United Airlines

✅ Trip Verified | Newark to Tel Aviv. The worst experience of my lifetime! I was supposed to fly on 12/25/18 for a very short trip for a family reunion and my daughter's celebrations. My flight was cancelled when I arrived to airport (less than 3 hours before the flight) and the cancellation text message came from Expedia, not United! United did not even bother to let me know in advance so that I would not go to the airport for nothing! I hold the driver who brought us to the airport for a while to figure out what happened. At the entrance I was told by a United rep that the flight is still on, just the aircraft was replaced so I have to check-in again (I did online check-in the day before). So I let the driver go and was waiting in the line until I reached the check-in desk where I was told that the flight is cancelled and there are no seats on the replacement flight. Nobody apologized. None of the agents looked a tiny bit sorry about what happened and nobody rushed to help resolve the situation. It felt like a 3rd hand company in a developing country, not the biggest American airline. After lots of efforts I got a replacement flight a day after and with a several hours stop in Europe. I was not offered any compensation for the damage they caused to us as all our Israeli plans had to change. After spending quite a bit of time trying to find a way to submit a complaint I finally did it and received an automated message offering $200 e-ticket or bonus miles. I do not need any of them as I will do my best to never fly United again! What a horrible Christmas experience.

✅ Trip Verified | Newark to Los Angeles. Terrible experience, delayed over 5 hours! Not updating us what is happening! United service people were terrible and very rude. I will never fly with them again. Did not give food vouchers for evening flight. Just can’t believe this.

✅ Trip Verified | Newark to Mumbai. United airlines had the worst customer service on the ground. I flew on Christmas. But even accounting for the holiday rush, their services were just unbelievably bad! To begin with, they had a common check-in for ALL flights. To add to the chaos, everybody was supposed to check-in at the kiosk and there was absolutely nobody to help in case somebody got stuck. At one point 5 out of 6 kiosks were unable to complete the check-in, stranding people behind. There was a separate queue for travel assistance, which had about 20-30 people waiting and only 1 counter was available for assistance. It took us about 1 hour 45 min to complete the check in and reach the security. On another note, I was traveling with my boyfriend and we wanted our seats together. We had selected the seats immediately after booking our tickets. The seats got reshuffled three times due to "a change in the plane" and "the system" reshuffled the seats such that our seats got separated. United surely needs to fix their "system" that is unable to do a simple one-to-one mapping and is somehow adding a random factor on its own. I hope United fixes these issues soon.

Not Verified | We paid $350 for my 12 year old to fly from Houston to Amsterdam with their unaccompanied minor program. The united attendant did not pay attention while they were in the baggAGe area and my son picked up an identical suitcase. I spent hours on our vacation trying to get the suitcase back to the true owners. They even had all their Christmas presents in there. Could never find anyone at United to escalate to. Had to buy overpriced clothes for my son. United is worthless. If they weren’t watching the baggage pick up - what else were they not watching.

Not Verified | Los Angeles to Kona. First since we booked through Air Canada and rerouted to United they refused us access in the lounge at the airport. There were six other first class guests who had the same issue as us on the flight. The 737 was old and did not have TVs, it was suggested we could download the United app since it would allow us access to Internet. Problem was it would not be accessible for about two hours of the trip. We were told United was removing all unnecessary weight from planes to allow for more seating and storage. Since just about everyone now days travels with a mobile device it was not something they felt clients needed. First of all we do not pay all that extra to fly in a stripped Dow situation. It is bad enough they have reduced the number of washrooms and the one at the front is in constant us from people in economy. The aisles are filled with people and the staff precariously avoiding them will trying to serve. What is the benefit now, wider seats, a $12.00 meal and a few glasses of inexpensive wine. Even your luggage which has a priority comes out at with everyone else's. Get your act together or change the statis to Elite Economy.

✅ Trip Verified | Honolulu to San Francisco. There were two staff members. First one was most rude and you could feel the anxiety in the air, she made us wait with my nieces’ belongings to “organize” it so it that we could carry it down the loading aisle, she continued to bombard my sister about the ticket for my niece when she is a lap child, stupidity. When we boarded the plane a stewardess had no idea what she was doing. I was flying with my sister and her 20 month old child and there was tons of seats available and our tickets had us separated but apparently it is too much of an inconvenience to let me sit with them from row 43 to row 37 - initially she said it was fine and then changed her mind and made me move all my belongings and sit in my initial seat and now my sister is alone without aid, (despite her being a strong mom that I know could handle the situation but anybody with children will always appreciate the extra hand). Anyways she was indifferent and unaccomodating to the situation and used whatever power she thought she had to control the situation. Unfortunately, these two employees made your business look bad today and your company has to suffer due to their inadequacies and pure ridiculousness.

Not Verified | Tokyo to Denver. I’ve flown both trans-Atlantic and trans-pacific flights so long haul is nothing new to me. On this flight, I’d like to address the food service that United has. Airline food is a means to an end. You’re trapped in a metal tube and you eventually get hungry, so the food service is there to help pass the time. I have to say that this is one of the worst meals I’ve had while flying. The chicken was horribly dry and had some sort of paste covering it that made it inedible. The rice was also dry and crunchy. My seat mates made the same comment and eventually just covered the food back up. On other long haul flights I’ve had some sort of snack service about half way between the 2 meals but not on United. If you’re on one of United’s long haul flights, be sure to bring snacks on board!

✅ Trip Verified | New Orleans to Washington. Every flight I have flown with United in the past year has been delayed. They are terrible in informing passengers and are always vague with their information. Consistently the worst airline experience.

Not Verified | Will never fly with United again, and would give 0/10 if I could. We were all boarded onto the flight, made to wait, only to deplane and be given 30 minute delay after 30 minute delay. After 2.5 hours of this, the plane was ultimately delayed by 9 hours. The flight attendant was unfriendly to the irritated passengers and did little to help reschedule flights. Also no food vouchers were given. Worst experience with an airline I've ever had.

Not Verified | Gillette to Denver via Charlotte. Unbelievable, my wife and I bought our tickets 6 months ago and we were obviously placed in middle seats on different sides of the plane on purpose. We got to the gate early and we were informed we were not allowed to sit together with our fare, our 500 dollar fare. This used to never be an issue to move seats so family can sit together. This airline is budget trash now and we will never fly United again.