Vietnam Airlines

I was very disappointed on all my 5 flights. Leaving Sydney we were delayed by approx 50 mins. This I know is inevitable but on three out of five flights we were delayed. The worst part was sitting on the tarmac in Saigon for 50 mins in heat and not being offered water. The food was awful and on a afternoon flight I asked for some juice - their reply was there's pepsi, pepsi or pepsi. Not good enough Vietnam Airlines, If you want people to visit your country show a bit more public relations.

Flying on A350 aircraft, I set a high expectation which wasn't fully met after all. The cabin is spotless and roomy. Each seat is equipped with touch screen, but unfortunately entertainment is not available on short-haul flights. Food was extremely basic and no coffee or tea was served, which is even worse than my trips with them few years ago. Cabin staff is decent and the plane arrived on time. Overall a little disappointed.

Flight to SGN on A320 was comfortable with ample legroom in economy. Crew service was efficient, and food and drinks served was okay. The flight from SGN to KIX was on a new plane with interactive entertainment features (unfortunately not put to much use as it was a night flight) but the return flight from KIX to SGN was on an older one which only shows the same clips for everyone. Both flights on time, food was okay, and the service was good.

Was a short flight of around 55 mins, the cabin was well kept and tidy. I do not believe drinks were offered and on such a short flight really who needs them to be. I did have a bottle of water in my carry on anyhow. I am just over 6 ft tall and thought the legroom was ample.

Warning to travellers with excess baggage. You need a registered email to purchase pre-paid baggage online. If you have booked through a travel agent they may not have registered your email address. I got caught by this and had to pay $14 per kg at check-in instead of paying much less to purchase online. The manager at the Vietnam Airlines counter handled this appallingly and it was a terrible experience.

I was astounded to just read the last review. We have recently flown back to London on Vietnam Airlines and I have to say their business class is possibly one of the worst products out there. I read they are supposed to be bringing in new planes and not a moment too soon - the seats were malfunctioning, they are an upright angled seat type and very uncomfortable for such a long flight. Staff were polite and quite nice, but their language skills terrible - they couldn't understand most of our requests. Food is equivalent to premium economy on most airlines, and the IFE is probably also about 10 years out of date. I'm wondering if the last reviewer flew another airline? The upside of Vietnam Airlines is that their flights are really cheap!

My return journey was smooth and no problems, again the hotel for the stopover was good and I had a suite to myself went on the city tour. The flight crew on both legs of the journey were polite and attentive. The food was excellent and drinks plentiful.

Service? What service? Was thrown a bottle of water for a 1.5 hour flight. Did not see cabin crew again - except when one steward came through for ore landing safety check - ignoring bags in laps and children unrestrained. Never again!

My flight was cancelled without any warning, despite the airline knowing for the past 8 hours and possessing my contact information. No assistance or room and board was given. I had to pull teeth in order for them to transfer my flight to tomorrow. In general their attitude was horrific, their excuses shoddy, and their customer care non existent. I will never use this airline again.

We went business class with Vietnam Airlines. Sydney to Ho Chi Minh City, faultless. The B777-200 for Ho Chi Minh City to Frankfurt - the seat is not as pictured on their web site with an individual shell back. The seat was just an ordinary seat which when in the fully reclined position, made it impossible to get up from a window seat at night without waking up the person next to you. The interior is old and shabby. I got a great sleep on the A330 and almost none on the B777. They offer a layover service in Ho Chi Minh City. Someone meets you before immigration, they take your passport and arrange the visa. They transport you to a good 4-star hotel only minutes from the airport. There is nothing to do in the immediate vicinity and you need to get a taxi to downtown yourself. If your stay is long enough they offer a tour of the city. They also fed us. I was impressed with this aspect of their service. We got a good deal on the airfare but I think I will pay the extra and travel with another airline next trip.