United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4843 reviews
3/10
3 star Skytrax Rating
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2/10

"$30 fee for checking in online"

(United States)

Trip Verified | Chicago to Dallas. Well, United just lost a customer since 1981. Tried to check in online (and via phone, and with a live human) and was told that one cannot check in without a checked bag. In other words, there is a $30 fee for checking in online. Goodbye, United. It's been fun!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChicago to Dallas
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"little arm or leg room"

(United States)

Trip Verified | Chicago to Oklahoma City. We were told that we had to check our carry-on luggage because it wouldn’t fit in the overhead cabin. Once boarded, we saw the limited space and were shocked. The aircraft was very warm, small and uncomfortable. There were no plugs for devices nor were there any screens to view tv/movies. I was blown away with how little space there was, the lack of amenities and how cramped the flight was for the money we paid just to be on the aircraft. How is it we are now spending more and more money these days, yet going through hoops just to fly and getting less? There was little arm or leg room, no WiFi, there was water but no soap in the one restroom available, my armrest would not go up and the compartment holding the magazines was broken. I will think twice before boarding another United aircraft again.
AircraftCanadair RJ100
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChicago to Oklahoma City
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"will never book with them again"

(United States)

Trip Verified | Dublin to Chicago via Kansas City. I have been a longtime miles plus and explorer member. I booked flights on United for my wife and son from Dublin to Kansas City through the United website using my account. This is one of those code share flights where Aer Lingus carries out the first leg and United, the second. The Aer Lingus flight was delayed and my wife and son missed their connecting flight. When at the United customer desk, they were told that it wasn't their problem. There were no more flights to Kansas City that night and they would not arrange accomodation. Instead, United made a ten year old and his mother sleep in the airport, and I still had to drive three hours to collect them at another airport, unless they wanted to remain in the Chicago airport for another day. I am astounded by the service provided by United. I will never book with them again and will take steps to cancel my explorer credit card with them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDublin to Chicago via Kansas City
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"poor service and anxiety"

(United States)

Trip Verified | Chicago to Waynesville. Staff was cold and unfriendly while being vague with directions and an unwillingness to help or answer questions clearly. They cancelled our flight and we were forced to stay in Chicago for 2 extra days without any vouchers for food or a hotel. There is not enough staff to address the customers who have paid lots of money for their poor service. Do not fly United Airlines. Ever. Unless you enjoy total chaos, poor service, and anxiety. I will never fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChicago to Waynesville
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst ever customer service"

(Sweden)

Trip Verified | Orlando to Frankfurt via Chicago. Worst ever customer service seen in my life. It took 2.5 days to reach my destination with each and every flight disruptions. I trusted Star alliance but seems to be they have lot of communication gape between airlines which gave me a nightmare.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Frankfurt via Chicago
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"dissatisfied and disappointed"

(United States)

Trip Verified | We were shocked at the lack of customer service given to us by the airline attendants going from San Antonio to Denver for a connecting flight to Hawaii and LA to San Antonio coming back. An attendant coming home literally told my husband on our honeymoon we shouldn't of purchased these tickets if we wanted to sit together (making the assumption we are broke because we paid for economy tickets). I also observed the flight attendant turn down a mother and child to sit together. On the flight from San Antonio to Denver we asked to sit together for our honeymoon trip and all staff including the captain stated we could ask around but they would not help us. We ended up sitting separately on both connecting flights. I am very dissatisfied and disappointed in United Airlines punishing economy class fliers by splitting them up. We will not book with them again and will spread the word about their poor unprofessional practices .
AircraftUknown
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to San Antonio
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worse customer service"

(United States)

Trip Verified | Baltimore to Chicago. Worse customer service I have seen. Paid to have an assigned seat to be next to a companion in a flight and without notification of the airline changed the seat 3 times. When I called to try to rectify the situation the lady on the he phone kept repeating that she was not able to help and that the seats were transferred to the airport. I explained that I needed to be next to this person due to panic attacks and they disregard it and refused to give me a number to call.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBaltimore to Chicago
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst flight experience"

(United States)

Not Verified | This was the worst flight experience. The flight was delayed twice, due to weather, which is understandable. However, the app did not accurately update flight changes. The gate agents refused to address customer concerns in a timely and accurate manner. Finally, the jet walk was broken when we arrived 2 hours late to LaGuardia. Once again, the staff seemed unconcerned with the fact the a jet if tired, late customers was inconvenienced again by their incompetence. I will never fly United again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to LaGuardia
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"our flight is delayed 3hrs"

(United States)

Trip Verified | My family and I are traveling from Fresno to Honolulu via Los Angeles. We get here at the airport 2hrs early and they told us that our flight is delayed 3hrs from Fresno to LAX and 4 hrs delayed from Los Angeles to Honolulu - and no one even notified us about the delay. They could have call, text or e mail us.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFresno to Honolulu via Los Angeles
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Zero customer service"

(United States)

Trip Verified | Orlando to Los Angeles. Zero customer service. I had to waste 32 minutes of my time to reinstate my ticket that they canceled. I was lucky the flight was delayed for an hour otherwise I would not have made it home to my kids.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOrlando to Los Angeles
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no