Virgin Atlantic

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 847 reviews
5/10
4 star Skytrax Rating
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2/10

Virgin Atlantic customer review

(Belgium)

Having read the above my husband and I booked 2 Upper Class tickets London Heathrow/Miami instead of a direct flight from Brussels to Miami. Until boarding everything went well. Nice Clubhouse in London friendly staff good quality food and drinks. Excited to continue the same "luxury" on our flights with" the pre-flight champagne to the meal service that's customised to suit your body clock you'll be spoiled with luxury dining in our Upper class". Our expectations dropped completely when dinner was served. Soup and a salad who looked/tasted if they came out of a plastic bag and put on a plate. Pasta with no sauce nor taste. Cheese was returned without even tasting it. Even though the quality of wine was fine they did not matched with the meals proposed. We discussed the meal quality with the main cabin hostess who insisted to comment this on arrival home. Still having some expectations for our return flight in Miami knowing that "Unfortunately we don't have a clubhouse in every location. Don't worry though we've teamed up with our friends at the airport or another airline to provide you with a clubhouse which is as good as our own ". At the counter we were directly informed that there was no food in the Miami lounge. We received a voucher of $15 a person for a meal. Of course this huge amount did not cover our expenses and we had to add money to pay the total bill. Experience on board was worse than our incoming flight. An announcement was made that there was a lack of 2 crew members. Resulting in the fact that service was very slow. I already finished my dinner (another salad) and my husband was not yet served. To make the experience even more perfect only one toilet in Upper Class was working so we had to cross half of the plane and queue in economy class. On arrival I contacted customer service of Virgin. I received a standard reply with the offer of 10.000 miles if we enrolled to their frequent flyer program. The tickets costs a lot of money therefore we expected complete satisfactory services. It was not the case!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Virgin Atlantic customer review

(United Kingdom)

LGW-MCO-LGW. Travelled to Orlando in PE last week in Sept returning first week in Oct. Although I agree the food quality has gone down I don't expect restaurant quality on any plane both ways was ok in fact had the veggie option on outward journey and it was quite tasty! Got offered drinks before meal and then wine with meal if we had wanted more you only have to ask. Sat in the bubble both ways seats 23H and J and legroom was good even when the passenger in front reclined their seat IFE worked fine for my husband - I would travel PE with Virgin again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Virgin Atlantic customer review

(United Kingdom)

Recently flew economy with Virgin Atlantic from NYC to LHR. Delays on runway meant that we did not take off until after 22.00. It took 2 hours from boarding to receive the first drink which was a small mixer sized can of cola. Cramped seating and my inflight entertainment didn't work. Raised the issue to numerous cabin crew who were unhelpful and ignored call bells. Staff seemed stressed as apparently 80 of us were without inflight entertainment and were told "it would make their life easier if it worked". I was more concerned in making my flight more bearable than their life easier. Eventually and after a very bland meal it was announced that the inflight entertainment system would be re-booted which meant shutting down everyone's for 45 minutes. It was very late by now and I never did get to experience Virgin Atlantic's "award winning" inflight entertainment. Left flight feeling dehydrated tired and nauseous. Whole experience was in complete contrast to our flight out to NYC with Delta who looked after us so well.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Virgin Atlantic customer review

(Ireland)

We recently flew from LHR to ORD on the 340. Having now flown Virgin for a number of years was interested to see if there onboard service lived up to the shiny corporate image! Sadly not! The A340's are getting quite grubby at this stage. I purposely selected seats in the small economy cabin right behind PE thinking this would be a better experience. Straight away I noticed my IFE screen wasn't working. Brought this to the attention of first available flight attendant she told me there were plenty spare seats in rear of cabin if we wanted to move. We packed up our stuff and went back 10 rows and settled in again. Now I couldn't select any movie! Again I struggled to get an attendants attention when I did he in fairness told me that "they were sick of the IFE's breaking down" I was given a tablet so at least I got to watch a few movies. The meal was edible by airline standards which isn't saying a whole lot. My biggest problem with the whole flight was the general total air of non interest from the cabin crew! Twice I put my hand up to a passing attendant who completely ignored me and another time we asked for water and she never came back. I for one will be much happier to travel with BA in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Virgin Atlantic customer review

(United Kingdom)

Travelled Virgin Atlantic From Manchester to Barbados return. Out on 22nd Sept return on 29th. Flight was excellent the crew could not do enough for you and were so friendly and chatty. Excellent meal tray. My Partner had a really tasty baked leek dish with blue cheese and walnuts and I had the chicken. The meal was served on a large tray with ample food warm bread rolls and were offered wine throughout and a Brandy or Amarula to finish along with tea and coffee. The entertainment was also excellent both my partner and I were excited to see latest films listed that we'd wanted to watch for a few weeks when in the cinema but never got around to it. The aircraft was the B747 return must admit we enjoyed being seated on the upper deck more on the outbound but the seats downstairs were just as comfortable. Would definitely recommend Virgin to family and friends the crew were happy to get you anything you asked for and more. I often think people complaining about service on here must be expecting one on one service. the crew didn't stop and if you did want a second third or even forth drink you were welcomed in the galley to ask the crew even when they were having a meal break. Which embarrassingly I did interrupt to get my partner and I a wine in the middle of the flight.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Virgin Atlantic customer review

(United Kingdom)

The aircraft was old and dirty. The staff commenced service by announcing that they would inevitably run out of food and drink selections due to the eco non waste policy. What a start to a flight. The food as always was inedible. However being forced to use Virgin Atlantic (Manchester to Orlando) before I had brought sandwiches. Flying Virgin Atlantic is a miserable experience.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Virgin Atlantic customer review

(United Kingdom)

Just returned from LHR-LAX BOS-LHR all in Upper Class. Generally a good experience but with some real inconsistencies in the offer. Outbound on A340/600 with a really great crew excellent service good food. Inbound on new A330 and a very different experience food very disappointing and the A330 just seems strangely cramped with a challenging operating system for the bed/table/sitting configuration and generally a lack of space crew was excellent again. Clubhouse at Heathrow is just great but the Boston version really lacks charm small and a bit stuffy. Overall very good with great crews on both flights.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Virgin Atlantic customer review

(United States)

We flew "upper" class from LA to LHR and back - the airline is an embarrassment. They should be sued for false marketing because when you go on their web page it all sounds so glamorous - it's not. Check-in staff at LAX very rude. The seats were ripped and falling apart. The area around the seat was filthy (yet another reason for wipes). The tray table covered in red wine stains. The armrest of my seat was broken and when you tried to recline the seat it growled. My partners seat did not recline at all. On the way back my tv was broken (oh sorry nothing we can do ). The food was appalling. Crew - rude indifferent and condescending. I paid a lot of money for these "upper" class seats and will not do it again. I have flown ANZ premium class and had better service their crew are wonderful and the food is delicious (worthy of first class!). How they manage to continue to flourish in this business boggles the mind.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Virgin Atlantic customer review

(United States)

SFO-LHR. Premium economy. The seats were comfortable wide and reclined a little extra compared to economy. The crew were great very attentive helpful and friendly. The food was decent for airline food. There is no in seat power as advertised on Virgin Atlantic website. This is a lie. The headset connection on my seat was broken and my iPhone was low on power (I assumed there would be in seat power which I could connect to) so I went the entire flight with no entertainment. The flight was comfortable and smooth took off on time got in early no issues. I would fly on Virgin Atlantic again for sure.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Virgin Atlantic customer review

(United Kingdom)

LHR-LAX LAX-LHR. Outward journey was one of the best ever with VA. Have used them for several years travelling in business (would hesitate to recommend them for economy as the leg room is one of the worst). Flight was early food quite appetising and the crew were 10/10 with a great flight manager. Return trip not so hot. My wife's inflight monitor was not working the crew rebooted it twice which promptly knocked out mine. Gave us both a portable unit but the two films I had selected from the in flight mag were not on the pad. My wife's ran dry with low battery warning after about an hour and a half. One complaint is that their wines (proudly supplied by Berry Bros) always seem a bit over the top. I enjoy a few glasses during the flight but often they disappoint. Of late I tend to stick to the Lanson at least you know what you are going to get.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes