VietJet Air

✅ Trip Verified | I bought for the straight flight to Brisbane. I received the notification that the payment was failed. 3 days no one called me, no any one from VJ until I called them on the third day and they said the payment was successful. Could you believe? They said they would hold my money for 35 days and then refund. I didn't think that would take that long. They are abusing to keep money and earn interest on it. Just imagine, thousands cases like me, how much money they will get while we have to find another way to book another flight.

✅ Trip Verified | I never write reviews but felt strongly about reviewing this horrendous airline. My gut said don’t book with this airline but it worked best with our plans, massive error. They moved our first flight which was annoying but ok but they cancelled our second flight, said they texted me which was utter rubbish and then offered no other flight, have made us go to Hanoi then DaNang instead of a straight flight to DaNang and our charging us an extra £100, such a joke. No compensation at all and just said contact complaints. The flights was showing as going ahead that same day even though they said they had cancelled and informed me a month before. Absolute joke. If you have a really flexible schedule and aren’t bothered and looking for cheap flights maybe it’s worth a punt, but otherwise I’d avoid at all costs. No idea how they are even running. When I moaned about them to locals they laughed and said they’re renowned for it.

Not Verified | Worst airline in Asia, the seats are tiny and uncomfortable, they won’t let you sit with your family even though you booked together. They will weigh all your luggage together in order to force you to check a bag, the staff are extremely rude and make the whole experience very unenjoyable. Fly any other airline instead of Vietjet, it’s not worth saving a couple dollars.

✅ Trip Verified | The airline is extremely strict about carry on luggage. My hand luggage was 9kg and the limit is 7kg. Most airlines are happy to let it slide, but was charged additional HKD 210 for 2 silly kg meanwhile the large passenger next to me waltzes straight through. They will do their best to charge you for anything you can think of. I get it's a budget airline, but how low can you really go. I was sceptical booking this airline, but gave them the benefit of the doubt. Learned my lesson. Never again.

✅ Trip Verified | I had selected all 4 seats (25E, 25F, 26E, 26F) while booking the ticket and paid for it to be seated with my family and avoid last minute confusions. But once I reached the airport, the executive at the check-in told us that one of the seats (26F) is broken and assigned another seat (8B). We had paid for the window seat but the new assigned seat was not window. The executive didn't know English so we had a hard time understanding the situation. We didn't want to miss the flight so we went in with the new assigned seat. Once we entered the flight we came to know that the seat that they mentioned was broken was actually the seat for cabin crew. What kind of airlines is it who allows booking of seats that don't even exists. And the executive are cool with it like it's a normal thing. Very bad experience when you are not with your family even though we plan and book a month before

✅ Trip Verified | After reading many reviews prior to the flight, I was very pleasantly surprised by the comfort, leg room and the courtesy of the cabin crew. I would not hesitate to fly vietJet again.

Not Verified | The worst airline have ever travelled. Customer service is bad. In my husband's passport his full name is specified but in our ticket only his initial was mentioned. We have come all the way from India to Bangkok and travelled from Bangkok to Phuket. Other airlines made some option to rectify this. But Vietjet asked us to buy a new ticket. How can they be so rude. Couldn't they make an exception. No discount also. Please do not travel in this airline who do not know how to deal with customers. We even accepted that it was our mistake and to make some exception. Still they were so stern. No other airlines made such an issue. Pathetic experience.

Not Verified | I left from Ahmedabad to Melbourne on 21st October at 11.50 pm in VietJet Air. But I had a very bad experience with the airport staff of VietJet Air during Ahmedabad check-in. Not only me, a student and a woman also felt bad. So we decided not to use VietJet Air from now on and to tell other people about our bad experience so that other passengers don't have a bad experience. Talking about the bad experience I had, my bag was 1 kg more than the airlines rule. Staff had told to lose this extra weight. I did it. This time I had 4 books in my hands. Out of which 2 books were written by me and 2 books were to read in flight. Its weight was 500 grams. Staff told to me, you cannot take these books on the flight. We will not allow you to take these books on the flight. You have gained 50 kg. I argued that 500 grams is the weight. There are books. I spoke to the leader of the staff. They even spoke to me in foul language with angry insults. The woman standing there saw this. She came to me and said to me: Sir, you are a writer. I know you. Bring your books, I will take them. I am underweight. The airline employee who was the leader got angry after hearing this. He angrily spoke to woman that you cannot carry other people's weight. Woman said that I know him. But the employee continued his speech and insulted the woman. A student standing far away saw this. He told me that I had also been treated like this and asked me to weigh the laptop too. Also, since I have a deluxe ticket, I get priority in check in as per rules. Staff had also refused priority check-in. Refusing to allow a writer to carry books weighing 500 grams. Talking to a woman was insulting in anger. Passengers don't like that. If the employees of VietJet Airline are going to behave as if the passengers are being insulted, then why should the passengers travel with these airlines. Yes, the flight from Vietnam to Melbourne was a good experience.

✅ Trip Verified | I was having a flight from Bangkok to Phuket on 20th October 2023, 9:30 pm. Crew did not allow me to board the flight because in boarding pass my name was “Veronica Bakshi” and in my passport it was “Veronica”. Thing is security cleared everything and while boarding the flight near gate, crew stopped me. I explained them that Bakshi is the surname after my marriage and my passport is before marriage that is why I don't have last name in that. I showed them my marriage certificate also. If this name mismatch is such a big issue then why did security allowed me to enter and why did not stop me at check-in point. With this minor mistake they did not allow me to board the flight and I had my hotel booking in Phuket which all wasted. I had to book another flight at higher rate for the next morning. They did not even gave me some concession. On 23rd October 2023, I was having the same airline flight from Phuket to Bangkok and the crew allowed me to board the flight with the same boarding pass and passport name mismatch. They just simply cut my last name with a pen on the boarding pass and allowed me to board the flight. When it was not such a big issue then why did your crew at Bangkok Suvarnabhumi airport stop me? Unnecessarily I had to pay for another flight and had to wait for 12 hours at the airport. And the crew was so unsupportive and so rude. There were two girls on duty near the gate on the night of 20th October 2023. Both of them were not ready to listen to my case. I was having my hotel booking as well for that night which was all wasted because of your crew. Even the customer care service is so bad for this airline. I kept on calling for two days to modify my name for the return flight. First they told me that they can help me with the change of name for an additional fee of 290 THB. Then after sometime they said that we can't help and I have to buy a new ticket. Luckily, I did not buy a new ticket and went with the same ticket and I was able to make it through. It was my hard earned money, why would I waste my money on such a stupid thing which is like a matter of a few seconds for your airline.

✅ Trip Verified | Imagine you’ve just completed a 26 hour travel day without any issues and finally arrived in Bangkok. You’re only a short one hour flight from your final destination! So exciting! But unfortunately for you, VietJet Air is the only option for your next flight, and they are about to ruin your entire day. It’s 6:45pm and the next flight to Chiang Mai is at 9:30pm. You go to the counter to purchase your ticket. They tell you that even though there are 24 empty VietJet counters occupied by staff, they will not help you purchase a ticket, you have to purchase it online. So you attempt to do so, only to find that their abhorrent website will not allow you to make the purchase. It is now 6:50pm (this is important), you go back to the counter for help only for the staff to now inform you that you must be “within 3 hours” to purchase online. No one bothered to tell you this earlier and even though you are 2 hours and 40 mins early for the flight and could be at the gate in 20 mins, the staff REFUSES to give you a ticket even though there are clearly seats still available. So even though you are a 55 min flight from your destination, you now have to get a cab to a hotel and stay the night in Bangkok all because of the horrendous and ridiculous antics of this garbage airline. The next morning, you head to the airport very early because you know this airline is awful and likely to cause you even more trouble. You arrive at the counter at 9:30am for your flight that boards at 11:55am. Only for the staff to tell you that now “you’re too early”. You’re either too late or too early for this stupid airline apparently. They tell you to come back at 10:30am. At 10:30am you return to the counter, check your bags, and then the staff member says “your gate is very far away, you need to hurry because your flight boards in one hour”. The staff turned me away, made me wait an hour and then told me that I should hurry because I’m running out of time and my gate is very far! This is the worst airline I have ever experienced. I have 3 million social media followers and will be certain to deter them from ever using this airline and it will be the absolute last time I ever have anything to do with this airline ever again. I would rather pay double that ever see anyone that works at this airline ever again. Also, of course they airline has the worst onboard accommodations as well. I’m only 5’4” and my knees touch the seat in front of me.