Virgin Atlantic

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 847 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
9/10

Virgin Atlantic customer review

(United States)

I had an excellent experience with Virgin. The only trauma was Orlando International Airport security lines. I have never seen such a disorganized hopeless mess in my life. But to the flight. Since it was my first time I wasn't going to blow money on Upper Class. I wanted to find out what Premium Economy was like first. It lived up to its little video on their site. The boarding was quick and easy. The flight attendants on the way out were friendly and helpful and the food was surprisingly tasty! One of the best meals I've eaten for not being in business class. It felt like a short flight which is something I cannot say too often on a long haul transatlantic flight (I usually travel through Tampa). The return flight was less impressive mostly due to the seat I got but the service was still just as good and the food again quite tasty. All in all a very enjoyable trip with Virgin - and how often can you say that flying these days? Didn't get to see their upper class but will get the opportunity to do so at Xmas. The leg room in PE is the same as a first class domestic flight. You don't feel cramped at all even if you cannot fully recline.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Virgin Atlantic customer review

(United Kingdom)

First time in premium economy. We travelled from London to Lagos on 23rd July - the service was below par coming back on 3rd September was even worse. When I say worse I mean onboard the ground service was fantastic! Our return flight on 3rd September 2014 before we were served the main meal we were offered only one drink orange juice and we were not asked if there was anything else we wanted - told dinner was about to be served so we should wait. Dinner was served we requested chicken we were seated in the second / third row and were told that they had run out we ended up with beef. My son requested a bread roll after 20 minutes I got up to go and find out what had happened to it only to be told again that they had run out. Cabin crew were very hesitant and unhelpful. Not value for money.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Virgin Atlantic customer review

(United Kingdom)

09/09/14 VS016 from MCO 19.35 (Delayed until 21.20). I have flown with Virgin a few times and they usually a good airline to fly with (and I have written positive comments accordingly) but this last flight the attendants were completely disinterested in their customers. Such a shame to see how much the staff on this particular flight have let their company down. We were sat in the emergency exit seats and a staff member seemed more interested in using the exit door as a "beat box" with his hands and yawning without having the courtesy of at least putting his hand over his mouth. Our friends on the other side of the plane were served with the same amount of interest. Come on Virgin Atlantic where is the professionalism?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Virgin Atlantic customer review

(United Kingdom)

London Heathrow on 13th August to Hong Kong and returned on 27th August 2014. Very disappointed as my ordered vegetarian meal was missing even though I had double checked and had confirmation that it was ordered when checking in my luggage before boarding. So on my return trip I checked and had confirmation again that it had been ordered. This time my vegetarian meal turned out to be an "Asian vegetarian" meal a curry instead of my "normal vegetarian meal of pasta! Normally I would accept this but as I can't eat curries at all I pointed the mistake out to a cabin crew who said they would check. I waited and no one came back to me so while they started serving everyone else's meal and passed me without a word I asked again about my normal vegetarian meal of pasta and not Asian vegetarian. Couldn't believe it when the same curry as before was given to me again. Obviously the crew didn't listen to what I had said or couldn't care less at all. To top it all of I later found out from my husband sitting 3 seats away from me with our 2 children between us that they had tried to put the mistake down to me because I had asked for a Asian vegetarian meal myself when in fact I had specifically asked for a normal one of pasta as per menu after the first mistake.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Virgin Atlantic customer review

(United Kingdom)

I wasn't that impressed by the legroom on a recent trip to Orlando BA and the American Airlines that we have used in recent years are definitely more spacious. If only this was our only complaint. One of our bags arrived torn in two places and the bottom hanging off. The time spent trying to rectify this has been almost as much as it took to cross the Atlantic. At this rate Virgin could soon be an award winning airline for the worst customer service ever!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Virgin Atlantic customer review

(United Kingdom)

Gatwick - Las Vegas - Gatwick. B747-400. Never again. I'd rather stay in the rainy UK than give Virgin any of my money. Paid £4.400 for premium economy seats to Las Vegas for 3 people. I've never seen any crew be so rude to passengers. 1 beer after take off from Gatwick asked for another with lunch rather than wine was told "wine water or nothing". Food is nice and nice to have a choice but in a premium cabin on any airline that's what I expect and the liquors after lunch or dinner is a nice touch. Only other offer of drinks is juice or water throughout the 11 hour flight. Can not comment on any other cabin service as we never saw the crew for the rest of the flight it seems Virgin crew go to work so sleep in the crew rest area they told the passengers about rather than serve passengers that pay to be on the aircraft. When the seat in front of you is reclined you can't get out of your seat. Had no choice but to fly virgin as BA didn't fly to Vegas on he date we had to travel. Never again will I fly on a Virgin aircraft if I have a choice. So rude.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Virgin Atlantic customer review

(United Kingdom)

LHR-YVR return. Flew out economy and back PE. Entertainment system not working either way. No picture on way out no sound on some channels on way back some advertised programming not actually on the system (f.e. Top Gear). The tray tables in PE are too small and in armrest. Cannot open when passenger in front has seat reclined. Cannot open fully flat as seats are too narrow and it hits immovable central arm rest which you must climb over to get out of seat. Hand pinched (twice) trying to get tray out of armrest. Food (esp in PE) very average - no better than economy fare on the cheapest scheduled airline. Breakfast inedible. "Bacon" was like leather and could not be cut with metal knife. No offers of drinks refills water only offered with dinner but no room on seat tray. No choice of beverages. Extremely rude staff members on return. No in-flight magazines just a duty free mag and one with a list of the entertainment. Assumed there were charging points in PE. There were but they could only be used if you had a charger with a UK plug. Assumed this would be a USB point. Was brought some weird extension cords couldn't use them without the UK 3 pin plug which was packed. Boarding at Vancouver was chaotic. Staff didn't even attempt to adhere to their own rules. They just sent everybody through. Passengers with children regardless of age barged in front of other passengers who had been queuing for some time. Seats very uncomfortable in both E and PE. Have lots of VA miles which will use on another airline. Will not fly with them again. Only four toilets for the whole of economy and PE on the aircraft. Had to walk all the way to the rear of the aircraft. Would not let PE customers use UC toilets even though they are located directly in front of PE.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Virgin Atlantic customer review

(United Kingdom)

LHR-JFK 21st August 2014 VS03. Return from JFK 24th August 2014 VS04. Very disappointed. Last time I experienced Virgin Atlantic was 3 years ago. Fantastic in every way. However my wife and I flew to NY from LHR last week and it was awful. Crew members don't know what a smile is and have forgotten what service means. Food is below standard. Entertainment is 6 years old. Beverage selection? No selection at all. We compare with BA Singapore Emirates and Qatar Virgin is very poor. Our short trip to NY was really spoilt by Virgin.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Virgin Atlantic customer review

(United Kingdom)

I flew with Virgin Little Red on the evening of 22nd July 2014 from Heathrow to Manchester I flew down that morning with British Airways. I normally fly BA but decided on Virgin Little Red to come home to try the service as work colleagues had highly recommended them. I must say that I am now a convert the food etc. was very similar between the two flights but it was the crew that made the difference. They actually seemed to want the passengers on the plane and to look after us even though it was only a very short flight nothing seemed too much trouble. It was like flying with BMI again friendly crew which made the flight a pleasure to be on unlike a lot of BA flights I have flown on in the last year or so.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Virgin Atlantic customer review

(United States)

We arrived at the LHR transfer Virgin Desk to give our baggage tags to the Virgin staff two of them were just standing there talking to each other whist the queue was growing behind us and the other staff on the desk were taking a very long time with the people who were ahead of us. We got to the counter and were issued with new boarding passes and given a voucher for free tea or coffee. We got to our gate and sat down to wait to board. They announced boarding for people traveling with kids or people who needed assistance to go first. Other passengers seemed to not care and boarding became a free for all so we decided just to get on the aircraft. We were greeted by name which was a nice touch and told were told were our seats were 43h&K. The vera on-demand system was not turned on until 20 mins after the flight had taken off. Food was very bland and had no taste to it when served. The seats we found were very uncomfortable almost like a charter plane the headrest would not adjust the way British Airways or Aer Lingus would. Overall I don't think we would fly with Virgin again BA United and Aer Lingus are far more comfortable and have better service than Virgin. I do not understand what the all the hype that surrounds Virgin is all about the competition is far better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no