United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1819 reviews
3/10
3 star Skytrax Rating
Filter Reviews by :
Show
3/10

United Airlines customer review

(Canada)

PSP-Houston-Washington-Ottawa. Arrived 1 hour and 45 mins prior to departure. In PSP they had 3 flights (Denver San Fran and Houston) all leaving within 30 mins. They had 3 attendants each flight left without people who were left in line because of the counter delays. Staff were less than helpful. No organization no communication. We got to the gate with 5 mins to spare. On the Houston - Washington segment they arrived with time left on the inflight movie - so no one saw the ending. I will not use United again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(United States)

Really simple flight from Los Angeles CA to Newark NJ at 11.30pm then a connecting flight from Newark NJ to Boston MA (1.5 hrs buffer). Total time should have been 6-7 hours. Problems started in Los Angeles when the gate person told us that there was a mechanical problem on the plane. Many people had connecting flights and so a long line formed. One person was at the desk creating new boarding passes. For some reason it took him about 10000 keystrokes to issue each pass. Two hours he issued a total of two boarding passes. The line became exceedingly long and then he called in a manager who whispered in his ear then left. Another associate came in talked to the associate at the counter and walked away. Flight arrives late and then I have to wait 7 hours for another flight to Boston. Total travel time ended up being over 17 hours. Horrible experience inept customer service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

United Airlines customer review

(Czech Republic)

Flew FRA-EWR and IAD-FRA last week and I have to confess: flying United is like blind tasting every-flavor beans. Their website and mobile app are an atrocity then again the flights were absolutely fine. The 15+ years old B777s with refurbished 3-3-3 cabins are way more spacious than many of the newer planes though 31" seat pitch in coach feels borderline cramped. IFE screens are tiny but the AVOD selection is downright impressive. Unlike previous trips the staff were courteous attentive and efficient. Even the meals were rather delicious as far as airline food goes. There was plenty of drinks throughout the flight frequent updates from the crew and we even cut down a 40min delay to an on-time arrival to FRA - altogether an enjoyable travel experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

United Airlines customer review

(Canada)

YWG-ORD-FLL-ORD-YWG. Check seemed more complicated than other carriers but did manage to figure it out. Left YWG on-time. Arrived into ORD more or less on time. Had 50 minutes to get to next gate which was miles away. Got to the gate with about 10 minutes to spare. 4/7 of my group members got seats. Three were put up in a hotel for the afternoon and the closest United could get them to FLL the same day was to fly to MEM. They arrived in MEM only having to drive 13 hours to get to FLL. They were fairly compensated that was the only good part of the outbound trip. On the way back check in was a breeze as it was deserted. Ended up getting to the gate with about 2 hours to spare. Plane was delayed about 25 minutes aggravating but didn't lose any sleep over it. Got into ORD a couple minutes late. My connection to YWG was supposed to be 40 minutes but our plane which was coming in from SAV was 4.5 hours late leaving thus delaying us 4.5 hours. I was insulted as we only received a $7 voucher. The only shop that was open was a McDonald's which was in the American Airlines terminal which was miles away. Winnipeggers don't have much choice in air travel but I will do my best to avoid United in the future.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(Australia)

LAX-JFK EWR-LAX. Pros: two helpful ground agents and warm friendly lounge staff at LAX. Decent IFE and comfortable seat for the 5 hour flight. Cons: Too many to mention but mainly staff attitude about everything. Even the simplest task is completed with a sigh and a roll of the eyes. I've never experienced boarding a flight before while the crew talked amongst themselves and literally ignored passengers boarding - not even a request to show boarding passes. I've honestly never been tested with such consistent disdain by employees of a company to which I'm paying a considerable chunk of money. It got to the point where I just smiled to myself with amusement at their unprofessional and frankly useless and unhelpful manner. I only flew UA as a code share with AirNZ but can honestly say I will never ever waste my time or money again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(Canada)

This review relates to a 5 flight itinerary booked with United. Other than flight segment 3 which was with Lufthansa from Barcelona (BCN) to Munich (MUC) the other 4 flights were with United Airlines. The problem started when United had a schedule change which did not allow us a legal connection in Newark (EWR) on the outbound flight to Barcelona (BCN). We received an e-mail from United informing us of a change in time to an earlier flight from Phoenix (PHX) to Newark (EWR) allowing us a legal connection for our flight. This in itself was a bit annoying since we went from an original connection time of one hour to a four hour connection. Unfortunately we "accepted" the change on-line which was the first error on our part. The day prior to departing from Phoenix we received the usual message telling us we could print our boarding passes. This worked fine until we checked the boarding passes only to find out there was no longer the priority boarding we had booked and paid for. This resulted in spending over an hour on the phone to United. As it turned out with every segment flown with United it was necessary to go through the whole process of having them reprint boarding passes which showed the priority boarding and then only after we had provided them with proof this had been purchased. As for the flights themselves? The usual experience of dealing with disinterested flight attendants barely edible food and the fact as I was told "United no longer offers special meals (eg: low cholesterol or diabetic) but does provide a kosher meal for its Jewish and Muslim passengers and a beef free meal for its Sikh passengers. So all in all the poor service of United Airlines appears to be the norm more and more these days rather than the exception which really is a problem for the UA's promise that we are "flying the friendly skies".
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(United Kingdom)

My sister wife and I travelled Heathrow to Chicago to Denver and onto Minot ND. Booked meals asked for veggie for me on the first flight. Lousy onboard service Chicago chaotic. Flight on small jet to Minot was excellent. return was via Washington. Lousy flight uncomfortable seats on United tight for me at 6'3" on board attendants no patience. Food again on return was unplanned.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
1/10

United Airlines customer review

(United States)

Planned a vacation to Australia and New Zealand over a year ago! Left EWR on Jan 22 for SFO flight was delayed almost 2 hours (waited about 40 mins to take off) most of the delay was caused by a mechanical problem. Pilot apologized for problem saw mechanic going back and forth down aisle. Had a connecting flight to Sydney with 1.5 hr layover. Notified flight attendant about connection and pilot contacted United to let them know that there were a number of people on the flight connecting to Sydney. Was told plane was taking off "on time" Got into SFO in enough time to make connection but sat on tarmac for 20 mins. waiting for gate. No gate agent no transportation - just run. Got to gate at 10.42 doors closed at 10.40. United's response - tough. One flight a day to Sydney. Customer service said EWR flight was delayed due to weather (untrue) therefore no compensation. Was upgraded to First class for following days flight. One hour before departure United takes away our first class tickets and gives seats to United employees (saw the badge) - unbelievable! Don't want to bore you with the return flights but suffice it to say had to spend two nights in SFO of course no compensation.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(Poland)

I flew United on domestic US flights 3 times in last month and I am very disappointed by their customer care. They haven't informed passengers that due to delays their connection flight (on the same flight number as from Portland to Las Vegas through San Francisco) would be missed - they knew that before boarding the first plane. Secondly they ignored passengers who had to sleep at San Francisco airport on the floor having all restaurants and half of restrooms closed. When coming back from US to Poland (3 flights - 17 hours) I couldn't check an additional bag (as I should have Star Alliance Silver status) informing me that these were Lufthansa regulations and they have their own united and they don't care or I will have to pay 200$. I was forced to check the carry-on luggage as they found they had no free space onboard. Of course my hand luggage was an appropriate size. I am very disappointed and will do my best not to use United Airlines again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

United Airlines customer review

(United States)

I was very pleased with the service I received on United during the recent bout of nasty weather. I left Charlotte going to Chicago and then onto Duluth MN. My Charlotte-Chicago flight was cancelled due to the weather and the agent here in Charlotte handled things quite professionally. The same held true in O'Hare when flying back to Charlotte. It was snowing pretty hard in Chicago and a number of flights were already cancelled. I asked to be rebooked on an earlier flight that was scheduled to go out. Again the agent handled things quite well. I wish all carriers had airport staff as professional as those at United.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes