United Airlines

Not Verified | Phoenix to Rochester. I travelled for the first time with a new born and a toddler and I was amazed by the help and support of the staff in Rochester MN airport and PHX airport. They were very friendly and supportive even helped us pushing the stroller and carry one of our bags. In terms of seats they were flexible and helped us as a family be comfortable. A family friendly airline.

✅ Trip Verified | I booked this ticket exactly a week ago. The app told me it was a 92% that the plane is on time. So of course I get to Houston just to find out the plane is late due to maintenance. I purposely chose this flight because it landed at 3 and i worked at 5. But now my flight does not arrive in TPA until 4. So now I do not have a ride and the Uber home is 45$. I have already paid 354.82$ with no carry on just so I could get out of the airport quickly. The ladies at the desk in Houston were so rude asking me why I am questioning them and they do not provide ground transportation. I contacted customer service only for her to tell me file the claim and they will get back to me in 7 days. After this I went to the customer service desk located in section C in the Houston airport. The gentleman there was the kindest and reassured me I would get reimbursed for something because it’s a plane issue which means it’s United fault but I cannot handle the situation until I get to Tampa. So now my options are a 45$ Uber or I have no way of getting home. As I walk the hallways I see signs saying United #1 in on time departures and then I get to the website and see there are so many complaints about flight delays and not because of weather. Save your sanity do not fly United. Thanks for nothing United.

✅ Trip Verified | Duluth to Orlando via Chicago. I've just spent 145 minutes on the phone with United. I paid $30 to check my bag on the way down. United flight cancelled and paid another $30 to check it with Delta. Checked in for my flight home this morning and paid $30 to check my bag. Arrange new flight home, baggage fee does not transfer. So in essence, $120 to check one bag. Never again with United! Not sure what is so complex about transferring that payment over to a new flight. Agent kept telling me I'll be getting a refund, that doesn't help me now in getting my bag home.

✅ Trip Verified | Philadelphia to Rapid City via Denver. We took only a carry on, no checked luggage to avoid unnecessary delays at the airport. Upon boarding the aircraft they took our carry-on as they said the overhead compartments were full. Once the aircraft was fully boarded, we were told there is a delay while they service the front strut on the plane. During the flight the WiFi didn't work. We arrived in Denver late and had to run through the airport to catch our next flight to Rapid City. We were to late to board, but they said it doesn't matter as the flight was going to be canceled for bad weather. When the flight was canceled we decided to drive to Rapid City, we requested our carry-on luggage which we should of had with us if but United took it from us. It took United Airlines 3 hours and 15 minutes to get the luggage from the canceled flight to the claim area. The staff was rude and uncaring, they said it can take up to 4 hours. Not 1 United employee apologized in any way for the canceled flight or the delay in retrieving our luggage. We paid $328.80 per ticket and United Airlines gave us a measly $101.94 back as a refund, for a flight they never provided. United Airlines service is terrible and they will rip you off! All appeals just fell on deaf ears.. F- The only thing they got right is we landed safely in Denver Colorado, half way to our destination.

✅ Trip Verified | Montreal to New York. The worst airline ever. Flights departure was at 8pm 25th January. I was surprised with a delay of 2 hours, then they added 2 more hours! I wanted to cancel my flight, I asked at the airport, they said you can cancel and reimburse. I spoke with an agent at flighthub.com and he insured that i will receive the complete amount! After 2 days i called for follow up and united refuse to reimburse me.

Not Verified | New Orleans to Chicago. My flight got cancelled due to weather which wasn’t so bad. Definitely understandable. But where I am annoyed is that they automatically transferred the flight to a flight to Houston. I specifically asked the bag check to not put my bag on that flight seeing as though I decided to stay another night and try a flight the next day - but they went ahead and sent my luggage to Houston anyways. And said they couldn’t send it back, that it would be sent to Chicago. So I’m stranded here with none of my things, I’m pregnant, and this is just flat out unacceptable. I will never fly United again. Also, tried calling someone to talk but was on hold for over 45 minutes so I have to resort to this. And lastly your planes are so uncomfortable, a measly 1hr and 45min plane ride was dreadful. My flight on the way to New Orleans was also delayed 3 hours! How can you operate and treat your customers like this?

✅ Trip Verified | Chicago to Tampa. Weather can be a significant challenge when flying. We arrived early for our 5.50 pm flight out of O'Hare to Tampa, and saw a 2.25 pm flight traveling the same route. We checked with a desk agent as to whether getting on that flight might be an option, and she kindly did a quick check to see if there were any seats. She told us we might have a good chance to get on but we needed to hurry to the gate where the flight was scheduled to load. It was quite a hike but we made it to the 2.25 pm flight gate. The first staff member we met seemed confused about our request, but we had received an email from United indicating that fees were not being charged to change flights due to weather so he eventually put us on Stand-By. While he was working on the Stand-By tickets, we struck up a conversation with the supervisor of the desk - and that's what impressed us. She was very cordial and gracious. She kindly asked us to give her a few minutes to see what she could work out and in a couple of minutes she called us up and had two tickets, and noted she was able to find two seats together for us on the flight. Her level of professionalism was unusual. The change of flights went well. The flight was fine.

✅ Trip Verified | Early evening departure from Narita on Dreamliner (B787-800). Upgraded 2 days before to Economy plus seats. Boarding was efficient, and we departed on time. Economy plus seats gave additional legroom, and this was much appreciated. The 3-3-3 configuration is a little cramped width-wise, you just have to hope that your fellow passengers are on the petite size. Seats were equipped with headrests, but no foot-rests. Blankets and pillow provided, and earphones. IFE was pretty good - sharp, touch screen, reasonable selection of movies and TV shows and even an eclectic relaxation channel. Downside was audio - no selectable tracks, just a series of themed audio tracks which meant you just have to leave it on and wait for songs to appear. Food choices ranged from tolerable to OK, basically it's calories to sustain you. Crew ranged from relatively indifferent to briskly efficient. The Dreamliner made it a little more tolerable, with reduced noise levels even in economy. The biggest downside was that despite the adequate legroom, I found it really hard to get comfortable in the chairs - I can't explain it. Perhaps a combination of thin padding and/or compressed width? At the end, it was a flight to be endured rather than enjoyed, but perhaps that is a good outcome for a United flight.

✅ Trip Verified | My flight from Vegas was delayed due to the weather conditions in Denver according to the pilot. Okay I was fine with that because If the weather is bad for arriving planes then it would be bad for departing planes as well I thought logically. Was delayed an hour because I got to Denver at 9:44am instead of 8:52am but when I got here my connecting flight had left. Leaving me to wait in the airport until 5:20pm and getting home at 12am. I am very upset because I wanted to change my flight to leave on the 27th but couldn’t and now I’m stuck not to mention the reason for the delay was incorrect so that United has no liability because it was not due to medical reason. You have my money and now satisfaction isn’t important unless I pay more. Never will I chose United again better off flying with Spirit at least you can expect certain service for the price.

✅ Trip Verified | San Francisco to Buffalo via Chicago. First- I was charged $30 and forced to check a carry on. You can only bring a small bag that fits under your seat- backpack type size. People that were boarding with say a purse and a shoulder bag were spoken to rudely about it and forced to put purse inside bag in front of a camera? Ticket taker said to next guy who had one small bag “I see you read the memo.” And they laughed. So demeaning and unnecessary. This was boarding in San Francisco 35 minutes late btw. People were going to miss connecting flights - but the women with a purse that clearly would fit in her other bag were the important issue. I get to Chicago, find my gate- Grateful I only have 40 minutes to sit. About 15 minutes before scheduled boarding the attendant informs us there is a 2 hour delay due to the fact that the plane is not functioning or something like that. Not sure he could have shown less interest. I know - don’t shoot the messenger- but this was 7:15 am, I’m sure everyone had been traveling as I had, and now needed to find some awful airport food to get through the new timeline. We all carefully choose flights to minimize this wasted time. I don’t think people really care until they are affected. The flight from SFO was full. United will continue to do this.