United Airlines

✅ Trip Verified | First time to fly United after long divorce (I decided not to fly United again back in 2015) any way I though to give it another try 2022. Flight was supposed to leave São Paulo 9:00 pm, 2 hours before the flight, received email with notification of 2 extra hours of delay, no problem, continue to enjoy the huge São Paulo airport, at 10 pm received another notification of 2nd delay, new time, mid night. After several delays, the flight was canceled completely, Very stupid feeling when you are in foreign country, waiting over 12 hours, no food, no rest, no nothing. The only thing they were able to do was transfer me to another airline, end of my story? I sent several email to customer service department and if I talked to my dog that many times, my dog would talk back to me, but United closed their customers service complaining department and no more anything, not even apology. Never fly United again for sure this time.

Not Verified | I am beyond disgusted with this airline. I suggest people go to another airline. It would be better to pay more than to fly with this no compassion, unorganized and incompetent airline. Canceled our flight and our option was to wait at an airport for 10 hours, transfer to Georgia which is an almost 2 hour flight, wait at that airport for 4 hours then finally get a flight back home. They screw up and they won't even refund so we can just rent a car and drive the 6 hours home. They could care less that we're stranded here and that our 3 kids are home and we had to work hard to find accommodation for our children. I have never seen such horrible customer service. They accommodated by moving us to Delta however when I found a flight that would get us home sooner, I was told she couldn't move our delta flight. Dishonest and disgusting company. If I could rate them a negative 100 I would!

Not Verified | When I purchased my ticket, Monday, April 18, 2022 there was nothing on the itinerary about a layover/delay of any sort. However, on Thursday, April 28, 2022 and Saturday 30, 2022, there was a layover in Chicago. Normally I'm pretty patient but this was a bit outrageous. My original departure time from Chicago was 5:53. It is now 8:53 and we're still here. I explained to one of the attendants what was going on and his response was United do not make non stop flights. Had I known I would've never purchased this ticket!

Not Verified | Planned a trip with 3 other couples from Florida to San Francisco for a long weekend. We all booked the same United flight arriving at 11am and carpooling from there to our hotel. Email came out that the outgoing flight had changed now arriving at 3:44pm not 11:00am. Text messages start flying everyone is changing their outgoing flight on a different airline that can get us there in the morning. I follow suit and then go to cancel my United flight. Called Priceline, they said call United. Called United they said call Priceline. United gave me a $60 credit, which i will never use with United, in place of two seats on my outbound flight. My friends? all of them, no problem, full refund and some even saying the they saved $200! Why the double standard? Some canceled before my first call and another canceled after my first call which according to my customer service rep was completely understandable in her opinion. I understand things happen and it's not an easy time for the airline industry. I understand that changes may occur but don't screw it to me as a result. This was not my fault!

✅ Trip Verified | My experience this far with United Airlines is awful, not only they have my first flight delayed because they were understaffed and forced us to miss out connecting flight, then they tried to lie about it calling it weather related but the pilot admitted over the intercoms that it was a maintenance issue and once another passenger helped out telling a supervisor what happens while we were in Chicago connection I made them put us on another airline to get to our destination. We stilled missed almost our entire first day because United could not get us there until almost 9 hours later. They were supposed to give our bags to American Airlines but instead sent out bags on another United flight to Texas where they apparently still sit and nobody from United has helped us but just try to blame other airlines now. Now we are in Cabo with nothing, traveling with my fiancé, my 4 year old daughter, and 10 month old son with nothing, shops have nothing for children and we are not near any shopping. We are at a loss right and miserable on our first vacation together and first in many years. We no diapers clothes other than what was on us from NY cold weather. If we do get out luggage it sounds like it won’t be until we are leaving or not at all. If united has any care for customer service or satisfaction they will own up to this and compensate us for this trip which was already a financial stretch for us. We need help!

✅ Trip Verified | I am very pleased with the professional service and help I was able to get from one of the United Airlines employee named Raymond. He is one of a kind that really put United Airlines service top notch when it comes to helping travellers like me, by weighing our luggage on to the scale to save us time so we can get to our boarding place on time; which he didn't have to. Kudos to this guy.

✅ Trip Verified | Poor service. Poor rebooking. Not accommodating. Got on a flight to a Florida destination for a long weekend. After a delay due to United airlines at our layover, we decided to cancel our entire anniversary trip. They couldn’t get us to our final destination until days later which ruined our long weekend. There is no point going to the destination for less than half the time. We purchased a return flight out of our own budget and canceled the trip. United staff, customer service in-person, customer phone service and their online help was less than satisfactory. We hate United and this is the 3rd trip they have ruined. No weather, no other issues. No legitimate excuses. No sorry. They just suck and are inconsistent. They take your money and don’t deliver the results. I will avoid all United flights in the future and recommend that to others.

Not Verified | This airline is horrible. We had a trip this morning to fly to Orlando and it was cancelled so we figured that maybe they’ll comp us an extra day to fly back (since they shortened our trip by a day). We called from 6am to 5pm to try and figure out what we could do because we had to be in Florida for four nights. They would not help us at all, & kept telling us it’s not their problem. I will not be flying with them anymore.

Not Verified | They told everyone they could only bring one bag on the plane because it was full and there wouldn’t be enough room but then let people on with 3+ bags. When we boarded they said we had to check our one bag because they no longer had room. Once we got on the plane there were tons of empty upper compartments to hold bags. They were not nice at all and it was ridiculous. If you have rules than you should actually follow them so the people who bring just one bag can actually use their space!

Not Verified | Minneapolis to Houston. So, please keep in mind, that United only has an 80% on-time rating, which means 1/5 of all flights are either cancelled or delayed - they need to be downgraded to a “Budget” airline and forced to reduce flight fares by 20%, seems fair to me, if you cancel or are late 20% of the time, then why should we pay premium prices? Who gets fired for this? I say get rid of everyone at a manager level and above and start over, at this point they have everything to gain and nothing to lose