United Airlines

✅ Trip Verified | After a long day of work and then having to travel it really sucks when you go through the hassle of airport travel and get to your gate just to have delays. On a clear day we were delayed an hour when they told us the plane was already at the airport and wasn't a late flight in. We finally leave and land and the guy beside me on the 1st flight missed his 2nd flight but I was still ok. I stop and get some food and go to my gate, we load on time and everyone is on the plane and then there comes an announcement that we are waiting on the pilots. I'm like really, the whole crew is here and we are waiting on the pilots. Now we are still sitting here on the plane even later than the already late time for this flight. 23 minutes past the takeoff time that was already an hour late from the original flight time.

✅ Trip Verified | Airline deceives it’s customers regarding accurate delays when it is know prior to arrival that connecting plane is not even in the air. Either that, or their communication is inferior, which is a distinct possibility. Very inconsiderate. I wouldn’t fly with them again unless there were no alternatives.

✅ Trip Verified | Old broken down plane has broken toilets and it takes someone two hours to figure out it's not working. Flight has been delayed for hours at this point, missed my car pick up time by half a day. Hopefully this airline gets bought out by another company that actually knows how to operate a company like Delta or anyone for that matter. What a poorly run airline. I say the worst experience every time but somehow they always seem to make it worse than previously.

Not Verified | Currently sitting around for a 5 hour delay for broken landing gear. This is the third consecutive flight that United has delayed me because something was broken or needed maintenance. Very disappointing and inconvenient. Will be flying other airlines from now on.

✅ Trip Verified | A complete Waste of money. Unless you have a Free upgrade, fly coach or better yet, another carrier. Aircraft is old. Seats are way past replacement. Room is sparse. Food is like Delta economy. Service is friendly, but not passionate. Seats are 20+ years old. No IFE Screen, No USB port. My advice is to save your money and never fly United First.

✅ Trip Verified | Absolutely horrible communications. Flight cancelled, no notice. Once flights were cancelled, United lied to us about booking us rooms for 4 adult men. One room. Two full sized beds. Not acceptable for what a billion dollar airline should be able to do for their customers. Never again. Strongly discourage anyone to use United in the future until they get their act together. Very disappointing experience.

"Fly United, and experience the longest day of your life, guaranteed" Would be a fitting slogan for UA. A six hour trip turning into a 36 hour adventure, and counting. Got up with my 11 year old daughter at 3:30am on day one, to catch first leg of our trip from Providence to Montrose. The 6:15 am flight was delayed indefinitely due to "they have to send over a tool before plane can be boarded". We never received details on this tool, where was it, when was it's ETA. After 3 ours of fruitless waiting at the gate, it's dawning on us that this flight is cancelled, although officially dubbed "delayed indefinitely". They rerouted us to another flight out of Boston, an hour drive away, for a connection fight out of Denver instead of the original Chicago, and arrival at Montrose at 8pm. Leaving us enough time to catch the last shuttle out of the Montrose airport to Telluride, our final destination. We booked the nonrefundable shuttle, hoping the time things will go smoothly. And if course, the Boston to Denver flight was delayed for two hours, barely missing our connection flight out of Denver which, surprisingly, was only delayed by 30 minutes in blizzard conditions and recording setting low temperature. It was 10pm and after waiting in line for an hour for hotel voucher. The 40 minutes that Quality Inn clerk told us would take hotel shuttle bus to get to us actually took 90 min, causing over twenty people who also missed their UA connection flights to brave the wind and snow outside on the curb for over an hour. Not complaining against the UA staff, especially the ones directly interfacing with the customers. They are all kind, gracious folks showing their frustrated and tired customers with extreme patience and gratitude. Not even sure if it's Management's fault, or anyone's fault. But this ordeal did remind me of the flying experiences from back in the 2008 financial crisis days - chaos, frustration from everyone, and no one was taking responsibility. Hopefully not a ominous sign for the things to come.

✅ Trip Verified | Terrible service. Every time I fly United they are hours late. Happened in December 2021 with flight delayed over 4 hours and again in February 2022 with delay to Richmond over 4 hours. They do nothing to resolve or apologize for inconveniencing customer or extra expenses incurred by being late. Then try to get a customer service representative on the line. This is an exercise in futility. Currently on hold over 60 minutes to try to get assistance getting home. I'm done flying United.

✅ Trip Verified | I was very concerned about missing my connecting flight in O'Hare to Pittsburgh. Page the flight attendant came over to me 4 times to let me know when we would be arriving, what gate we would arrive at, which gate my connecting flight was out of, and whether it was on time. She completely reassured me, and should be in charge of operations. Thank you, Page, and United.

✅ Trip Verified | Worst service and customer experience ever. We were not offered options like most passengers and were treated as though we did not belong in first class. We always fly first class but this was the first time with United Airlines. Do better and train your staff to treat everyone as human beings. We were served last and often we had no options in the menu by the time they got to us although we sat in the first cabin.