✅ Verified Review
| Austin to San Francisco. The flight from to SFO was uneventful and I had a pretty good experience. The return flight not so much. In the end, the flight was 2.5 hours late into Austin. There was no issue with weather; it is still unclear why we had such a delay. Virgin did a very poor job of explaining it and really provided no information about the delay until after our flight was to have departed. Once we pushed back from the gate, it took about 1 hour before we took off. Then, about 20 minutes after take-off, some people started to get up to use the rest room. They were quickly scolded since the fasten seat belt sign was still on. Once the pilot finally turned off the sign, about a dozen people jumped out of their seats and formed a long line for the restrooms at the back of the plane. I waited a while, and once the rest room in the front was unoccupied for a couple of minutes, I went up and used it. I was in row 5, so very near the front. As I returned to my seat, the flight attended reminded me that the rest room in the front was for first class. I said I understood that but there was a long line in the back and they had already had us on the plane for a couple of hours, so I had to do what I had to do. She scolded me some more and made me promise that I would not use the first class restroom for the remainder of the flight. Then another person from row 4 went to use the front rest room. She refused to let him and insisted that he join the long line in the back. On other flights, we have been told that it is also against the rules to form a long line for the rest rooms. When the crew came through for drinks, they gave mostly ice and only about 2/3 of a cup of soda. I felt that the flight crew was rude and not very understanding given the situation that they created for their customers, and not very service oriented. The entertainment system was good and the seats were not bad relative to other airlines.