Vietnam Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 709 reviews
6/10
4 star Skytrax Rating
Filter Reviews by :
Show
2/10

"staff didn’t seem in control"

(United Kingdom)

Da Nang to Hanoi with Vietnam Airlines (VN7170). Terrible flight, staff didn’t seem in control. On boarding the we were met by a cabin full of condensation which was coming from the air-conditioning vents. Apparently this is not unusual as I’m told it was to humidify the cabin, however when you can’t see 3 rows in front it becomes a bit disconcerting. Unfortunately, we were held on the runway for an hour due to weather conditions which resulted in a thunderstorm with heavy rain. I was okay with that but the crew announcements were very difficult to hear due to the barely audible P.A. system and the crew’s poor command of English. However I doubt that whatever system was in place many of the passengers would have taken any notice. Most people ignored the “fasten seat belt” sign and wandered around the aircraft, using the toilet and making mobile phone calls after being told not to do so. There was a child in front of us who kept climbing on the seats and was completely unsecured during the whole flight. Just ahead of take off a passenger near me continued to use his phone and had I not told him to turn it off, I suspect he would have used it in flight. We hit major turbulence just after take-off and the plane lost altitude but again the staff did not advise passengers to remain seated and to keep their seat belts on. Needless to say the child in front was still unsecured. On approach to Hanoi, the ignoring of the crew continued with people keeping their seats in the reclined position, tables down and the usual suspects walking about the cabin on approach. The woman in front completely ignored the crew when asked to return her seat to the upright position. It was only when my wife called the crew and insisted she was made to do so did it happen. If Vietnam Airlines wants to compete with other world class carriers then it needs to get cabin safety sorted. Staff need to be assertive with passengers and make it clear what is expected.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDAD to HAN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"rescheduled to the old A330"

(Vietnam)

Verified Review | Hanoi to Saigon with Vietnam Airlines. I booked this flight because it was advertised as a Boeing 787-9 flight. However it was not until check-in time did I discover that my flight was rescheduled to use the old A330-200. I was not very pleased with this as I tried my best to arrange my schedule to catch the so-called B787 flight. Moreover, the flight was delayed for 1 hour due to the fact that the originally scheduled A332 had been hit by birds during the final approach and we had to board a different plane. And the A332 we flew on was even older than the originally scheduled one.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHAN to SGN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"cannot check in online ex-Melbourne "

(United Kingdom)

Melbourne to London via Ho Chi Minh City. Since we flew with them 2 years ago they have upgraded to the Boeing 787 and business seats are great and fully recline making for a good sleep on a long haul flight. The only main issue we had with this trip was the check in process in Melbourne. For some reason you cannot check in online out of Melbourne (you can out of Vietnam and London). Being in Business class this didn't worry me too much but when we arrived at the airport we were stuck in a queue for over 30 minutes due to other passengers with huge amounts of excess baggage (certainly not appreciated when we've paid extra to sit up front). I was worried we'd not make it through security in time for he flight. I suggest they need to open a line especially for these travellers or restrict luggage limits as it really was out of control and there were not enough check in staff to manage. I fear some economy passengers may have nearly missed the flight due to this also.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMEL to LHR via SGN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"travel Vietnam Airlines again"

(Brunei)

Verified Review | I got a very cheap fare from Kuala Lumpur to Moscow via Hanoi (return leg via Ho Chi Minh City). The return flight was retimed and the airline emailed me for the alternative booking and it was very efficient. Check in was efficient. Luggage was checked through. Food was good and cup noodles provided in between meals on the long haul sectors. Transit was easy and straight forward. I would travel with Vietnam Airlines again.
AircraftA320 / A330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKUL to SVO via HAN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"a very high pro-active standard"

(Australia)

Verified Review | Review is a summary of return flight from Melbourne to Paris via Ho Chi Minh (and via Hanoi and Ho Chi Minh on the return leg). I've flown Business Class with two of the 5 Star and five of the 4 Star airlines and I rate Vietnam Airlines equal to the best and better than most. I will absolutely fly them again. The on-line check-in wasn't available but the process at the airport was fast and efficient. VN uses the Qantas Lounge in Melbourne (OK but not great), Air France in Paris (huge but very comfortable and good food) and their own in Ho Chi Minh (fairly small but comfortable). Because the time between connecting flights in Vietnam was more than 5 hours VN includes a free transfer to a hotel where in addition to the room you get an included meal in the restaurant. The transfer process for this is very friendly and seamless. On board service across all legs was absolutely consistent, of a very high pro-active standard and equal to the service I have experienced on 5 star airlines. The afternoon departure flights featured 6 course main meals with good choice and of very good quality - some of the best I have had. Four choices of wine including a French Grand Cru. Between meals on the long legs attendants came through with plates of canapés - including when only the insomniacs were awake. Planes. The A350 is superb. The elimination of central overhead bins gives a cathedral feel to the cabin. Because the layout is 1x2x1 and the side overhead bins so large there is more than enough storage space. Good seat privacy and fully flat beds. The A330 is starting to age but immaculately clean. The angle flat seats which have pull up privacy dividers are still very comfortable but with the usual "slide down" when sleeping on angle seats. The IFE is limited so load some movies or music on a USB or an iPad if you can't sleep on a plane. VN has an excellent product and really knows how to look after business class passengers both on the ground and in the air.
AircraftA350 / A330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCDG to MEL via SGN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"VN are very solid"

(Vietnam)

Verified Review | Travelled Hue to Hanoi return, Ho Chi Minh City to Hanoi in economy and Hue to Ho Chi Minh City in business. The airline wins in the end over others on punctuality and ability to communicate changes early and accommodate wishes to changes. All their competitors on domestic routes in Vietnam often hide, misinform, mislead, or reverse any problem – of which there are many. On top they have so many fees and taxes that even a zero-fare ends up being more expensive than VN-fares, which include luggage, seating, and no “payment convenience fees”. VN are very solid. An extremely conservative product kept in dull colours and design from the 80’ies. No food in Economy, some bites in Business. No entertainment. No shopping. Ticket prices are good or even excellent when bought under their plenty domestic campaigns.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHUI to HAN / SGN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"nothing to criticise overall"

(Australia)

Travelled on several flights within Vietnam all on similar aircraft, flights left on time and arrived slightly early. Check in ok in one case we were offered a 30 minute earlier flight. FA spoke good English and helpful in assisting in luggage storage. Seat comfort good with plenty of behind seat storage, no IFE and each flight a refreshing towel and bottle of water provided. Nothing fantastic but nothing to criticise overall - we arrived safety and on time.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSGN to HAN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"I enjoyed the trip"

(Switzerland)

Verified Review | Hanoi to Ho Chi Minh City. One day before the scheduled departure i received an email that my flight from Hanoi to Saigon would be delayed for 20min and the aircraft would be changed to a B777-200ER. On departure at the check-in counter, I was informed that the flight will be delayed by 3hrs because the plane had a technical fault. So i get a voucher to eat in a Restaurant at the departure area. The food at the restaurant was mediocre. I would appreciate it if we could have had a lounge access. After boarding I was surprised that they switched back the aircraft to a B787-9. The flight attendants welcomed us warmly. Legroom was great but unfortunately, the seat width was very narrow. The seats were uncomfortable. It would make more sense if the seats configuration would be 2-4-2 instead 3-3-3. IFE had not been put into operation maybe because of the short flight. English Newspapers were offered on board. Meals were distributed. You could choose between pork pasta and chicken with rice. Water, juices, soft drinks, tea and coffee were also available. I enjoyed the trip with Vietnam Airlines. It was very annoying that the aircraft was delayed by 3hrs.
AircraftBoeing 787-9
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHAN to SGN
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"quality of the meals are great"

(Vietnam)

Verified Review | Bangkok to Ho Chi Minh with Vietnam Airlines. Check in was very fast and easy. Skyteam lounge in Bangkok is located quite centrally and has lots of food and beverages, Cabin in A321 is standard, The quality of the meals are great, especially for Vietnamese food (eg. fresh spring rolls). I appreciated the service onboard. I found the crew efficient and pleasant. After the meal, they brought me a cup of earl gray tea with caramel cookies. They check if passengers are comfortable and require anything in a polite manner.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBKK to SGN
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"satisfied for the money I paid"

(Vietnam)

Verified Review | Flew Vietnam Airlines from Da Nang to Hanoi. As a Lotusmile Platinum member (SkyTeam Elite Plus) I was given the priority everywhere at the airport, so check-in, security, boarding were all very fast and convenient. The lounge at Da Nang International Airport was a little disappointing since there is a not a variety of food until lunch time. However, the flight was on time which was more than I expected since there is a often half-an-hour delay for an average Vietnam Airlines flight (sometimes it can reach up to 4 hours). As I flew in economy class on such a short domestic route like Da Nang - Hanoi, there was no meal served, however, the crew members managed to deliver everyone a bottle of drinking water with smile, and then left everyone in peace. Overall, I was satisfied for the money I paid.
AircraftA321-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDAD to HAN
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes