Vietnam Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 709 reviews
6/10
4 star Skytrax Rating
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7/10

Vietnam Airlines customer review

(Australia)

SGN-SYD. This flight was part of an itinerary from Paris to Sydney. Vietnam Airlines offers a free transit program to eligible ticket holders (you need to book it 72 hours beforehand) - which we used and strongly recommend - we had a 14 hour transit between flights - we were met when we got off the plane and our visas were arranged we were then taken to an inner city hotel and had lunch and dinner and a tour of the city and then we were taken back to airport. It was a very pleasant way to spend the day and a nice break between the flights - also there was no extra money to pay and it took care of the hassle of organising a Vietnam visa. The A330-200 flight was half an hour late (all the flights I have taken out of SGN have been late) and was about 40% full in business class which was just as well because we had problems with three seats - entertainment not working necessitating multiple seat changes. Food was acceptable (not as good as the SYD-SGN leg) but the champagne was nice no refills were ever offered but the friendly staff responded quickly to the call button. The seat doesn't go completely horizontal but is pretty comfortable and sleep was possible. Entertainment options were pretty much limited to a reasonable selection of movies and not much else. No priority card given for customs/security at Sydney airport. Overall the flight went quickly and I was comfortable enough. I will fly Vietnam airlines again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Vietnam Airlines customer review

(Germany)

NRT to SGN on A330-200. I had a very enjoyable flight from Tokyo to Ho Chi Minh City. The crew were very friendly and helpful. When using the call button one of the crew members came in just a few seconds. The Japanese Meal was delicious and more than enough. The IFE on the A330 is some ways better than the IFE on the B777 of VNA but also with a small selection - but for the 6-hours-flight it was ok. The seats are comfortable enough for this 6-hour flight during the day (for a night flight it may be not so comfortable though the seats are not lie flat).
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Vietnam Airlines customer review

(Australia)

Flew from Ho Chi Minh City to Da Nang last week never have I seen such disorganization at the airport. Flight was delayed no less than 3 times and we lost a day of our holiday sitting at the airport. Scores of their flights had gate changes and totally no communication with passengers waiting. Very disappointed with service on the flight. Will never fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Vietnam Airlines customer review

(Germany)

Flew Business Class FRA-BKK via HCMC. B777 (FRA-SGN) and A321 (SGN-BKK) Positive points flights were all on time crew friendly and welcoming toilets were kept clean. Transfer Counter at SGN very efficient. Negative points for bland tasteless food lacking completely in presentation along with tiny wine glasses. The fantastic cuisine that Vietnam is famous for did not reflect in the catering. The entertainment system wasn't worth watching. Poor selection of films. The seats are not lie flat but I was aware of that beforehand. Did manage to get some rest even though it wasn't the most comfortable of seats. The aircraft interior looks shoddy and needs refurbishing. VN has the potential to become a better airline but they appear to be cutting costs in all the wrong areas. They totally lack the finesse that their competitors in the rest of S.E. Asia offer.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Vietnam Airlines customer review

(France)

SGN-CDG B777-200. Efficient transfer desk at HCMC but very basic lounge with no shower. Disappointed on boarding to see it was a very old plane with recliner seating in 2-3-2 configuration. Flight 80% full. Food very tasty - supper and breakfast served all choices available in spite of being at the back of the cabin. Although disappointed by recliners managed to get about 9 hours sleep (was very tired) - the seats are not flat but they are well padded and quite wide. No drink refills offered but call button answered promptly and requests taken care of. The plane was extremely hot for the first 6 hours of the flight. Very limited collection of new release movies and nothing else on entertainment system.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Vietnam Airlines customer review

(France)

SYD-SGN A330. Efficient and friendly check-in at Sydney airport. Qantas lounge a nice place to have breakfast and a drink prior to boarding. Cabin 50% full. Seat is 160 degree pitch capsule and quite comfortable. Food was genuinely tasty and 2 meals served on an eight hour flight. Drinks were offered - nice champagne but glass never refilled without using call button to request. Attendants rarely seen out of meal service times but responded quickly to call button and immediately carried out all requests. In flight entertainment included about 10 new release movies and very little else - don't count on being entertained by this for the whole flight. A note - if you have an extended stop over (and wish to exit the airport) or are transferring to a domestic flight (including Saigon to Hanoi for an international connection) you will need to arrange a visa beforehand there are no visas on arrival and Saigon airport offers little in the way of distractions. Overall this was a pleasant flight and represented very good value for money.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Vietnam Airlines customer review

(New Zealand)

Myself and my family flew Vietnam airlines twice in April 2014 first leg from Singapore to Ho Chi Minh City and return about a week later. The flight from Singapore to Ho Chi Minh City was fine. Nice staff at check in on time and ok meal what you would expect from a 1.5 hr flight. However I can not say the same thing about the return leg. It started at check-in flew an early morning flight around 7am first thing that surprised me was the disorganisation at the check in area! There were 2 Vietnam airlines flights checking in and they had no lines to tell you where to stand for what flight. We lined up and waited after a 20 min wait we finally got to the front of the counter and the next minute it was closed. No word from the check in staff the check in woman just got up and walked away. The rest of the flight went on time and arrived safely in Singapore. I think the biggest thing from this is that Vietnam airlines really need to take a look at their airport customer services in Ho Chi Minh City and if you are going to have staff working at an international airport then a stranded level of English should be the required.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Vietnam Airlines customer review

(Australia)

On our trip from Melbourne to HMC we were highly impressed with the service and the food etc. Within Vietnam we were very happy with our flights and service. On our return flight from HMC to Australia the service was ok but the food was awful.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
7/10

Vietnam Airlines customer review

(Indonesia)

I took 2 VN flights (BKK-HAN and HAN-SGN) during the past few days. Flight to HAN: We experienced lots of turbulence during the flight yet the pilot managed to land the plane smoothly. Flight to SGN: it was quite spacious for a domestic flight yet the cabin crew should be more assertive in reprimanding the passengers who didn't obey the flight safety instructions. The in-flight entertainment didn't work but the magazine provided was quite entertaining. Should provide wider selection of in-flight meals.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Vietnam Airlines customer review

(United Kingdom)

DAD-HAN-LGW-SGN-DAD: for once the flights were on schedule which is an unusual circumstance for VN. The flights and service were reasonable although the B777 is showing distinct signs of age. The worst aspect of the trip was the awful Bus Class lounge at SGN and the appalling scrum for immigration at HAN. The food on the return trip from LGW was considerably better than for the HAN/LGW sector and they know how to run a Bus Class lounge at LGW maybe VN should send their staff there for training. I chose VN for the sake of convenience but I will certainly look at other options next time. I should add that I would not like to have travelled in the Economy section. The seats looked cramped and I overheard some uncomplimentary remarks while waiting at SGN immigration.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes