US Airways

GVA-FRA-CLT-BOS on 1 August. I am tall 196 cm. Surprisingly the flight FRA CLT was comfortable the seat pitch was ok I didn't put my legs on the aisle. Flight on time. The second flight was delayed 1 hour due to weather conditions which was totally understandable. Return was SFO-PHL-ZRH here I was lucky to have on the both flights the bulkhead seats which have a lot of space. The food was average but this is not an important factor for me. Generally I had a very good experience with US Airways!

SEA-CLT-HHH return. Not a single flight was on time. Crews were indifferent at best and otherwise berating their employer to passengers. Their primary interest was in getting credit card applications. Seats were extremely tight in first noticeably less pitch than narrowbody flights on United or American. No entertainment no power outlets. The food was tragic on the outbound edible on the return but served without linens and with a paper napkin. No milk for coffee on domestic flights. Although I had a revenue first class ticket for $1700 US Airways still wanted me to pay extra for better seats on each flight(!) The Charlotte hub was a mess signs were broken moving sidewalks inoperable and my gates changed on the spur of the moment in each direction. Bags took close to 45 minutes to be unloaded in Seattle about 20 minutes in Hilton Head.

We had flown with SAS to Amsterdam and US Airways should take us to Philadelphia and then Seattle. On our returning trip back we started at LA with stops in Philadelphia and Frankfurt. On our trip to Seattle our flight from Philadelphia to Seattle was cancelled due to mechanical issues so we had to wait a couple of hours and take a connecting flight through San Francisco. My baggage had somehow been lost in Philadelphia - so did not receive it until the day after I arrived. The same thing happened on my way back I was obligated to hand over my hand baggage when boarding. I have flown many different companies through the years but this is the worst experience. The inflight service was okay - but bagage handling was apparently non existent.

Been in Charlotte NC for 8 hours of delays been put on different flights only to be turned away with plane still sitting there by there rude gate employees with no manners and no customer service.

US Airways itself was not too bad. The problem was the smaller airlines they contract to. Boston to DC (Reagan) - not too bad was on time at least. DC to Chicago - delayed but no idea why. Sat in Chicago for 2 hours boarded deplaned boarded again - they "couldn't find the pilot". Finally got to Des Moines. Two days later Des Moines to Charlotte - delayed no idea why. While waiting for my carry-on to be retrieved from "valet checking" so I could make my connection to Philadelphia the gate attendant was quite rude when I asked the status of my connection. Ran through the airport to make the connection then sat on the plane for 30 minutes. Was also told that I would need to check my carry-on because there was "no room" in the overhead compartment. When I boarded most of the overhead compartments were open - several were empty most were less than half full. Had to collect bag from baggage claim when I got to Philadelphia but at least I didn't have to pay for it. Philadelphia to Boston was slightly delayed because of a check engine light that came on after we were all boarded. They did manage to get maintenance in fairly quickly and apparently got the problem resolved - but this was US Air not a smaller airline. I'm going back to Southwest and Jet Blue - cheaper more reliable more customer oriented and they keep better track of their pilots.

FRA-PHL-SFO. Total mess - 2 of 4 FRA-originating flights delayed due to weather apparently. My FRA-PHL flight delayed 2 hours missing the PHL-SFO connection. About 100 people in line to the ticket desk in FRA because the FRA-CLT flight was delayed 7 hours. Called US Airways and was rebooked within 5 minutes. Excellent customer service. US Airways flights depart from by far the worst part of FRA airport (and one of the worst areas of any airport anywhere). No food no shops nothing - gate was changed unannounced then everyone was asked to leave the gate area to be re-checked. As I said complete mess by both airport and airline staff. In the end flight arrived PHL 2 hours late as expected. PHL-SFO flight also delayed without reason or apology by 2 hours meaning arrival to SFO at a cringeworthy 1.30am. Bag thankfully redirected and I have to admit service by flight attendants great throughout and good iFE on the FRA-PHL flight.

Flew PHL-CDG and CDG-CLT in Economy. US Air was the low cost carrier for this route and it showed. Food was fundamentally inedible but I was grateful to have brought my own. Crews were mostly friendly and helpful. Flight seemed to be a non-stop sales pitch to buy duty free upgraded snacks etc. I thought several times that this unnecessarily disturbed what could have been a serene flight. Had the new Airbus planes both ways. Someone had broken off the tip of their headphones in the receptacle and the poor FA could not remove it even after returning with tweezers. Thus I could not use the AVOD for the entire eight hour flight. US Air got me there mostly on time but this was not a very enjoyable or peaceful experience.

Have mixed feelings about the airline. I think they have decent flight service. I took the Dublin - PHL route and was surprised by the cheerful service aboard. Food was good and there was free wine (United needs to learn about this). My domestic connection got delayed and the personnel were not very helpful with the situation (I tried to get in an earlier flight and they did not help with it). I ended up flying that segment with Jet Blue and complain later. The customer service representative received the feedback and took actions about it. I would still recommend them particularly for international flights.

CLT-FRA-CLT. I love flying US Airways direct (hate PHL). Good service - the newer A330's are a great improvement. Good service and value.

Kona-ABQ via Phoenix in first class. US Airways first class is worse than some coach seats I have been in. The seat in front of me was rubbing against my legs (I would expect this in coach but in first?). One drink run before take off and not another one for 4 hours. The meal was edible but very small and disappointing. On the second flight the crew was nicer but than again they are not US airways because the flight was operated by skywest. I had a 3 hour layover in Phoenix and even though I had paid for first class I was only allowed into the lounge if I gave them more money.