United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4843 reviews
3/10
3 star Skytrax Rating
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10/10

"flight was such a lovely experience"

(United States)

Trip Verified | I would like to take the time, to thank the Flight Attendants of United Airlines. My flight was such a lovely experience. I saw, the most kindest flight attendants, with infants, with myself and snacks, small but goes a long way. Very upbeat and thoughtful. I give them so much credit with patience to all of us who boarded. I was trying to see their names but the tags are soo small, and gray.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Portland
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"no warmth or motivation at all"

(United Kingdom)

Trip Verified | I was unable to complete the check-in process using the self service kiosk at Houston Bush Intl as my passport and Covid papers needed to be checked by a United representative. The man appeared, not a single word or hello and looked at the screen and then told me "Passport and Covid test results?". He printed my boarding pass, bag tag and tells me to go and hand over my bag to another lady. No please or thank you. The young lady accepting the bags (a subcontractor, not United staff) was actually pleasant and wished me a good flight. Once onboard, the seat was comfortable but the cabin was showing its age. The flight attendant serving Business class was just going through the motions, no warmth or motivation at all! The hot panini served on a 2:30hrs flight was greasy and tasteless.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHouston to Guatemala City
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"hot, uncomfortable and disappointing"

(United States)

Trip Verified | Never had to wait so long on an aircraft just to take off. The delay was ridiculous and I wish I would've reviewed the airline reviews because all I see is complaints about delays! Never will I fly United again! IT was very hot, uncomfortable and disappointing experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHouston to McAllen
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I have ever flown on"

(United States)

Trip Verified | This is the worst airline I have ever flown on. Horrible customer service, a complete scam at checked baggage. Told me bag was over by 2 lbs. Took out 1 pair of jogging pants and it dropped, so they tried to say jogging pants were 2 pound... no. Seats are uncomfortable, seat belts are smaller than other airlines. Charging area under seats very inconvenient. I will never fly United again. I paid the same with another airline and got to choose my seat, refreshments on flight, easy access to everything, United is a trash airline!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Jacksonville
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"unacceptable and unethical"

(United States)

Trip Verified | My daughter (who just turned 17) flew United to Indianapolis. The flight from Helena left late and I contacted customer service to see if she would make her connecting flight. The representative told me that she would not and there wasn’t another flight to Indianapolis until the following day. As she is too young to get a hotel, I managed to secure a flight to Chicago and the representative informed me to have her go to the gate for a boarding pass. When she arrived at the gate, the gate agent laughed in her face and told her to sit down. Two times the gate agent asked her last name and escorted her to the gate to then inform her that the seat was not hers after all. She started crying because she was worried she wouldn’t get home and have to sleep in the airport. They then booked her on a later flight (after my husband had left to go to pick her up since it’s a 3 hour drive) the flight ended up leaving 4 hours late because of fuel supply issues and she didn’t get to Chicago until 3 AM. To have a minor treated in such a way is utterly unacceptable. I know that things happen but to have a gate agent laugh at her face while she was crying and then give away seats that has been assigned to someone else her is unacceptable and unethical. She’s a minor. Never again, United, and I have a credit card that I will be canceling
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHelena to Indianapolisvia Denver
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"I felt compelled to compliment everyone"

(United States)

Trip Verified | First time I felt compelled to compliment everyone at United. The check in was swift and the lady that checked us in even changed seats so that we had no one in front or in back. At first I thought they might be accommodating us because we had a 1 year old and 5 year old and having the extra room really kept the crying and kicking the seat to minimum not just for our benefit but all surrounding customers. Not only a kind move but savvy for other passengers. The pilot let our 5 year old see the cockpit which he has been talking about for the last 24 hours. Attendants were very accommodating and kind. Despite any delays the pilots always mange to catch up time with minimal turbulence, (always thought it was cool pilots know when they are approaching choppy weather). The ability for these workers to remain positive and professional amongst continuous cranky passengers amazed me and thought they deserved the credit. Thank you!
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePuerto Vallarta to Columbus via Chicago
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Every time I fly United my flights are delayed"

(United States)

Not Verified | Every time I fly United my flights are delayed. Today, both of my flights were delayed. I have never had this issue with other airlines. I travel a decent amount, at least a couple times a year and probably 10 times in the past year.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAlbany to Newark via West Palm
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"flight attendants are rude"

(United States)

Not Verified | United flight attendants are rude. I was using the bathroom and as I opened the door the flight attendants were serving snacks from the cart. One flight attendant asked me what seat number I was, told her I was economy and she slammed the door on me until after they had passed. I was incredibly mad. If I was in business class would she have been nicer? United is the worst airline and I will never use them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKansas City to Houston
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"They were respectful and kind"

(United States)

Trip Verified | Flight attendant Regina went all out for me on flight UA 396 and helped me move seats and brought me water! The attendant at the desk who’s name I forgot help me rebook the flight I missed after running to the gate. I was freaking out because I have asthma. They were respectful and kind even though I was a mess. This is why I fly united! They stick to the standards that United enforces even when customers like myself can be a bit tough.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHonolulu to San Francisco
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"United couldn’t give me another flight"

(United States)

Not Verified | Flight was delayed by an hour first. Then it flew for 4+hrs towards destination. Then we heard the announcement that flight is being taken back to origin. We saw 3 passengers were not complying with the rules and police came to escort them out as soon as we landed back at origin. Then after few mins of chaos, flight was cancelled! People were missing any important work or whatever, they didn't care. I had to reach the destination within the next 40 hrs but United couldn’t give me another flight. They booked me another flight with Air India with an extra cost of $1500 to me! I vowed to myself I will never fly with them again at any cost.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to New Delhi
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no