United Airlines

Not Verified | Oklahoma City to Miami via Houston. So, the flight from Oklahoma City to Houston was great! Then it went to pot! We were given our boarding pass for gate C10, 20 minutes before flight I went to attendant and was informed that flight had been changed to gate E16. So we rush to new gate and found out we were to late. There was no announcement that the gate had been changed. There were 14 people who missed the flight besides us. We have flown on United Airlines 2 times in the last year, both times we were in first class, and both times the airline was disorganized. The first time we flew 1st class, we were bumped from 1st class because 2 air marshalls were catching a ride. We paid $400 extra per ticket over the coach amount and got a voucher for $200/ticket. Then when we tried to use voucher, we were told it couldn't be used on a first class fare. Now that makes no sense at all. I would not recommend flying United Airlines! Absolute ripoff, greedy corporate run business.

✅ Trip Verified | Santo Domingo to Newark. I just want to share my experience boarding for my flight back to the US. It was great from the check-in agent to the boarding staff. Then once in my seat, I realized I left my iPad at the gate and without any hesitation, the flight attendant went outside the plane to get it for me. Thank you United

✅ Trip Verified | United Airlines customer service is shockingly bad, belittling to the customer and rude. My partner and I travelled from New Orleans to Houston to LA to Auckland to Brisbane. We booked our flights though Air New Zealand (amazing airline) but unfortunately our flights from New Orleans to Houston and Houston to LA were operated by United. United needs to do much better when dealing with customers who book though another airline but have a connecting flight with United. First of all there was no online check in for our flights. I feel that much of this could have been avoided had we been able to check in online 24 hours before our flight. When we arrived at the airport to check in, the United check in computers wouldn’t recognise our confirmation number, even after a United staff doubled check and entered it herself, the computers said that it was with a different airlines and we would have to check in with them. Somehow the United attendant was able to override it since she could see on her computer that we were booked on the United flight. Then it came to check our bags. On our electronic tickets it says that each person is allowed two bags on each flight. It also has the air New Zealand baggage policy that says 2 bags per person on each flight no matter who the carrier is. My partner and I each had two checked bags. When the United attendant asked how many bags to check, I said two each. She said that since our first flight is operated by United, United baggage rules apply which means we are only allowed one checked bag each and that to check a second bag will be $159USD for each bag. Even though United and Air New Zealand has a partnership agreement that allows us to travel, the United attendant was adamant and blunt saying that the baggage allowance that is on our booking confirmation and tickets does not apply, she wouldn’t even look at the information we had. She made us feel as if we were lying to try to get out of paying baggage fees. She was very rude, even calling on other United staff to back her up and showing us a computer screen that has the United baggage policy of one checked bag per person. Luckily we had our phone and enough time before our flight to phone Air New Zealand customer service. They looked at our booking and said that we are allowed two checked bags each for free and we’re not sure why United was not honouring their partnership agreement with Air New Zealand. The air New Zealand customer service lady was so understanding and said that we should not have to deal with this disagreement and for us to pay the $159USD x 2 baggage fees and they’ll reimburse us.

✅ Trip Verified | I booked a flight from Austin to St. Louis via Houston for November 10, 2019. I was scheduled to arrive in Austin on Nov. 8, and flying home to St. Louis on the 10th. I was travelling to Austin to visit a cousin who has cancer. My cousin has entered hospice and moved to Houston to live with a family member. My Nov. 10 flight was leaving Austin, going to Houston, and then continuing on to St. Louis. I called the airline and asked if I could pick up my flight in Houston instead of Austin, and explained the situation, including offering to provide documentation of my cousin's condition and relocation from his physician. I was told I would not be allowed to board the flight in Houston, because that would be a direct flight instead of the connecting flight I paid for. I asked to speak to a supervisor, and was told the same thing. I can see why United has such a poor reputation. I will not be flying with them in the future.

Not Verified | Tampa to San Diego via Houston. Delayed flight for well over 3 hours. We had to re-do the entire flight. Excuse: Need to find a new flight crew. My wife has a medical condition and this is a real issue. At the checkin desk was as helpful as possible, but delaying a flight for a flight crew is completely unacceptable to me.

✅ Trip Verified | London to Denver. Very impressed with United Airlines. The staff was very friendly, both at the departure gates and in the planes. Thanks to their app, I had all my boarding passes at hand and they sent me a message before every flight to let me know the departure gate. The in-flight entertainment was amazing. Also, the food was delicious, I had requested vegan food and it was the best food I've had on a plane.

✅ Trip Verified | Chicago to Tampa. Thank you to the check in staff for changing my seat. The crew on plane was one unhappy and lazy crew!. When they were going with snacks, I was tired so my eyes were closed and did not hear where they offered anything. I felt uncomfortable asking her , because it was same thing for lady next to me and she asked she received an answer with attitude. the stewardess point to gentleman sitting next to her saying "well he got it" making us feel guilty because we snoozed?

✅ Trip Verified | San Antonio to Albany via Newark. Worst airline experience of my life. Flight was delayed, was lied to several times as to the reason of the delay. Gate staff was amazing, Then I got on the delayed flight..... Then I find a completely different flight booked on my account that I did not book to Chicago for the same day as my trip to Albany. Upgraded seat was terrible, no drinks as in other airlines, no power, no screen, no USB. Upgrade for missed flight not refunded. Staff was not helpful in plane guy wouldn't help with my bag in the back which caused me further delays since I was seated up front. Credit card machine not working when trying to make a purchase. No chat support on airline web page. Never got notice of delay using app or email, found out at gate. I can't have carbs so I couldnt eat anything on this 3 hour flight. Sticker on seat alluded to free WiFi but it was not free.

✅ Trip Verified | Nashville to Washington. United had plane issues on this flight (battery problem). I called the customer help desk to rebook and get an early flight out to Boston (original flight was through Dulles). The staff that answered barely understood English, kept telling me that the only option they had was a flight that pushed my timeline of flying for the day from 6 hours to 13 hours through airports. They offered no reimbursements for any of my associated costs to this, and here I am, still awaiting a connecting flight. Horrid customer service at the gate as well, as they took roughly 20 minutes per customer with upwards of 80 people in line. They only had two agents working on the desk as well. This caused most people to walk away to go to another desk or call. I will be changing the airline I frequent from United immediately following this trip.

Not Verified | Boston to Auckland via San Francisco. We were onboard and taxiing for take off when my wife became ill. The cabin staff were exceptional. We would like to thank all the cabin crew that cared for us on Flight UA619 on 7 October. The passenger doctor who came to my wife’s aid and to the other passengers that assisted. My wife is fine and we were able to continue our journey home the following day. We are very conscious of the delay we caused our fellow passengers, thank you all for your patience and understanding.