Vietnam Airlines

I booked a Vietnam Airlines business class flight from Bangkok to Hanoi. Check was very efficient. Lounge is correct but really not luxury one. Food is so so. The flight is in my opinion quite old. It is old fashioned business class on this short regional flight, but the seats are very large and confortable. Food was good. Quite a good experience.

Flew economy class with Vietnam Airlines from London to Ho Chi Minh and premium economy from Hanoi to London, plus two domestic flights. International flights were good, just about acceptable service levels but limited inflight entertainment. A couple offers of soft drinks between meal and drinks service with snacks available from the galley. Premium economy is worth the extra for a long overnight flight in my opinion. Same food/drinks service but much more room in the seat with a good recline. My husband was able to sleep for 5 hours. Domestic flights all fine with no delays. Would fly with them again.

First experience with Vietnam Airlines as I was traveling to Vietnam for holiday. I flew London to Phu Quoc via Ho Chi Minh, returning from Hanoi to London. I also used them for few domestic section. Overall an ok airline. Both international lags were served by Boeing 787. The mood lighting and the electronic blind worked well. Entertainment system was not as bad as others described - large screen, high resolution. The films provided are not as good as other major airlines but sufficient enough for a night flight. Seats are bit narrow but the leg room was good. Before my flight I contacted Vietnam Airlines office in London and was informed that my luggage will be checked through PQC. When I arrived at Heathrow the ground agent told me the luggage will be delivered to SGN only and I will need to claim luggage, clear immigration and then re-check in at the domestic terminal. Not a problem as I arrived at a quiet time in the morning. Service, on the other hand, was minimal. The crew did their meal duty then disappeared. Most of the time they were chatting or eating in the galley. Very limited interaction with passengers. The toilets weren't cleaned. Domestic sections were much better. A321 planes not brand new but clean and well maintained. Crew more friendly than international flights and spoke better english. If VN could focus on service delivery and their presentation I think it could be a 4 star airline.

A short flight from Saigon to Siem Reap on Vietnam Airlines. They seem to have total control of this particular route, so fares are expensive for the short 200 mile trip. My flight was delayed, but the ground crew did little in notifying the large group awaiting boarding. It was only when the sign indicated a delay did folks realize what was happening. Only water was served on board. The flight attendants and captain made announcements, but the speakers were either broken or under-powered, and I could not understand a word that was said. I was left underwhelmed. Perhaps they do better or longer flights where there is more competition.

Flew Vietnam Airlines from Singapore to Hanoi. The service was good. Check in was organized and fast, especially if you do it online before going to airport, like me. Compared to the full service airlines operating on the same route, VNA offers a much better price. The inflight service is limited but nothing to complain about for a 3 hour flight.

This airline is the worst I have experienced. Our flight was delayed 24 hours IN early January, which caused my daughter and myself to lose all our connecting flights the day after (to the Philippines and Laos respectively) and Vietnam Airlines refused to re-route us from Paris because they didn't have formal arrangement with other airlines. They also refused to refund the tickets that we lost and they did everything they could not to talk to the passengers in Paris, leaving the burden to Air France who had no decision making authority on that matter. I have been writing to them since 2 months and no acknowledgment whatsoever of my and other passengers claims. The inflight service is terrible, staff had a rude attitude with all passengers and this is unacceptable.

We flew Vietnam Airlines three times on a regional holiday tour of the Far East. The colour scheme of the planes are dark and not great. However on all flights we were happy customers. The seats are of reasonable size for a regional business class. The food is fine and the FAs were friendly and spoke very good English. All in all a good experience and worth the extra money.

Going from Ho Chi Minh City to Frankfurt on B787 Premium Economy with my family was as good as it can be. The seats were very comfortable and the time of the flight made it easy to sleep during the flight. Coming back was a different story. Frankfurt ground staff were unprofessional - they said Titanium members were not allow to line up on priority check in (not true). I was traveling with my 3 kids aged 2-6. During the checkin the lady at the counter was given a hard time by the manager because my kids were members of GLP but not Titanium members. The A350 Premium Economy seat was uncomfortable, as wide as economy seats with a little extra leg room and extra degree or two recline. The monitor kept turning on and off by itself which made it very difficult for my kids and I to sleep during the whole flight. The armrest cannot be lifted up. I complained and the response I got from one of the flight attendants was they will come back and check on my monitor and turn it off for me if they find the monitor is on - he never did come back to check. Another flight attendant did apologize to me and told me there were seats in economy class if I wanted to switch seat.

Hanoi to Cam Ranh with Vietnam Airlines. Airport very quiet as it was Chinese New Year. Lounge was okay - reasonable selection of food and drinks. About 30 metres from the gate. The aging A321 was rammed - end to end. A very strange mix of passengers with total disregard for safety compliance. One women in row #2 was standing up jigging her baby about until the point of turning on the runway. Then she sat down and did not fasten her seatbelt as did her travel companion in the front row. What was most bizarre sitting on row 2 was a plane Captain on a re-location flight to Cam Ranh. He ignored it all - very strange. Plane pushed back 5 minutes early. Seats okay, pretty basic but comfortable. No booze except local beer. Food I passed on, as it was a sort meat pastry thing. My wife left most of it. FA were very robotic and looked bored. Plane landed on time. We are touring the Far East and have two more flights with Vietnam Airlines. It wasn't terrible but nothing to write home about.

We booked to fly from Cambodia to Heathrow with Vietnam Airlines with our cat and were booked in with the agent in Cambodia. We asked numerous times if we needed anything else as we knew all the requirements to get our cat through to London and were told everything was sorted and was in order. Three days before we were to fly, we asked for the airway bill reference number and were told we didnt need this! We of course looked into this further and after serious screaming from the manager at the agent location, telling us we were in the wrong, eventually they admitted their mistake - to which they told us they would take our money and cancel our tickets if we didnt collect the money immediately! Which of course we had to do. However we then lost out on hundreds of pounds of onward travel we had booked for that date, not to mention the cost of renewing our animal requirements yet to no avail and no compensation! I am sure this airline is fine to fly with but do not book your animal transfer with them and do not trust promises made! Appalling customer service.