United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2320 reviews
3/10
3 star Skytrax Rating
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1/10

United Airlines customer review

(United States)

Booked flight from Newark to St Maarten months in advance - booked an aisle seat and a ctr seat together United changed our seats to a window in next to last row and a window in the last row with seats that don't recline. Also paid for TV and only had the choice of 4 movies-no TV shows - no free snacks. We will do our best to avoid United airlines in the future!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(United Kingdom)

LHR-SFO-ACV. Flight leaving LHR cancelled ground staff at Heathrow rude and obstructive wouldn't confirm flight was cancelled even though I called United direct who confirmed flight cancelled. United app also stated flight cancelled after 90 minute wait in departure lounge. Transfer to Newark flight which was then delayed leaving Heathrow as SFO passengers transferred onto this flight. Overnight accommodation provided in Newark. Return flight from SFO-LHR all London based crew utterly rude and disinterested in the role that they are paid for. 7th flight this year with United only airline that gets me to my final destination. Crew rude when I walked to the back galley to purchase duty free told me it was the busiest hour of the flight as were serving breakfast before landing at Heathrow I only went direct to the galley as message on screen advised 15 minutes remaining to buy duty free. Crew member told me she hated that message and that she would have to come and have a private word with me for purchasing duty free. Flight already booked for Feb 2015 luckily booked with flight miles so know not to expect a great service.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

United Airlines customer review

(Singapore)

Was happy with the service in First Class on this quick flight from LA to Houston on United's 737-900. Seat was comfy and the food satisfactory. Nothing outstanding but good enough.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

United Airlines customer review

(United States)

I flew with United Airlines to save money but it turned out to be a mistake. I was traveling to Guatemala City from Dallas making a connection in Houston. We boarded the plane then shortly after got off due to a maintenance issue. Not once were we asked if we had a connection flight or explained to how they would help us get to our destination nor did they give us any updates. I had to ask what to do. I was supposed to be at my destination at noon. I arrived at 10.30pm. Similar incident on my return - took me all day. Bad experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

United Airlines customer review

(United Kingdom)

PVG-LAX and IAH-LHR. Both flights were very comfortable. Seat and food is good. The only issue with the dreamliner (787) is the lack of proper window blinds. On the flight Shanghai-Los Angeles I was near the window facing south meaning that I always had the sun in front of me. Although the window transparency can be chanced it cannot be completely darkened and this is an issue when you want to sleep.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

United Airlines customer review

(United States)

Flew United from LAX to IAH non-stop on an aged Boeing 737-700. The flight departed 25 minutes late for no apparent reason (no explanation given). Luggage was still being loaded 25 minutes after scheduled departure. Plenty of people that should have gate-checked luggage were wandering the plane looking for overhead bin space with no help from crew. There was no snack pay only food options. Nonetheless the crew was somewhat friendly passing frequently even offering warmed up chocolate chip cookies to some of the kids although some had to share one cookie.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

United Airlines customer review

(Singapore)

For this 9 hour flight from Houston to Buenos Aires United uses a very old 767-300 with a 2-1-2 configuration in business class. The seats are the old Continental flat-bed seats which are angled ever-so-slightly towards the window. Although it's a flat bed the bed is very narrow and at my 190cm I could not stretch out. Felt like sleeping in a coffin! Also when you have to go to the bathroom it's quite the operation to step over your neighbour without waking them up. The service and food were OK although the plastic champagne flutes and the character-less dull white dinnerware could be improved upon.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

United Airlines customer review

(Brazil)

GIG-IAH-NRT. I succeeded in sending my luggage directly to NRT. No need to pick it up at IAH and then check it again. Flight 1: GIG check-in staff very nice. Lounge (GOL low cost) very poor and packed. Flat seat 9D very nice. This part of Business class is much more noisy because close to engines. To be avoided at all costs. FA's very pleasant and smiling. Decent food. Poor drinks. Smooth 9 hours flight with constant info form flight deck. Surprising wide choice of IFE On time. Had to go through immigration and security in IAH. Lounge staff very pleasant. Food awful. Alcoholic beverages charged (>US1000 a glass). Fantastic shower and shower staff. Flight 2: Seat 1L. The best seat on board much more space 3 windows Silent. Same aircraft by coincidence. FA rather unpleasant and rude. Take it or leave it. Very bad food. Horrible Champagne. A nice white Bourgogne that ended after 30 min. At 11.50am lunch was completed then believe it or not no food during the next 12 hours! A tray with 2 types of frozen sandwiches was available in a corner self service. United is saving money on a 14 hour flight on food? One hour before landing greasy breakfast. Luggage quickly delivered.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

United Airlines customer review

(United States)

I may be done with United. Have had gold or platinum status for years but am getting increasingly concerned with linking flying to shopping and spending more money. As much as I hate to give up the three bags the comfortable lounges in airports it is becoming too stressful to keep up. I have almost lost respect for the airlines. Shop till you drop seems to be the key here. We are losing miles we have to spend more shop more buy the credit card. No other alliance does what United does.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

United Airlines customer review

(United States)

First off let me preface that I am not a frequent flyer so I tend to give airlines the benefit of the doubt if there is ever any problems. In the past 6 months I have flown two round trips with United one was non-stop and the other had 1 connecting flight. Every single one of those flights were delayed by an average of 2 hours. I would understand if there were weather conditions that cannot be foreseen but all the delays happened in Florida and California both of which had great weather. I even signed up for text alerts to get notified of these things and my alerts either came in an hour before the scheduled departure flights or never came I'm at all. That defeats the purpose of the alerts because you should to be at the airport about 2 hours prior to your flight. When I went to ask the staff at the counter at the airport they all seemed clueless and was not able to help me alleviate my concerns at all. Some were even downright rude and short with me. These inconveniences have almost cost me to be stranded at the airport because those my friends and family were not able to pick me up. I am more than furious at the less than poor customer service that United has to offer. I've spent hundreds probably even thousand of dollars to travel with this airline but I've failed to receive the proper service and professionalism from their staff and company overall. It is sad to say but I will not be flying with United Airlines anytime again soon. I would rather pay a bit more for other airlines just to ensure that I will receive the kind of service that I should be receiving as a customer.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no