United Airlines

✅ Trip Verified | Absolutely horrible service! I am a mileage plus member and none of that matters. I was at the airport for 6 hours to be told last minute we are cancelled. The staff left their post and had no answers then one lady comes over and says scan a QR code. After 2 hours of waiting for a call to rebook and an hour of speaking to people in the Philippines I was told their is nothing they could do for me. Basically your stuck here another 2 days. Even when i explained my job situation, Nobody cared they told me too bad nothing they could do. not even a refund! I'm so disgusted with this customer service and the way these employees handle themselves that i will be cutting my card and not using this service anymore, think twice before booking, They are turning into a spirit airlines. Low budget travel!

Not Verified | Every time I fly United something goes wrong, delay or canceled, and it is never one change so far, this flight has been delayed twice the undelayed half way. Seriously back and forth and back and forth, wasting my time and my day could have had another 2 hours at home with my family.

✅ Trip Verified | This is the 3rd time back to back that United Airlines cancelled my flights within 6 months. Today from Arizona to NJ with a stop over in Houston. Was told the flight was delayed for an hour. Then 10 plus hours due to weather which I understand. My hand luggage was checked in at the skyline entrance in Phoenix. I asked for my bag and was told to go figure it out myself that the customer services can't help with that. Told them i need my toiletries as am on my period. The lady could care less. Last year November too from Dallas to NJ my flight was delayed from 2pm to 9 pm. I managed to reschedule to 4pm and was charged extra. Yet the 4.15pm flight was delayed till 5.30 after I paid extra fees. I stopped flying united for international flight in 2017 and only fly local with them. My problem is not with the cancelled flight but the bad customer service. The international air hostesses always act like they are doing you a favor by flying united. Never ever again. This is the last straw. Have learnt my lesson.

✅ Trip Verified | 1 week before our flight to Greece (to get married/honeymoon) we were sent an email saying our final short flight home (of 3 total connections) would now have a 6 hour layover instead of 2 hours. When we arrived, that lay over was extended for 2 hours. Then another 1.5 hours. Shortly before midnight they cancelled the flight. Now stranded in DC they gave us no transportation, no hotel voucher, and no sympathy. As I write this review we are in the airport scrambling to find someone to watch our 5 year old son. Our dogs can hopefully be fed by a neighbor. We both had to cancel work for the day. We’ve slept maybe 4 hours in the last 48 as we’re on standby to hopefully get home at some point. Our bags are in NY for some reason. Not a single employee seems to care, or made it at all easy to coordinate a way home. Whoever reads this, do yourselves a favor and spend any amount of money it takes to avoid using this horrible company. If they are your only option, cancel your trip

✅ Trip Verified | Worst customer service. I lost my connecting flight due to the delay. They didn't even help me with an earlier flight. I had to miss an important class because of them.

Not Verified | Cancelled flight to Auckland 2 months before travel. Called to find alternatives. Dates Required to stay same as trip has been pre planned. Alternative offered for outbound flight no problem. No same class alternative for return. I inquired about any seat available in any class as trip is family reunion after covid and specific dates are needed. It was suggested that I was only interested in upgrade as I “was asking to change flight”. What? I don’t want to change anything, I want the flight you sold me but cancelled. I need to travel on this specific date. You have cancelled my flight, if you can get me on a plane you should. Don’t fly United.

✅ Trip Verified | First flight was delayed over an hour, made me miss my connecting flight. There was another direct flight to my destination taking off shortly which would have gotten me home but there were only first class seats available. I was told I could pay over $1,000 to upgrade and get on the flight or take the one they scheduled for me later. The one scheduled later was from Milwaukee to Washington DC then Portland, Oregon, nearly a 9 hour round trip compared to the 4 hour direct flight. No compensation offered of any kind.

Not Verified | Flight is cancelled at 11.30 at night. No problem, bad weather, I get that. Nobody is working the customer service desk, there's two people in the terminal, three outside and a couple of hundred fliers. United offers zero in the way of rebooking, nothing in the way of a hotel, nothing in the way of any form of customer service. So, now my wife and I are forced to sleep on the terminal floor after rebooking a flight on a different airline without United doing anything.

Not Verified | We booked our tickets using our United explorer card on United flight which entitles one suitcase free for you and your companion. On the day of travel United flight UA120 to Barcelona was cancelled. I was on hold for more than one hour on the customer service phone line but no one picked up my call. We were rebooked by United on a Lufthansa flight for the same night, departure to Barcelona via Munich without our consent. We had to pay $75 for our baggage to Lufthansa whereas United was supposed to take care of baggage fee charges. Instead of our direct flight from Newark to Barcelona on United Airlines we were put on a connecting Lufthansa flight to Barcelona via Munich. Too much unnecessary harassment by United. We hope United Airlines will take serious and necessary steps to streamline their customer services.

✅ Trip Verified | United Airlines claimed that the plane was prepared but on the other side of the terminal, but was delayed because they couldn’t tow it across the airport. The boarding was so chaotic it delayed the passengers taking their seats. I had been on 3 flights prior to this one and my regulation carryon bag did not fit in the locker so it had to be checked. To make matters worse, despite the fact that I paid extra for a premium economy seat, the person next to me needed a much larger space in which to be comfortable and not infringe on the seat that I purchased. What a mess this airline is! Not recommended when flying to Ireland!