United Airlines

✅ Trip Verified | New Orleans to San Francisco via Houston. Thank you, United for only delaying our plane 6.5 hours. We loved, loved being stranded in an airport, losing our connection and not being able to go home. Bonus point for the hotline dude who was totally useless. 5/7, would not recommend.

Not Verified | Very disappointed upon our arrival at Newark. This was the third time upon my arrival to Newark from Aruba a wheelchair was not available and I had to wait for the entire plane to deboard and still no wheelchair only after my husband went searching for one and found one did someone come with a wheelchair. A supervisor made excuses they were short staffed. When the wheelchair pusher tried to apologize he told her don’t apologize. We arrived at baggage and had wait for over an hour to get our bags along with 40 others 20 being business class. Only after many inquiries were we given any information. We pay full price for business class expecting decent service which we did not receive. It’s a shame you care so little about someone who genuinely needs a wheelchair. I think it’s time to consider a different airline.

Not Verified | I am a little late in completing this review - I flew from Dallas/Ft. Worth to San Francisco on 10/5 Flight #UA324 - United Airlines. The stewardesses were the most fun group. I feel like I had met best friends with them! They kept the flight enjoyable - had everyone laughing! A lot of people are nervous when flying but they put everyone at ease. I am not nervous to fly but it was truly refreshing to have such friendly stewardesses. I truly hope in my future travels that I am lucky enough to be on a flight with the.

✅ Trip Verified | Newark to Pittsburgh. United Airlines is the worst airline I have ever flown. You have horrific customer service and have done nothing to rectify my situation. I am irate. I never want to fly United again. This is the worst flight experience of my life. There was no effort on behalf of United staff to rectify my situation. The staff at Newark International Airport were the worst I have ever encountered. I am so upset and disappointed with what I have experienced.

✅ Trip Verified | Newark to Austin. Solid as always. Some issues with connectivity for WiFi. Need to stock more hot meals for premium passengers like those in 1K status. Staff were friendly and new snack options like Delta are nice

Not Verified | Denver to Amsterdam via Chicago. On the 6th November we had booked a flight by Lufthansa from Denver to Amsterdam. They had a massive strike and they booked us to a flight 24 hours later at United Airlines. That was a big disappointment because of the long wait. We went to the United desk F (in Denver) and we spoke to the staff there. Because of our children, we asked her to look at the possibility of an earlier flight. She did more than her best to help us and because of her effort, we could step info a flight 1.5 hour later! The flight was perfect! The Seats were great! Thank you - you made our day.

✅ Trip Verified | Cleveland to Newark. I was assigned to a seat on the plane that quite literally did not have a back to the seat. How is this airplane even allowed to be in service? How was I even allowed to pay for such a seat? So many questions. probably illegal.

✅ Trip Verified | I was connecting from Cleveland at Newark to go to Albany, the flight was delayed for mechanical reasons for 4 hours. I asked for a partial refund for the inconvenience that this delay caused in my residency interview schedule, which apparently to United means completely cancelling my connecting flight and not telling me until i’m on the airplane, have to be pulled off and reinstated as a passenger. Basically the person from customer service on the phone I spoke with thought I wanted to cancel my connecting flight and get a refund (no such words ever came out of my mouth and I wouldn’t ask for my flight to be cancelled and then wait in the airport for 4 hours at night instead of going home). The gate clerk blamed me and said it was somehow my fault for even calling United customer service in the first place. The representative on the phone was not clear about her intentions and did not explain what she was doing, and she also had an extremely hard time speaking English. Very dissatisfied.

✅ Trip Verified | Memphis to Denver. This was the best flight I have ever had. I’ve flown dozens of times; this one I was most worried about because I brought my 1 year old son. At the gate, TSA agents helped me by putting my husband next to me. While it’s common we are first to board, they helped us collapse our stroller. All the flight attendants were really nice to us. Always making sure we had plenty of snacks and milk. My son seemed a handful but the lady flight attendants were very understanding and always there to help. Very cheerful. The seats had tv screens and they offered free headphones! We watched the new Lion King movie that just came out. The whole experience was above and beyond any flight I’ve ever been on. The WiFi was really slow, but the TV made up for that. Thanks for upping your game, United.

Not Verified | On a 7 hour flight from Las Vegas to Dublin and my partners screen was not working for the inflight movie, an air hostess noticed the screen was not working and offered compensation, my partner and I declined, but they were so nice they sent a gift voucher to his email for the inconvenience and also tried fix the screen. The staff were so lovely and friendly, making jokes and keeping passengers happy. Will definitely fly with united again