Virgin Atlantic

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 847 reviews
5/10
4 star Skytrax Rating
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7/10

Virgin Atlantic customer review

(United Kingdom)

Travelled from San Francisco to Heathrow on 1st October. The only point I would like to make is that the food served in economy was dreadful the main meal was beef or chicken they must have been on the plane at least 48 hours prior to being served and the bread rolls were so hard you could not eat them from what I could see no one touched their meals. We did not have this trouble on the journey to San Francisco on the 11th September.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Virgin Atlantic customer review

(United Kingdom)

I'm a regular 'commuter' on the MAN-LHR-MAN route and warmly welcomed the introduction of 'Little Red' a while back as a worthy competitor to the BA monopoly (following the absorption of bmi). I've used this route quite a few times since in both directions and have always been pretty impressed with what was on offer. On the most recent occasion and through necessity my return booking was made less than 24h. before departure but still only cost some £98 return - when BA was quoting something along the lines of £300! There's really no differentiation in service and I've always found the staff - both in the terminals and on-board - to be friendly accommodating and pro-active. It's a real pity that rumours and speculation regarding the future of this operation continue to circulate which no doubt must impact upon forward bookings. Definitely worth giving a go - and especially now that T2 at Heathrow is the new 'home' - a much-improved arrival/departure experience!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Virgin Atlantic customer review

(United Kingdom)

We flew economy class from Heathrow to Chicago and our return flight was premium economy from Las Vegas to Gatwick. At Heathrow we were asked if we would like a better economy seat with more room for £40 each. We accepted. The extra room was OK. The food was diabolical. The return premium economy flight was much better. The food again was awful (both dinner and breakfast) although served with stainless steel cutlery and on china plates. It lacked proper seasoning and was tasteless. The alcoholic drinks were of inferior quality especially terrible undrinkable "scotch" whisky. VANA (Virgin Atlantic never again)!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Virgin Atlantic customer review

(United Kingdom)

Excellent customer service on arriving at London Heathrow and throughout the flight to Newark New Jersey and back on VS 1 and VS 2. One of the best airline seats I have travelled on. Good quality food and extensive drink selection. IFE worked well on outbound. Poor sound quality on inbound. Reasonable choice of films TV music and games. The only downside were the crew announcements which were inaudible at times and the distribution by cabin staff of drinks as customers were trying to board the plane; comical. Would I recommend Virgin Premium Economy? Yes but not at the price I paid.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Virgin Atlantic customer review

(United Kingdom)

Such a disappointment! Having flown with Virgin a few times we were looking forward to our flights from Edinburgh through Heathrow to Miami. Unfortunately Little Red flight delayed so we had to transfer to BA to get to Heathrow in time. Plane from Heathrow was cramped and uncomfortable seating - economy seats I know but had always been more comfortable and spacious in the past! 1 bar service in a 9h+ flight. Small spirit measure and 1 glass of wine with meal. Realise not a good idea to have much alcohol on long haul flights but feel there should have been 2-3 bar services throughout the entire flight. Water or juice only offered. Poor quality meal cheap ice lolly and pretty tasteless 2 finger sandwiches before landing. What's happened to this airline? Plane half empty. Staff more interested in having a social gathering amongst themselves at the back of the plane. Dirty smelly toilets - even just after boarding! Only positive points were we arrived on time with all baggage and to be fair experienced a good flight with Little Red on our return from Heathrow to Edinburgh - much more pleasant staff and the offer of a miniature spirit small bottle of wine - double the quantity we were offered on the long haul flights both out and return to Miami! Agree with other reviewers that we won't use Virgin again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Virgin Atlantic customer review

(United Kingdom)

LGW-HAV-LGW: The outbound flight was okay nothing really eventful just wondered why majority of cabin crew were very relaxed about responding to the calls from the passengers (including myself)? Announcements were very difficult to decipher whether it was the actual system or the persons making the announcements (whether from flight deck or cabin) were very quiet. Return flight was okay food was surprisingly good however breakfast was a lot to be desired - choice and quantity. Announcements were much clearer and better to understand. Was very annoyed at the cabin crew who decided to do the duty free run after the lights were out. Trying to sleep whilst all you can hear is the banter of someone buying perfume is not very good in my opinion. Some cabin crew didn't seem to be very alert to some important things such as reclined seats in the rows in front when preparing to depart. Had to discreetly point this out. Call bells were better attended to this time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Virgin Atlantic customer review

(Hong Kong)

Excellent trip with Virgin Atlantic flight VS 200 from Hong Kong to Sydney. 1) The price is lower than others. 2) The food was very nice and tasty. 3) The flight attendants were very nice friendly and helpful. They had a smile on their face the whole trip. 4) On-time performance was very good. 5) Nice Entertainment - plenty of choices of movies. The only thing I don't like is the seat - a little bit short for seat pitch.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Virgin Atlantic customer review

(United Kingdom)

Flew to Orlando with Virgin in April this year in one of their old Jumbos. Seating was very cramped and not very comfortable at all yes I know I was in economy but I've been flying for years and I really think they ought to replace the old 747s. Flight was delayed 24 hours on the way home! We were told it was due to weather / ground staff at Palm Beach where the plane had to land first! I thought this was rubbish especially when we found out the plane the day before was also delayed 24 hours. We are going to Las Vegas next year and have no intentions of using Virgin then or ever again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Virgin Atlantic customer review

(United States)

Round trip from LAX to Heathrow - I was pretty satisfied with the them. If you fly economy with them the extra legroom seats are a must. It's only 3 inches but it's shocking how much difference it makes. That said I still tried to upgrade to PE but it was full. The outward leg was on the 747 named Lady Penelope (the oldest 747 in their fleet). It couldn't be more obvious that they are phasing these planes over the next year or two. The interior was worn out and broken down looking every bit of its 25 years. Service was normal and polite as usual and we were no worse for wear upon landing. The return journey though was quite enjoyable in the same EXLR seat on a A340-600. Again PE was full while the UC seems like it takes up half the plane looked half empty. The interior was much better but the IFE is woefully dated and almost impossible to see in anything but complete darkness. I feel like I'm ticking off a lot of negatives but really it was the return journey service that stood out. All the ladies on VS23 (13/09/14) were polite and helpful. They were moving through the cabin the whole trip checking on passengers while offering water and juice 3-4 times in between meal and snack service. I rang the bell and the flight attendant was there in seconds. Maybe this kind of attention is normal on other airlines such as Emirates or Cathay Pacific but I have yet to experience it. I just know on this particular flight I felt like I was treated like an UC passenger. Once Virgin turns over their fleet and moves to the 787-9 they will be back up in the upper echelon of European airlines. They have the staff and style it's really just the equipment that's holding them back as they have few new planes in their inventory. Until then I would be open to using them again if the chance arises.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Virgin Atlantic customer review

(United Kingdom)

I don't usually complain but feel Virgin need to up their game to match the reputation they have earned. My partner and I booked a package with Virgin holidays to New York from London Heathrow. We booked with Virgin specifically because of the reputation and quality assurance it gave us and didn't mind paying the extra for that added security. Having just returned I can say that while I am thankful we arrived safely each way the experience was nothing special and was actually comparable to a budget airline. Leg room is not great and we both had problems with our entertainment systems on each flight. Food was ok at best on the way out but was terrible on the return (and my expectations of the food were by no means high). The organisation of the return flight was a sham people being moved into other people's seats which caused a domino effect of problems with one young single traveller being asked to move three times to accommodate others. The most disappointing part for me was the poor attitude of the staff particularly on the return leg. A simple request for a soft drink left me feeling that I had very much caused an inconvenience and left me feeling reluctant to make any further requests. Our experience has been poor and regretfully I will not choose to fly with Virgin again. Our best experience for long haul flights to date has been with New Zealand Airways (London to LA). Lots of work to be done at Virgin sadly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no