Virgin America

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 311 reviews
7/10
4 star Skytrax Rating
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10/10

Virgin America customer review

(United States)

SFO-DFW return - the best bargain out there. Booked economy and upgraded to main cabin select then upgraded to first class. The upgrade included free meals free baggage wi-fi as well as TV and movies. The most inexpensive upgrade of any airline I've flown. The service was excellent. Since we flew with a handicapped passenger Virgin America made sure wheelchair accomodations were waiting for us at the arrival gates.
Seat TypeFirst Class
Value For Money 12345
yes
na

Virgin America customer review

(United States)

They canceled my return flight from Canada and then acted as if they were doing me a monumental favor by not charging me to change my flight to one that was not canceled. The customer service representative was smarmy and seemed to take some pleasure in my inconvenience. Then they advertised that flight on their website as "sold out" to make themselves look good. The prices are great but only if your flight actually happens.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Virgin America customer review

(United States)

LAX-MCO. We originally had booked Main Cabin Select but once we boarded we noticed there were available seats in first class. We asked the flight attendant if we could upgrade and he immediately went to the ticket counter and arranged the upgrade. Within 5 minutes we moved to first class. Needless to say it was one of the best flights we have taken. flight attendant was very attentive to our needs and extremely friendly. They were having an internet promotion at that time so internet was free for everyone not just first class.
Seat TypeFirst Class
Value For Money 12345
yes
7/10

Virgin America customer review

(United States)

LAX-IAD Red eye. Check-in is terrific security was awful. New plane leather seats. Good food innovative ordering system. Didn't really sleep much. Slightly more pleasant than the United flight though rather be on a 767. Redeyes are all pretty bad.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Virgin America customer review

(United Kingdom)

LAX-JFK flight. Two of us travelled and paid just under $400 for two for the tickets. When we got to LAX: they charged $25 for each checked in bag. $2 for each in-flight entertainment headphones $8 for each in flight film $10 for the wireless internet $8 for a sandwich. The seats were comfortable and the cabin was great but the corporate policy of this airline is questionable to say the least. I for one shall not be flying Virgin America next time. They pretend to be a major carrier but act like a low cost airline.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Virgin America customer review

(United States)

JFK-LAX return and required a wheelchair for the return flight. Personnel at both ends couldn't have been more accommodating - perfect help and service including a stop in LAX to buy food and water for the trip. Seats were comfy enough especially for the very good price legroom could have been better but then it always could and the chicken salad sandwich I ordered in flight was excellent. I would fly with Virgin America again - Virgin Atlantic is another story.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Virgin America customer review

(United States)

New York Kennedy to San Francisco economy. Boarding the aircraft I was told that my IFE would not work and I would be compensated. To my surprise it worked perfectly. The cabin was clean meal snack and drink options were a pricey let-down. Because it was the holidays (few days after thanksgiving) there was free wireless as opposed to the usual 8 dollars/month. My seat was comfortable and roomy - cabin had awesome lighting.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Virgin America customer review

(Canada)

YYZ-LAX First Class. It was Halloween and cabin crew were dressed in costume and quite jovial. Appearance of cabin very clean and crisp. Seat very roomy and electronic controls were great. Cushion on the firm side but quite nice overall. Dinner fine though being in row 2 and having only one choice of meal left was a bit disappointing. Entertainment system great with movies and live satellite TV available. On time departure early arrival. Bags out relatively quickly. Good trip I would fly with them again.
Seat TypeFirst Class
Value For Money 12345
yes
10/10

Virgin America customer review

(Canada)

LAX-YYZ. One of the best experiences I have had with an airline in a long time. The staff was extremely friendly the flight attendants were young and happy to help. The baggage allowance is amazing. The flight left on time and arrived on time if not a little bit early. Large variety of food and drinks on flight. I would definitely recommend this airline and I will choose Virgin America as my first choice in airline to LAX.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Virgin America customer review

(United States)

SFO to JFk and back. The staff friendly professional and efficient. The whole process from purchasing tickets to online boarding passes simple food ordering on board was excellent and easy. I was most impressed that the cabin staff was constantly walking through the cabin to relieve passengers of any refuse so the cabin remained clean and there was no juggling of used cups food containers etc. My only difficulty is that while slightly more roomy than some other airlines the leg room is still uncomfortable for anyone with long legs.
Seat TypeEconomy Class
Value For Money 12345
yes