VietJet Air

✅ Trip Verified | I bought Deluxe ticket. I chose seat 4A when issuing ticket but their system fails to confirm When check in at airport, staff said my seat is occupied and assigned me 10F instead. Of course it is not the comfort zone for deluxe ticket. She told me when boarding if there is vacant seat upper row, I can move to my deluxe zone. The flight VJ 926 on 10th July is not full boarded, and there are plenty of vacant rows then I ask cabin crew to move, showing my Deluxe ticket but they ask to pay, while I paid already. They try to make money every time.

✅ Trip Verified | The worst customer service ever in my life. I went through check in. The customer service lady weighed my bag. Put a tag on it and said it was ok. Got to the gate the staff charged me for the same bag saying it’s over weight. All of a sudden. The put two bags on each other and charged me $35. They then went to each person who was already approved at check in to Charge them. Mind you this flight isn’t even full. I will never come back to this airline again. Worst ever don’t do it

✅ Trip Verified | I flew from Goa to Delhi with my luggage on Air India and had to pay $80 for luggage. Once in Delhi and switched airlines Vietjet Air charged me over $300 for the same luggage. I have 2 bags 20k each and had to pay $300+ just for the luggage. That’s not including the $400 for my flight ticket. $700 to go from Delhi to Ho Chi Minh to Denpasar is crazy. This is suppose to be a low cost airline, what a joke.

Not Verified | The seat was super small, uncomfortable, no USB plug for charging, no screen, no menu, no water for passengers, everything was expensive and low quality. The aisles/corridors were super tight. Worst airline I have experienced, will probably not fly with them again.

Not Verified | Extremely disappointing experience with VietJet today flight July 10. I bought ticket 3 months ago and fly with very first direct flight from BNE to VNE. The flight from BNE to SGN: even I bought tickets with prepaid seats, when arrival for check in, was told seat taken. The flight back from SGN to BNE: website e-commerce wrongly charge. The website detected DOB of my little one as infant and charged the same amount for both directions. The flight back from SGN to BNE, I got rejected and blamed that was my fault not to check it even though the website only gave option to select return flight and provided DOB. I then got charged AUD1500 and terrible customer service I have recorded and posted what happened here.

✅ Trip Verified | Viếtjet separated children from parents. They put the kids next emergency exit. I learned from other customers that if you want them to sit with you. You have to give front staffs money personally for their own pocket.

✅ Trip Verified | Due to the bad reviews and my own unpleasant experience with VietJet before, I was trying my best to avoid the airline. However, delay on our Singapore Airlines flight to Vietnam caused me to cancel our Vietnam Airlines flight and booked with VietJet as it was the only viable option. The result was a nice surprise for us. The flight was quite on time. My father required wheelchair service, and staff handled that quite well and with respect. The aircraft was quite new and clean. The crew were nice and helpful. No IFE system or food service (snacks were for sale only), but that did not matter for an one-hour flight.

✅ Trip Verified | Poorly trained and very rude check-in counter staff at the (Tan Son Nhat) airport. When I had a problem with my ticket, the staff at the customer service desk are just as bad. Vietjet air is the only airline with which I have had bad experience.

Not Verified | As others here left very accurate views of the airline, VietJet pompously provides the worst customer experience you can ever imagine. I purchased a return flight ticket from Suvarnabhumi Airport to Narita International Airport. The transit airport was Ho Chi Min Airport. They delayed the departure time from Suvarnabhumi Airport to Ho Chi Min Airport from 7:00 pm to 12:00 am without prior notice. As a natural consequence, I missed the second flight from Ho Chi Min Airport to Narita Airport, which was scheduled to fly at 11:30 pm. I requested a refund for the missing flight, but they refused without any logical explanation.

✅ Trip Verified | I fly a lot but this is certainly the worst airline. I had 25kg for luggage and 7 for cabin bag. My luggage was 21 and cabin was 9 but they asked me to shift the 2 kilos to my luggage in front of everyone. When I picked up my luggage from the baggage claim it was completely destroyed and taped. I lost a lot of staff and asked for refund they offered me 13 USD. Wish I could share the images. People: pay a little more money and fly with a better airline.