✅ Verified Review
| London Heathrow to New York JFK, returning Atlanta to London in Virgin Atlantic Upper Class. The first time I'd flown Virgin for many years, and I haven't missed anything. LHR - JFK : Lounge at LHR fine : poor welcome to the dining area but excellent service and food once there. Called to board way too early. Aircraft clearly old and seat extremely cramped (and I'm not fat) with very poor provision for storage. Disliked the herringbone layout with back to the window. Crew very much style over substance, with ridiculously choreographed safety demo (they looked like they were either auditioning for a group number on Strictly Come Dancing or for a synchronised swimming competition, complete with excessive make-up). The meal portions were small: my chicken biryani had 1 piece of chicken. When I pointed this out there was no apology and no replacement offered. Disappointing wine choice for the supposedly premium cabin. IFE clunky to operate. Atlanta to London Heathrow the same coffin-like seat, although the flipped over bed was comfortable to sleep on. Service somewhat better, though food still fairly average. Cabin was filthy: there were used earplugs and other detritus on the floor near my seat where there had clearly not been very thorough vacuuming. Quite why the designers feel the need for a focal point of what looks like a diamante bracelet from Clare's Accessories to be spotlit at various points in the Upper Class cabin is beyond me: just added to the feeling that VS Upper Class is appealing to TOWIE types rather than serious business passengers, who need space to work and the right storage to help them do so. Will not be using them again.