Virgin America

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 311 reviews
7/10
4 star Skytrax Rating
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8/10

Virgin America customer review

Review by (United States)

We flew JetBlue to San Francisco due to a massive credit. JetBlue is also our airline of choice for vacation. However, JetBlue's times for San Francisco to Boston were not very compatible with our schedule, so we decided to fly Virgin America back. Check-in was fast, and before we knew it, we were at the gate with 1.5 hours before boarding. We went to a restaurant conveniently located next to the gate and returned with 15 minutes before boarding. Boarding went quickly too, and when we got on the plane, the cabin was lit up in deep purples and blues. I found that the entertainment was not quite as impressive as JetBlue's, but it was still good. The food selection could also have more variety. But those were not big problems, because the Gulfstream shortens the flight by an hour and were in Boston in 5.5 hours. Virgin only has one gate at Logan and it is located near baggage claim, which was nice because it was 11.30pm. Overall, my first flight on Virgin America was a success.
AircraftA320
Type Of TravellerFamilyLeisure
Cabin FlownEconomy
RouteSan Francisco to Boston
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

Virgin America customer review

Review by (United States)

When I flew with VX I was impressed, however there were a few problems. My screen froze a lot, and my seat barely reclined. I did like that there was a good selection of music and that you could watch live tv. Overall the flight was great.
AircraftA320
Type Of TravellerFamilyLeisure
Cabin FlownEconomy
RouteWashington IAD to Los Angeles
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Virgin America customer review

Review by (Taiwan)

First time with this airline, one way from LAX to ORD in First Class. Plane clean, seats comfortable, staff friendly from beginning to end. The food was good, although the salad (while good) was a bit small portion-wise. Would fly them again.
Type Of TravellerSolo Leisure
Cabin FlownFirst Class
RouteLAX to ORD
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

Virgin America customer review

Review by (United States)

No frills airline. Everything costs extra. No free checked luggage. All food and snacks cost money. Nickle and dime you to death. Little seats with little leg room. They or the connecting airline lost our luggage.
AircraftA320
Type Of TravellerFamilyLeisure
Cabin FlownEconomy
RouteSFO to JFK
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

Virgin America customer review

Review by (United States)

I had a wonderful experience flying with Virgin America. The flight was very affordable and was on time. The staff were fun and friendly. I would definitely fly with them again. They had screens on the back of the seats and free videos to select. Very entertaining.
Type Of TravellerSolo Leisure
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Virgin America customer review

Review by (United States)

Flew on 9 May BOS-LAX on VX 365 and return 21 May on VX 366 first time flying Main Cabin Select and it's well worth paying the extra to do so maybe next time I'll get lucky enough to fly First Class. Flying in MCS gets you complimentary meals and non-alcoholic drinks and the meals offered are miles ahead of what any other U.S. carrier would offer. Cabin crews courteous and efficient both ways though a big letdown was when I couldn't charge either my iPod or iPad in an e-mail I received from VX Customer Relations they stated that too many devices charging at the same time results in a drain to the onboard power it is something they're working on and I received compensation for that inconvenience. I definitely would fly with them again despite the issues as they at least give you something for your trouble rather than telling you to scram.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Virgin America customer review

Review by (United States)

My first time with Virgin Air SeaTac to LAX. Customer service before the flight and at check in at SeaTac was excellent but flight delayed both ways. Lap trays not clean. Armrest not cleaned. Leg room - poor. Person next to me asked to buy headphones - sorry none available. No room in overhead! Perhaps because of new $25 bag check in rule! Much boasting about the Virgin Air experience - but it was very average or below average.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Virgin America customer review

Review by (Austria)

VX 927 LAX-SFO. Uneventful on-time flight good service value for money but free checked baggage only max 14 kg.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Virgin America customer review

Review by (United States)

Flew FLL to LAX earlier this month. We were flying back from a cruise. The flight was unfortunately delayed 90 minutes. Once on-board the pilot apologized sincerely and gave everyone unlimited movies through the in-flight entertainment system for their inconvenience. In a world where airlines strand passengers on the tarmac for 7 hours (United 4/18/15 with no apologies) its nice to know that at least one airline still cares for its customers. I am a loyal flyer!
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Virgin America customer review

Review by (United States)

PDX to SFO 1st week April First Class cabin. Long-time VA customer with "gold" status. In short VA is looking a bit 'tired'. Service is inconsistent (eg like any organization most employees are good to great but the bad ones really stick out especially if they are 'experienced'). On this flight the seat was broken the food terrible and cabin service questionable. The plane interior is a bit tattered and worn from wear (ie soiled). Also the "mod" safety video is outdated (ie "can I have just the facts please") and it's a bit odd that alcohol is served at 7am in the morning. Thus this customer is starting to explore alternatives (which are best left unnamed in this post).
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no