✅ Verified Review
| Danang-Ho Chi Minh-Bangkok to save a little money. When in Vietnam, VietJet Air emailed and sent text to my Thai mobile to notify me of a delay to my HCM City to Bangkok flight. A few days later upon check in at Danang Airport for 1:20 pm flight, I was notified of 2 hr delay. I told agent I would miss connection in HCM city as I needed to exit the Domestic Terminal, check in at the International Terminal. She said they emailed me but I had no email or text notification as I had received previously. At the VJ ticketing desk, the clerk only kept repeating in an unsympathetic tone that she was sorry and would refund money for flight from Danang to HCM City. I told her that I still needed to get to HCM City; this did not solve my problem. She said buy a ticket on Vietnam Airlines – full price, last minute, 3 times what VJ was refunding me. She offered no other options. When I asked if VJ would make any accommodation for their delay, she admitted that even though the delay was VJ’s fault, it is corporate policy to just refund cost and I would have to pay for a new ticket on another airline. Another handful of passengers arrived with connection problems. As Vietnam Airlines had a flight at 1:25 pm (it was after 12 noon), I decided to just pay for the ticket. In HCM City checking in for VJ flight to BKK, I was asked if I am checking any baggage. I said no; I would bring my bag with me on the plane. Agent asked to weigh my luggage: 12 kg – just 5 kg over the 7 kg limit but size of bag was fine. Ticket agent: I have to pay to check in my bag. I told her that as a result of VJ’s delayed flight in Danang, I paid 3 times what VJ refunded for a Vietnam Airlines flight to HCM City. No sense of customer service, no acknowledgement for ridiculous hassle and extra expense, just constantly repeating that it is corporate policy, I had to pay to check my bag. The VietJet Air Customer Service Representative just repeatedly asked me whether I had read their 7 kg limit when I booked my flight. I reminded her that the 2 hr delay in Danang was their fault and I paid 3 times the cost of my original VJ flight for a new ticket. After checking my booking, she says, with gritted teeth, that because of the inconvenience, “I’m going to let you carry on your bag.” It cost VJ nothing to let me carry on my bag. It would have gone a long way with any customer with a bad experience to pretend to listen, fake a little understanding, and say in a kind tone, “I’m so sorry about all the inconvenience today. I will let the agents know that you can carry your bag on. Please have a nice flight.” This flight landed an hour late in Bangkok, parked far away so a longer than usual bus ride just to get to the main airport. Horrible experience! Saving a little money up front cost me more money and a lot of stress and aggravation.