United Airlines

Not Verified | Employees are rude, security process is a complete disaster. I was 2 hours early for my flight and barely made the flight. A week ago I flew the same airline and my flight sat on the at the gate for 40 minutes boarded and then when landed at the destination took another 30 minutes to get to a terminal. Seems like they are biting off to much to chew.

✅ Trip Verified | This is the last leg of trip home from Hawaii vacation with hubby. Flight UA 2361 LAX-IAH on Wednesday 02/16/22 was using N14115, a 26 years old B752. Boarding was done by zone and during boarding there was announcement that backpacks and smaller items need to be put under the seat in front, since this is a full flight and need to fit all carryon bags first in the overhead bins before putting smaller items there. The announcement was repeated several more times but still there were people who had to stow their carryon away from their seats since the space was limited. The overhead bins are the older version that is smaller than most newer planes and can only accommodate smaller sized carryon. Throughout the flight the FA also announced repeatedly about the Federal mask mandate and passengers need to wear masks that fully covered mouth and nose at all times including when talking to FAs to give drink order. Looks like there are routes where this is considered something that need to be addressed repeatedly throughout the flight to the passengers to make them comply. We didn't have the same announcements in our flights to Hawaii and between HNL and LAX. Perhaps this is a reason why the FAs working this flight seems to be a little tense and not as friendly as in the other UA flights we took in the last few days. Sanitizing wipes were distributed during boarding and we used it to clean the screen, seats, armrests and tray tables. This B752 have older IFE system but already have the touch screen with video on demand that is still good for this short 2:45 hours flight. The screen is showing its age and not as bright as it was supposed to be. The single jack for headphones is in the armrest. There was also power port underneath the seat, two for each rows of three seats. The flight was quite uneventful. We left around 5-10 minutes behind schedule but we arrived 25 minutes early.

✅ Trip Verified | This is the first leg of trip back home from Hawaii on Tuesday 02/15/22. Flight UA 534 used N2142U, a 4 years old 777-300ER. The boarding gate D-1 that was used at HNL can barely accommodate all passengers of this full flight, and the room was packed with many people have to stand since all chairs were occupied. Boarding was done quite orderly by groups. Hand sanitizer wipes were given at the gate. All FAs are on the older side but they were all very nice, cheerful and chatty with the passengers. During the departure announcement they mentioned that all cabin crew are Honolulu based. That's why they were all very cheerful and helpful with positive attitude! This is a redeye flight but the FAs still did two drink runs and an hour before we land a FA even go around offering cups of water and orange juice for passengers who were already awake. The cheerful and hard working FA on this flight who wants to take good care of the passengers really makes the difference to the trip, and this is a nice closure to our Hawaii vacation.

✅ Trip Verified | This morning it looked as if we would be sleeping over in Chicago due to the snowstorm and cancelled flights. However, thanks to Rafael Otero, 5/2026 at the United Airlines counter in Mexico, we all made it home safely. Rather than simply helping the two clients who stepped up to his both, he helped our entire group. When we tried to give him a tip, he wouldn’t accept it. He was so nice! And after helping all the folks in our group, he helped me change my seat. I’m so happy to be home. Thank you so much Rafael Otero! We appreciate you!

✅ Trip Verified | This is a second leg of trip to Hawaii with hubby on February 10th, 2022, flight UA 300 SFO-HNL. The airplane is a 777-300ER (N2341U) which is only 4 years old. Boarding was chaotic. Apparently United was able to help to verify the Hawaiian requirements of vaccination online through their call center and everyone in the boarding area was trying to get it done last minute. We were lucky we were helped by agents at the United Club that we visit and get it done way before we went to the boarding gate. Once your vaccination requirements are verified, United give you a wristband and with that wristband when you arrive in Hawaii you can skip the Hawaiian vaccination verification process and go directly to baggage claim. The chaos made us late by around half an hour; but we got to Honolulu around 10 minutes early. The FAs are mostly older folks; but they were all very nice and cheerful. When we got on board we were given sanitizing wipes that we can use to clean the seat, screen and tray tables. Drink cart made its way around 1 hour after take off. We purchased the United burger from the snack cart; it was really good and tasty. Drink cart made a second round around 2 hours later; the crew were doing a good job of keeping us all hydrated throughout the trip. The crew is more cheerful than the flight from IAH to SFO; perhaps because they're going to Hawaii as well? This is a nice relaxing flight to start our vacation supported by the FA's good service and cheerful disposition.

✅ Trip Verified | This is the first leg of a Hawaiian vacation trip with hubby on Thursday 02/10/22. Check-in was done online a day prior, and we were asked to provide proof of vaccination as required at the final destination (HNL). It's great that UA provided the feature online so there is clarity on the requirement to fly to the destination. Bag tagging was quick and easy, and we used TSA Pre that saves time to go through security, and had time to relax at United Lounge. Flight UA1555 IAH-SFO was using a B789 (N19986) that is only 1.5 years old. The seats have enough legroom for us to put our backpacks under the seats in front of us and doesn't feel cramped at all. The seat pan slides forward slightly when the seat was reclined. All amenities works very well, touch screen quite responsive, and we were able to connect our wireless transmitters to the entertainment system to use our bluetooth headphones. Noticed that the FA no longer offers headphones and only provide them based on request. The flight left on time and arrived 30 minutes ahead of time. Drink service was average followed by the snack for purchase cart, but the FA have to be reminded that we pre-ordered snack boxes before we can get them. Looks like preorder was not a norm here. FAs are nice but not as friendly and just going through their expected pace throughout the flight. All in all, just a regular flight, nothing to write home about.

✅ Trip Verified | My family and I flew from SC to Denver in February 2022. Within the first 10 minutes of boarding the fist plane, all the power on the plane went out. This lasted 10 minutes before we were informed that they were "rebooting" the plane's electrical system. Once fixed, we sat on the tarmac for another 20 minutes because they had to change out the sewer water. So flight was delayed 45 minutes before taking off. On our return flight from Denver to SC, we were supposed to connect in Houston. Our flight from Denver did not take off until 40 minutes after our original departure time. When asked why the delay, we were told there were no specific issues, but they were just waiting on a few late passengers to board! I understand waiting a few minutes for late passengers, but waiting 30 minutes after our scheduled departure time is unacceptable. Once we arrived in Houston, we sat on the tarmac for 25 minutes before we could park at the gate, so more than half of the passengers on this flight missed our next flights. My wife, my 3 kids, and I went to the United Airlines desk to ask for help and there were 4 United attendants working at this desk. I explained that we missed our connecting flight and I asked for assistance to find another option. They rudely told me they can't assist me and told me to call a 1-800 number to speak to someone. I called the 1-800 number and was told that United rebooked our flights for a day later and had us going to Chicago, without my input or consent. I asked for help to explore other flight options to SC and the person told me "sir, you are not listening to what I am saying". This person was incredibly rude and was extremely unhelpful. I rebooked our flight myself without any help or support from United. We had to spend the night in Houston and fly to Charlotte the next afternoon. The plane from Houston to Charlotte did not have running water in the bathroom and the air conditioning went out once we took off. This flight was 19 minutes delayed, no water to wash hands in restroom, and we flew for 2.5 hours without air conditioning. After landing in Charlotte, we then had to rent a car (with no support from United) at my expense to get home. Flying with United has been an absolute terrible experience and my family & I will never consider flying with United again.

✅ Trip Verified | The attached boarding passes were supposed to be our flight back home. The flight was cancelled due to plane mechanical issues and the soonest they could re-book was two days later with a 15 hour day of flying from Key West, Newark, Denver, to Tucson. At the time of cancelation they said normally they provide a room however in Key West they could not and provided me a link to discounted rooms to book. The cheapest hotel I could book was $581.18. I submitted receipts for reimbursement only to find out that they have a $200 cap on reimbursements for hotels per person. They also provided $10 meal vouchers for each meal. Near the hotel was nothing you could feed yourself for anything close to $10. This didn't even put a dent in the expenses of staying two additional days. I can understand weather delays are out of their control but plane issues should have better coverage.

✅ Trip Verified | This is my first time flying with United Airlines. It was a horrible experience, missing my connected flight then the next day leaving the airport 30 mins past the time we we’re supposed to leave.

✅ Trip Verified | We will never fly with United again, as we had the worst booking experience ever. We regularly booked and paid the tickets on their website. At the United counter at the airport, we have discovered that the tickets "had no value", as if we did not paid them, even if we had. We tried to call the customer service. All lines were busy and we waited for hours. Eventually, somebody responded, but they were speaking poor English, they did not understand our problem, and they were unable to help us. Overall, it was a shame. We lost our tickets and money. We had to book another flight with them (sadly they were the only company offering a flight that day), and the flying experience was also terrible. Very old and uncomfortable seats, no food, constant advertisement for their products (worse than a low-cost company). You could not even choose when to watch a movie, but you needed to wait for it to start. Overall, this was a nightmare and eventually we just wanted to get rid of them. I would never recommend anybody to fly with them.