Vietnam Airlines

✅ Verified Review | There's a lot to like about Vietnam Airlines. It's a very good option for travelling between Vientiane and Paris with a relatively short and hassle-free stopover in Hanoi. The new A350 servicing the route is a nice aircraft with a great sense of spaciousness. The lie-flat seats are comfortable. The food and service are, in general, very good, especially the 'pho bo' breakfast option. The IFE is disappointing - a limited choice of movies with few new releases and very few TV programmes. Overall, I would recommend Vietnam Airlines and I will definitely fly with them again.

✅ Verified Review | London Heathrow - Ho Chi Minh City - London Heathrow. Chose Vietnam Airlines because of direct route and pricing. It's been 15yrs since I flew from UK to SE Asia direct (I usually fly Emirates via DXB) so I was apprehensive about the duration and about the airline, which I had not used before. The booking engine on their website is a little complicated in that you cannot book some classes of ticket oubound and a different class inbound (i.e. the very cheapest ones) but that was not too big a problem. Checked in online 24 hrs prior to departure and breezed through bag-drop at LHR - I was the only passenger at check-in, which was very efficient as was boarding. The aircraft was clean and neat and cabin staff polite and friendly. Economy seating is 3-4-3 and in an aisle seat I found plenty of legroom and it felt like considerably more width than say Emirates. I was perfectly comfortable throughout a 12-13hr flight Vietnam Airlines say they are aiming for 4 Star service and I would say they are pretty much reaching that. The food was generous and a reasonable variety. They are a bit stingy with alcohol though - as they insist in *pouring* your drinks - so rather than just handing over a minature of spirits and a can of mixer or a small bottle of wine (as most others do) you actually get 3/4 of a plastic cup of wine or 1/2 a minature of spirits and whatever amount of mixer they decide is going in! I'd rather have been given the "goods" and served myself. Service throughout the flight was fast and attentive with drinks, pot noodles, sandwiches, pretzels etc all freely available. The entertainment system was good rather than excellent but it satisfied me and the music selection made a change from modern stuff I've never heard of! Departures and landings were all on time. Loyalty program is hardly worth joining if you're flying at cheap fares as you get 0.25 points per mile so the chances of ever having enough points to do anything with is pretty remote. Also the "Optiontown" BC (possible) upgrades were unavailable so i didn't get a chance to try that - but you can't have everything I guess For £500 return I feel I got good value for money, will certainly fly with Vietnam Airlines again and in fact recommend them.

✅ Verified Review | London to Hanoi return. Our flight from London to Hanoi was delayed by 10.5 hours. The airline was dreadful at giving out any information. All they said was it was due to "technical" problems, rumours went round that it was a bird strike. Initially sent away for 3 hours with food vouchers, then told flight cancelled. Moved out of airport, into hotel, checked in, issued dinner and breakfast vouchers, then an hour later, told the plane would be flying that night and to get packed up again to be taken back to the airport. No apologies on the flight. Choice and quality of food in Business poor. The lie flat bed had a gap at the lower back level, making it quite uncomfortable. Cabin staff had poor understanding of English and were not particularly helpful. On arrival at Hanoi, no help on the ground for many people who had missed their connecting flights. On the return flight to London, a wait of 1hr 40 mins for the baggage to be delivered. Again, no information until it arrived and that was apparently due to not being able to open the luggage hold and a wait for engineers. On the return flight, my personal entertainment would not work, they were not able to fix it and luckily there was another seat I could use.

✅ Verified Review | Ho Chi Minh City to Hue on 13 March 2017 on A321 aircraft. I was terribly delayed by a baggage delivery delay in the International Terminal nearby. I pushed myself into the business class queue as I had no time and was permitted. At the time of my check-in, the flight was scheduled to depart. Somehow they allowed me to check in including a huge suitcase. It appeared that the flight was 45 Minutes delayed which turned out to my luck as they allowed me to board the aircraft. Thus, everything went smooth and I was neither penalised nor denied anything, despite I was very late. Further, this ticket was extremely cheap purchased months earlier during a campaign period. If this would have been on their competitor’s LCC-flight it would have been a lose-lose situation. Flight was 90% full. No food, only water and cold wet-serviet.

✅ Verified Review | Ho Chi Minh to Singapore. Very disappointed, cabin staff attitude was quite rude. They did not smile and when I asked for water, the cabin crew told me to go back to the galley and take a cup for myself. When I went to the galley I saw them busy chatting with one another and laughing. They gave me attitude when I interrupted them to ask for a cup of water. What kind of service is this.

✅ Verified Review | The price is ok and onboard service was great. However, the ground service at an information counter of Vietnam Airlines in Ho Chi Minh Airport was bad. I bought round trip tickets from Bangkok to London via Ho Chi Minh. On the way back to Bangkok, I didn't want to wait for a connecting flight for more than 10 hours at Ho Chi Minh airport, so I bought extra tickets with the other airline to Bangkok. Traveling a long flight, we were so tired, so I asked a staff for using a VN lounge. The staff rejected and insisted that only persons who fly with VN can use the lounge. I had a ticket but chose not to fly. The important thing is I paid for all the services why couldn't I use it. She strongly insisted on the VN regulation, without any empathy that we were so exhausted. I would suggest that VN train ground staff to have more hospitality and good service mind. I am so sorry for the Vietnam Airlines inflight staffs who worked so hard to provide excellent service onboard but the ground staff, obviously having been ignored by Vietnam Airlines in service mind training, destroyed the reputation of VN.

✅ Verified Review | Flew from Heathrow to Ho Chi Minh and then on to Da Nang. Check in at Heathow was very quick with boarding passes for the two legs. Kindly reminded that I may need to show my onward ticket at passport control Ho Chi Minh. I entered on the 15 day no visa and I was through passport control in seconds. The Boeing 787 was three quarters full and I was able to change to an empty row of 3 seats. Plenty of leg room in Economy and the seats were quite comfortable (I have had less comfortable seats on a so called "major" airline ). The staff were attentive throughout the flight and snacks (pot noodle and sandwiches) available in-between meals. The meals were more than acceptable and the portions good. The movie selection was quite limited in regard to major movies but if not a film buff were adequate. Transfer from International to Domestic terminal was about 5 minutes walk. ( You collect your bags at collection in the International terminal and hand them over just outside.) Getting through security at the Domestic terminal can take up to 40 minutes. Both flights took off on time and landed on time. Domestic flight seating ok but not great. Flight rather noisy with many young children and babies. All in all, very good value for money and can recommend.

✅ Verified Review | We flew Kuala Lumpur to Hanoi on January 27th. There were only three passengers in Business Class. Pleasant flight. Seat comfortable, food quite nice and staff smiling and courteous. We were surprised, though, that no offer of inflight entertainment on a 3 hour flight, despite information in the entertainment leaflet that there would be. No earphones provided. On the return flight VN681, on Monday 30 Jan, headphones were provided along with the menu, as well as pillows and blankets (which we'd had to request on the outbound flight). Good service, again from courteous staff. I would fly wth this airline again.

✅ Verified Review | Tokyo Narita to Kuala Lumpur via Ho Chi Minh City. Bad and lazy staff at the airport counters. Me and my family (with two children) were so tired waiting more than 10 hours in Ho Chi Minh City airport overnight. There is no staff at the service counter, so we can't get any help. I will never fly with Vietnam Airlines again.

✅ Verified Review | Kuala Lumpur to Hong Kong via Hanoi. Check in staff at Kuala Lumpur was very friendly and explained in detail that the luggage won't be seen in Hanoi even though it was an overnight stopover. Boarding was quick and they gave priority to families with children. The food during both flights was very good. Especially the bread, it was superb. The A321 didn't have any IFE. The crew's English was very understandable and the pilot offered good information en-route and baggage arrived on-time. Overall a very good experience flying Vietnam and considering I landed a very good price for this fly I give it a 9/10.