✅ Verified Review
| Unable to checkin on line, could not get the system to work for us, Delta could not provide boarding passes for our Virgin Atlantic flight at Orlando or JFK. Delta lounge at MCO was fine. Flight to JFK was also fine, however had no warning at all that we had to change terminals at JFK (Terminal 2 to 4). Arrived on time at JFK, still not aware of the terminal change then there was a scrum of people trying to obtain information and then being directed to a transfer bus and taken to terminal 4, a trip of about 5-10 mins. Managed to get boarding passes for our transatlantic flight. Wasn't impressed by the Virgin lounge, seemed as though you have to order everything, no buffet, first time we have experienced this. Boarded our aircraft and suddenly realised that my Wife and I had been split up and were on completely different sides of the aircraft to one another whereas we had been sitting next to each other prior to that day. Not prepared to accept this we were just standing in the way of everyone else boarding with our cabin bags until staff could resolve the issue. It appeared that my Wife's seat had electrical problems (had been like it for several days apparently) and they moved her and upgraded someone into the broken seat, but didn't talk to us. We had paid a lot of money, 80% of business passengers on this flight were travelling alone yet they split up a married couple and what is worse they don't tell them! They did resolve the issue, eventually, another passenger moved voluntarily. Food was fine, aircraft a little tired looking with a media system which was showing its age and was slow. Staff excellent! I did complain and whilst I asked for a partial refund on the price of the tickets all I got was points. Not impressed with the whole shambolic experience, will think very hard before flying Virgin again!