United Airlines

✅ Trip Verified | Early evening departure from Narita on Dreamliner (B787-800). Upgraded 2 days before to Economy plus seats. Boarding was efficient, and we departed on time. Economy plus seats gave additional legroom, and this was much appreciated. The 3-3-3 configuration is a little cramped width-wise, you just have to hope that your fellow passengers are on the petite size. Seats were equipped with headrests, but no foot-rests. Blankets and pillow provided, and earphones. IFE was pretty good - sharp, touch screen, reasonable selection of movies and TV shows and even an eclectic relaxation channel. Downside was audio - no selectable tracks, just a series of themed audio tracks which meant you just have to leave it on and wait for songs to appear. Food choices ranged from tolerable to OK, basically it's calories to sustain you. Crew ranged from relatively indifferent to briskly efficient. The Dreamliner made it a little more tolerable, with reduced noise levels even in economy. The biggest downside was that despite the adequate legroom, I found it really hard to get comfortable in the chairs - I can't explain it. Perhaps a combination of thin padding and/or compressed width? At the end, it was a flight to be endured rather than enjoyed, but perhaps that is a good outcome for a United flight.

✅ Trip Verified | My flight from Vegas was delayed due to the weather conditions in Denver according to the pilot. Okay I was fine with that because If the weather is bad for arriving planes then it would be bad for departing planes as well I thought logically. Was delayed an hour because I got to Denver at 9:44am instead of 8:52am but when I got here my connecting flight had left. Leaving me to wait in the airport until 5:20pm and getting home at 12am. I am very upset because I wanted to change my flight to leave on the 27th but couldn’t and now I’m stuck not to mention the reason for the delay was incorrect so that United has no liability because it was not due to medical reason. You have my money and now satisfaction isn’t important unless I pay more. Never will I chose United again better off flying with Spirit at least you can expect certain service for the price.

✅ Trip Verified | San Francisco to Buffalo via Chicago. First- I was charged $30 and forced to check a carry on. You can only bring a small bag that fits under your seat- backpack type size. People that were boarding with say a purse and a shoulder bag were spoken to rudely about it and forced to put purse inside bag in front of a camera? Ticket taker said to next guy who had one small bag “I see you read the memo.” And they laughed. So demeaning and unnecessary. This was boarding in San Francisco 35 minutes late btw. People were going to miss connecting flights - but the women with a purse that clearly would fit in her other bag were the important issue. I get to Chicago, find my gate- Grateful I only have 40 minutes to sit. About 15 minutes before scheduled boarding the attendant informs us there is a 2 hour delay due to the fact that the plane is not functioning or something like that. Not sure he could have shown less interest. I know - don’t shoot the messenger- but this was 7:15 am, I’m sure everyone had been traveling as I had, and now needed to find some awful airport food to get through the new timeline. We all carefully choose flights to minimize this wasted time. I don’t think people really care until they are affected. The flight from SFO was full. United will continue to do this.

Not Verified | I made a horrible rookie mistake. Thinking that a Boeing 787 would have the appropriate number if business class seats vs economy. Bad move on my part. Back of the bus with plenty of seats. Business class has only 36 total. My $2000 refundable one way ticket with a Global upgrade and 100K status for 16 years with 2.7 million miles flown doesn't even get me close to the top of the upgrade list. Hugely disappointing and United status continues to fade in value as has been happening since the Continental merger. Once I hit my 3 million miles lifetime for 100K status lifetime I'll be switching to Delta.

✅ Trip Verified | Punta Cana to Chicago. This return was so much better compared to our outgoing flight. This time the crew we dealt with were smiling, friendly and attentive. They served a meal which was quite good actually, them came by twice more during this 4.5 hour flight offering cookies and snacks. All in all they acted very professionally and we appreciated that. Its unfortunate that other UAL flight crews behave so differently IME like anything goes. I certainly hope UAL is listening and will realize that the interactions by their personnel overall represents the face of their product to the consumer and will emphasize that their crew make passengers feel valued, welcomed and wanted. Then I think most will be happy to return. But there is much work to be done.

✅ Trip Verified | Orlando to Washington, D.C. Great flight with United, easy check in at MCO and nice staff all around. Plane was an older one, but the seat was comfortable and servcie was good.

Not Verified | Purchased business tickets for my wife for 1/21 and myself to travel on 1/19 from Richmond to Paris. The first United Airlines flight from Richmond to Dulles was 2 hours late thus I missed my Paris flight. My wife’s flight was 1.5 hours late and she missed hers. The United gate agents in Richmond, with the exception of 1, were untrained, ineffective and mostly ignorant. My wife’s agent forgot to switch her luggage when she was rerouted through Germany. At age 67 , I have travelled on business and pleasure most of my life, but these 2 experiences rank as the very worst for both of us.

Not Verified | I flew with United Airlines Dec 26 from Toronto to Houston. We encountered weather problems or turbulence by Houston Airport or that was what I assumed. We circled the airport in the fog for 40 minutes with no communication from pilot or staff the entire time to let us know what was going on. Was an unnerving experience. On Jan 16 I again flew with United Airlines from Auckland to San Francisco. Again no communication from pilot or staff regarding the reason for the excessive turbulence. The stewardesses seemed to be very irritable and also the washrooms very dirty. The only thing said by the pilot was thanks for flying United after we landed. Will not recommend this airline for any future trips for anyone

✅ Trip Verified | Montreal to Buffalo via Newark. I had a flight scheduled for 5:45pm on Jan. 21st, and 1 hour before the flight they decided to cancel it. I had work the next day. And of course, nothing was compensated. No hotel stay, no food, because it was weather related. I had to sleep in the terminal. I despise this sort of treatment. I will forever avoid United.

✅ Trip Verified | We flew 1st class from ORD-PUJ in the Dominican Republic. I must say the flight back was good and that will be posted in a different review but this one was appalling. We were in the first row and had a birds eye view of the flight attendant having what I will call a bad hair day. She put her long, stringy hair in bun, let it down and put it up again and so on a few times. That wasn't so bad but at least twice she ran her fingers through her hair and dropped dislodged hairs and goodness only know what else directly onto the cabin floor! I can't believe it but she did. I never saw her wash her hands and yes she served meals too. The breakfast was supposed to be eggs Benedict. Well there was no poached egg, it resembled a scrambled mishmash and the Hollandaise sauce was baked into the egg instead of being a sauce. So in sum the food was poor and the sanitary practices simply failed due to negligence.