Virgin America

LAS-SFO return. Fabulous experience even though we were delayed in both directions. Ground staff kept us fully informed when delayed and one enterprising ground agent at SFO started a trivia quiz at the gate to keep us entertained while we were waiting for the aircraft to arrive. I like the violet mood lighting inside the aircraft and both cabin and cockpit crew were brilliant. The free IFE is fantastic on a short flight and if you want to pay for a film you have the choice. Alcoholic drinks and snacks are ordered via your seatback screen but soft drinks are free. Great product great staff and great service.

LAX-SFO and SFO-JFK. Upgraded Main Cabin to First Class (a pity that you can only do that 6 hours before departure now). The food really isn't up to much but the comfort on a long flight makes it worth the upgrade cost. Both flights left on time and arrived early. Crew were attentive and professional. Boarding was speedy and efficient. This might be a low cost airline but they offer better service than some of the 'full service' companies. For best fares book early.

I have been both Main Cabin and First Class and yet to try Main Cabin Select. Both products are great. The only problem is that they need to lower the baggage fees for Main Cabin fares.

LAX-SEA round trip our first flight with our 3 1/2 month old son. We booked 2 premium economy bulkhead seats (Virgin America markets its exit row and bulkhead economy seats as premium economy). The premium economy fare was comparable to standard economy fares on competing United and Alaska. Unlike some US airlines Virgin America does not require babies under 2 to have their own seat. There is a level of courtesy and engagement with the customer among the cabin and ground staff that is not seen among the US legacy airlines. Cabin crew made sure we were comfortable. Flights on time and the bulkhead left just enough space to change a nappy (diaper in USA) on the floor in front of the seats. Virgin America's "Red" inflight entertainment/food ordering system works much better now than it did the first year or so the airline was in existence.

LAX-IAD-LAX roundtrip first class. Virgin America's domestic first class on its A319/320s is the best among US airlines with the exception of American's LAX/SFO-JFK premium service. The fare was comparable to the competition but superior service makes it better value for the money. The seats don't recline completely flat but go back about 150 degrees. The 58" pitch is generous and in-seat massage function a nice touch. IFE is the best among US airlines with satelite TV programming a selection of 10-15 movies and a nice selection of audio tracks and the ability to customise your playlist and save it for future Virgin America flights. The mood lighting is very good for night flights. Food and beverage service is on demand and the food while in small portions is superior to most other airlines. The flight attendants and ground crew seem to want to please the customer more than those with other US airlines.

I arranged for my 83 year old Mother to visit me in Los Angeles last week. She is suffering from severe memory loss and needs to be assisted I was taken back in the manner that all the Virgin America staff assisted her needs. From the time she left Fort Lauderdale Florida to her return the Virgin staff was amazing. They kept in touch with me via cell phone to alert me of her arrival here in Los Angels as well as her return to Florida. Beyond just handing her off to a porter to wheel her out the ground personal escorted her personally to her caretaker in Florida at the luggage carousel due to some confusion caused by my mother that caused the airline to be unsure of where the caretaker was. The respect care and humanity showed to my mother was incredible.

SFO-LAX return. Easy quick and enjoyable. It is refreshing to see this standard of service in the US and on short haul flights.

I was surprised how convenient and friendly the experience was for us. Although we encountered holiday crowds we were so thankful we weren’t stuck on another airline. The service was exceptional the lines were manageable; and the plane was very comfortable! Virgin America is definitely turning us into loyal customers.

LAX-JFK was very impressed from start to finish. Check in at LAX was quick and friendly. Boarding was quick. The red-purple lighting on board was a nice change from the usually bright white. Cabin crew were friendly and attentive and the legroom was excellent (we were at an emergency exit).

FLL to SFO economy. Very good value for money. Great entertainment system no fuss check in pleasant and friendly flight and crew and an impressive system for ordering food and drink on board. By some margin the best domestic flight I've taken in the USA.