VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 633 reviews
3/10
No Skytrax Rating
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1/10

"The worst airline"

(India)

Trip Verified | The worst airline one can ever travel with. They charge you unnecessary for the luggage and keep your passport id you don't pay for it. The behaviour of the staff is very unprofessional Even for water they ask you to pay 30k dong. Never travel with Vietjet.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDanang to Hanoi
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"refused any priority check in"

(Thailand)

Not Verified | I booked a round trip from Bangkok to Ho Chi Minh on May 7th and I decided to use Deluxe service to make my travel more convenient. When I arrived at the airport here in Bangkok, the ground staff were polite and professional. They said I could check in at the Boss VIP counter because I had a Deluxe ticket. The process took just a few minutes, and I was off to security & Immigration and was very satisfied with the service. However, when I arrived at the airport in Ho Chi Minh to return home to Thailand on May 20th. I was refused any priority check in even though it states on your website that I am entitled to this because it was an international flight, and I booked a Deluxe round-trip ticket. I was told by ground staff that they do not provide any special service on Deluxe ticket holders. I had to stand in line for 45 minutes to get my boarding pass! After getting my boarding pass, I went to the service counter to ask why no one knows what type of service a Deluxe ticket is entitled to. The ground staff said they never heard of this type of service!
Type Of TravellerBusiness
Seat TypePremium Economy
RouteBangkok to Ho Chi Minh
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"very poor customer service"

(India)

Trip Verified | They made it mandatory to add the middle name which was optional when booking tickets via the travel partner and charged us 220,000 VND per person. 2 families travelling together all seats given were separate instead of keeping us together. Extremely rude counter staff. When we left the counter another staff standing there offered to give us seats together for 12 USD per person. At security check 1 family was allowed to bring in 6 bottles of water. We were stopped and not allowed even 1 bottle or allowed to take our medicine over there. Again very rude behavior. Crew staff were also rude and did not understand English. Overall very poor customer service. Will never ever travel with them or recommend
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Mumbai
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"most rude people I have ever seen"

(Portugal)

Trip Verified | The line at the check in counter was so long and by the time I got to the check in agent it was already departure time. Considering this they announced that the flight will be delayed, After a delay of about an hour and a half we finally boarded and the cabin crew inside the aircraft were the most rude people I have ever seen. Firstly the male flight attendant ripped me off by telling me the wrong conversion from EUROS to Vientnemase Dongs and then tried to overcharge me for an awful bowl of noodles which tasted like hard plastic. Later from HAN-DEL the cabin crew was super sweet and helpful as well.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTokyo to Hanoi
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"very bad service"

(Thailand)

Not Verified | The way they treat the passenger having them 20 in a bus is just insane, why if they are not able to complete the boarding they don't let the passengers wait in the hall, is also unhealthy to keep that amount of people in a bus for more than 20 min, very bad service
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Chiang Rai
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Stay away from VietJet"

(Thailand)

Trip Verified | I bought a Deluxe ticket that entitles me to have priority check in, I received this service in Bangkok, but when I tried to get priority check in when departing HCM. I was denied the service, I showed the ground staff the company website where is states that a Deluxe ticket is entitled to priority check in. They said they never heard of this and it was probably a mistake or an old promotion! I showed them my ticket that I was booked Deluxe but they said to get in line with everyone else! Thai Vietjet honored the service I paid for, but in Vietnam they don't care! I wrote a email to Vietjet Vietnam to complain, and received no reply. Stay away from VietJet.
Type Of TravellerBusiness
Seat TypePremium Economy
RouteBangkok to Ho Chi Ming
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"so done with this airline"

(Vietnam)

Not Verified | This is not the first time I'm utterly disgusted with Vietjet. It seems each time I'm forced to use them the flight had been delayed. Not explanation to the crowds of people sitting in throngs (so many people are forced to sit on the floor) Why there is a delay or that there will even be one and don't explain when the plane actually will arrive. I'm so done with this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHanoi to Da lat
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"Less professional staff"

(Australia)

Trip Verified | Less professional staff that put some of passengers in difficulty. My husband spent time unhappily for making his boarding-pass effective. Plus, he lost his ordered meal without compatible compensation.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to Hi Cho Minh
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Horrible experience"

(United States)

Trip Verified | Horrible experience! I had heard the local Vietnamese low reviews for this airline; but due to the last minute travel, I booked this only choice flight. I would never fly with this VietJet Air again nor recommend to my associates. Checked in from HCM to Da Nang at 4pm for scheduled flight at 6.10 pm and the flight was delayed for 1 hour with not a notification nor a single explanation even though the whole family and other passengers were seated right next to the crew representatives. At 6.55 they called to get in line for boarding; everyone in-line for 20 minutes and the crews asked everyone to go back to the waiting seats (no explanation given), finally at 8.10pm we boarded. Missed my concert! The return trip, checked in at 3.00pm from Da Nang to HCM City at 6.10pm, I did not realise the VietJet air pushed my flight to 6.40 until I got to the gate 4.05 pm. The question is it my mistake for not checking my printed out ticket before I left the ticket counter or VietJet!? However, there were a surprise to others on this fly. I went to VietJet to request for their support and none given. Now I believe the Vietnamese local's reviews!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Da Nang
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Totally disappointed"

(Singapore)

Not Verified | Worst experience ever. I onboarded the plane and put my cabin-size luggage sit nicely above my head. To my horror at landing, my luggage went missing. I informed the crew about that and they calmly asked me what color was my luggage, and that they have moved my luggage to the rear to give slots to the priority customers in front. I guess it was OK for the cabin crew to reshuffle the luggage but at least they should have informed me. When I asked them where exactly it was they could not answer me as they were not so sure. I must wait for most passengers to go down first then the crew can go and search for my luggage. The crew member didn't treat customers with respect. Totally disappointed
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHanoi to Singapore
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no