✅ Verified Review
| New York to London Heathrow. Virgin Atlantic is small with a small fleet of aircraft and many are very outdated. On their web site for Premium Economy (which we paid for) they say they have a great entertainment system, great meals, wifi, in-seat power, etc. They also give their seat dimensions. Okay, you do the the bigger seat. But that is all. The remainder of the amenities listed were unavailable on our flight. The entertainment system was, first of all, down on our outbound flight (NYC to LHR). The attendants rebooted it over and over to no avail. They then gave us small iPads to use (they obviously know their system is unlikely to work). When the built-in system (VERA) did work, the screens were so bad you couldn't see. The flight attendants called them "rubbish". Good word choice. The meal going to LHR was extremely meager (we are not big people and don't eat a ton and we were starving). On the return flight you get both lunch (for us this was a tiny salad, about three tablespoons of chili and some lukewarm rice, which is one of the best ways to get food-borne illness so we won't eat it). We brought our own sandwiches aboard and were so glad we did (on a $1200 flight?). They did serve a nice "tea" service before we landed. We were not offered anything like earplugs or eye covers, although their web sit says those are on hand. I brought all of this to the attention of them. They offered us a tiny number of miles as compensation, used the "old equipment" excuse, and basically just made it worse. We'd considered upgrading for a sum over 600 pounds each way to their upper class. So glad we didn't do it - the equipment was so old it would have been a total disappointment. If you are going to fly VA, be sure what aircraft you are on. Other than the slightly larger seat (definitely not as big as a business class seat), the other things they are promising are definite "maybes". Due to our experience and their terrible customer service, we won't fly them again. Lots of other choices going to London!