VietJet Air

✅ Trip Verified | 2 cancellations and 3 time changes in the 5 days leading up to departure. Check-in was atrocious, really busy with not many counters manned. Some desks closed with staff slouching back in their chairs on their mobile phones and eating and drinking. When we actually got to a desk the girl didn’t even make eye contact, she was on her phone looking at a messenger apps and pictures of sunsets and yelling across to her friends at other desks. Checking-in 2 bags took 15 minutes. Tickets with this airline were about $100pp cheaper than flying with Vietnam Airlines. I really regret not spending the extra money now. By far the worst check-in I have ever experienced anywhere in the world; and I have flown 200+ sectors in the last 10 years. Boarding was unorganised with three lines formed and then staff screaming out “one line!”. Nobody knew what to do as three lines had already been formed so people started to push in on one another. Not the passengers fault as there was no boarding structure or process at all from the ground staff. Boarded the flight on an aerobridge and then was then diverted down stairs to get crammed on a bus. Again ground staff screaming at people to squash more people in. Completely gross experience. On board the cabin crew were actually presentable and nice at face value despite them not being fussed at people on loud phone calls and laughing while the crew was doing the safety demonstration. I found it very distracting. And don’t get me started on the airline theme tune which was played loudly on repeat about 19 times during boarding. I think the words are burnt into my head. I wanted to scream. On board meals were surprisingly not bad for airline food. It was probably the best part of the entire journey. Apart from the $4 pre-ordered SpagBoll, Atrocious airline, atrocious service. I would genuinely rather catch a sleeper train and drown in sweat and dust rather than ever step foot on this airline ever again in my life.

✅ Trip Verified | We took VietJet because it was very cheap, but having read the reviews, with some trepidation. Our flight was faultless. Left on time and arrived on time, no lost baggage. The plane was perfectly ok, staff friendly. No complaints. Didn’t eat the food.

✅ Trip Verified | If you read this, please do not fly with VietJet. Other tickets are a bit more expensive, but it’s worth it. They are usually 10 USD more. VietJet treats their customers like trash. I fly very often and this is airline is worse than disappointing. A plane can be late and I am cool with that. But this company is known for cancelling flights due to insufficient number of passengers the day before. The day before my flight, I was notified of a delay and 15 min before boarding, it was announced the delay to another flight which happens to be when the next flight is. On top of this mess, their customer service is very poor and their policies are everything around keeping your money. They don’t care about you or your time. This firm is the definition of violating human fairness. I hope the government steps in to regulate the airline industry or they go bankrupt soon. I never write reviews as I let things go, but this has happened so often and everyone knows about it. They are only alive because their cheap fares serve the very poor. Please don’t support a company that doesn’t value you as a customer, a person, and a being.

✅ Trip Verified | Awful. Flight cancelled and rebooked for 2 hours later with no notice. This also happened on the previous flight that I took with VietJet. Check in staff rude and inefficient. App does not work, all check on machines at airport broken. Shocking. Do not fly with VietJet.

Not Verified | They told us when we booked the tickets we didn’t enter middle name hence we have to pay fee each ticket 110,000 vnd to change name on the tickets. Ridiculous. We never encountered problems with only enter first and last name. They are so narrow minded its a shame.

✅ Trip Verified | Even though we were checked in, the airline denied us boarding when we arrived at the gate 2/3 minutes past the gate closure. We had to pass immigration and was not informed that there was a final call. Their excuse was that the airport is a quiet airport when at times there were announcements being made. When we arrived , the staff at the counter were terribly rude and obnoxious. The funny thing is they had the time to remove our bags which were already on the plane but couldn’t let us board which would have taken roughly the same time. What perplexes me is the fact that we were already checked in and past immigration therefore they should have know that we were wanting to fly. We did not intend to show up a couple of minutes past the gate closure and in saying that we just wanted a bit of compassion throughout the situation. After being denied, the staff that took us back out to the ticketing counter was even more rude as she did not speak any English and was not helpful despite us being in distress. The staff back at the ticketing counter could only play the blame game and kept on referring to their policy of gate closure. I understand that I was 2 or 3 minutes past the boarding time but it was not like the plane had left and we were already checked in and done the necessary procedure to check in and board. I do not recommend this airline and its customer service is atrocious.

✅ Trip Verified | Thai VietJet is the worst airline I have ever flown with - they managed to totally ruin my day. After putting my friend’s name down as Alex rather than Alexander they made me pay £180 for a new ticket. Exactly the same seat, same cheap piece of paper they call a ticket. They revelled in our misery and even had the cheek to increase the cost from the quote at check in to the ticket desk up one flight of stairs. We had no such issue with Asia Air. If it’s not this is will be something else. They just want to rip you off. Never fly with these people.

✅ Trip Verified | Worst experience in VietJet Air while travelling from Denpasar to New Delhi. They are checking for luggage at transit in Ho Chi Minh and asking for USD 40 for just 2-3 Kg handbag overweight. This 2-3 Kg overweight was cleared at Denpasar airport but they force to charge you at transit airport in Vietnam. Worst airline experience ever.

✅ Trip Verified | Never would I ever recommend this horrible airline. The staff at check in were hands down the rudest most unhelpful people I have ever dealt with and showed zero compassion for the situation I was with. If you enjoy dealing with heartless people by all means fly with this company.

Not Verified | The service from this airline is atrocious, my experience with the staff was less than enjoyable. I have taken several flights over the course of my trip through Asia. All of my experiences flying through Bangkok, Phuket and Cambodia the quality of service has been excellent. In Vietnam they have looked for every opportunity to upcharge me and I have been treated with general disdain. I would recommend avoiding this airline if alternatives are available.