✅ Verified Review
| Atlanta to London. I've long been a fan of the Virgin brand and was a loyalist to Virgin America before it was recently acquired. Yet, after this trip, I'll be canceling our Virgin Atlantic credit cards, spending our frequent flyer miles (on Delta) and never flying Virgin again. I was willing to overlook the somewhat worn and wonky parts of my seat. The meal table wouldn't close completely, the seat was coming apart at some of the seams and the entertainment system was a near nightmare to operate properly. It didn't register half of my touches and with the ones it did, often scrolled far past my desired choice. However, I empathize with a system that was years ahead of its time; it's due for a usability upgrade and I wasn't going to bemoan it's '90s-like tacticity. Had the problems ended there, I would have smiled and moved along. Typically when I fly long distance, I arrive with a belly that is so full, it aches. So this time, flying business class for 11 hours, my wife and I decided to skip our daily meals and await the veritable feast that was to befall us. This belief was reinforced by the amazing looking menu appropriated to my seat before I even boarded the plane. I chose carefully; a salmon tartare starter and the "Deconstructed Beef Wellington" main. I was salivating at the thought of them and sadly, still am (I'm writing this from my very seat shortly after the meal). Not long before my meal was to arrive, the stewardess informed me that they were "having problems" with the meal options and that the beef was not going to be available. My alternatives were nowhere near as appealing and I ended up settling for the linguine with prawns. When the starter came, it was basically a salmon version of tuna salad. This was a far cry from the description and yet I wolfed it down because I was so hungry. Unimpressive, yes, but there was room for correction, as to be completely fair, the cheese roll served before it was delicious. My main was an example of every way not to make pasta and prawns; everything was soggy and tasteless. And while I've been taught to never waste food, I couldn't stand to finish even the second bite. A bit later I took a trip to the restroom, where I had to hang out in the galley, as it was occupied. It was there where I observed a list of the meal selections for passengers on the opposite side of the plane. Several of them had the "Beef" listed next to their names, with one near the back of the first class section crossed off and replaced by "Seafood". That caused me a disgusted chuckle. You see, when I originally booked this flight, I put my wife and I at the rear of the business class cabin, in a desire to have additional privacy. Weeks after doing so, we had a plane experience where we were denied our choice of food because it was chosen by too many people seated in front of us. So I relocated our seat selections for this upcoming flight to rows 1&2 of business class to ensure that such a situation would not befall us again. Having experienced this before, I was already glancing around the plane when the food came out. The guy behind me by one row and across the aisle (but still on my side) had the beef meal served to him. So it would seem that they selectively chose me to not receive my desired meal. Here I sit in a $3,000 plane seat in the dead of night; hungry, angry and restless. The polar opposite of what one is spending three thousand dollars to feel like.