United Airlines

✅ Trip Verified | Denver to Boston. The staff forced me to check my carry-on suitcase at the boarding gate. My suitcase is 500 dollars and united broke it last time. When I told them I don't want to check the suitcase because they asked me to check my suitcase at the boarding gate last time and they broke it, the staff threatened me if I don't check my suitcase they have the right to not let me aboard. They said there is no space for my suitcase, but after I am aboard, the rack above my seat was empty. They did not clean the seat at all and there was napkin with gum in it on my seat.

✅ Trip Verified | Los Angeles to Phoenix. Had to recheck my bags to United due to a delay at Hong Kong and Cathay had booked me a new ticket from my original American Airlines. So the tags were apparently not applicable and I was required to walk outside of the building from terminal 3 to 7 which seemed like a one-mile walk when you are rushing to catch your next flight in a rain. Arrived at the check-in counters and it was so chaotic, people were confused about what to do with checking in the bags or not. Found out I had to pay $400 for two of my checked bags and then claim from AA?! And then stay in line for another 20 mins to drop the bags then another 30 mins to pass the security checkpoint. Never fly with United again.

✅ Trip Verified | Salt Lake City to Denver. The seats are getting worse. They shrunk the magazine sleeve so it will barely hold a single item. If given a choice I would avoid this airline for one that still respects their customers comfort.

✅ Trip Verified | Houston to Cancun. I purchased this business class ticket on Priceline for around $350, that was $50 less than on the United website, the going rate for this itinerary was around $800 on other airlines, so the deal was amazing. This aircraft on the outside looked great, on the inside was another story. Having taken a previous flight on one of United’s A320 earlier in the day, the business class seat and space in the Boeing 737-800W was and felt tight. The airplane was old and with serious signs of wear and tear in the interior. What made up was the great service provided by the crew. United is stepping up service to business class passengers. On this hour and 45 minute flight, I was served lobster mac and cheese, fresh chocolate chip cookies, the aroma in the plane was amazing. Kudos to United for the service to business class passengers at a very affordable price. I’ll be flying again soon!

✅ Trip Verified | Cleveland to Chicago. I have flown on many occasions throughout my career (first class to economy), but this one takes them all. I had attempted to check-in online with United Airlines Unsuccessfully for this very reason: I wanted to check- in two bags. The messages explained that I would have to see one of the United reps. in order to check in and no further explanation was given. I come to find out once I get to the airport and at the check-in counter that I could only check in “one” bag free of charge, but the second bag would cost $30.00. It’s not so much the money vs. how it was handled online. The online message could have simply stated that in order to check in two bags the second one would incur a fee. I would have come to the airport prepared or consolidated everything into one bag. So I ended up paying the $30 and couldn’t argue it because there was about 50 people behind me waiting. I believe the online check-in is intentionally misleading! It should simply explain that a second bag will cost money .. sure that may be mentioned in the fine print but not up front. I feel United Airlines needs to rethink their online check in policy in the way it’s communicated.

Not Verified | Norfolk to Dallas. Long story short, my 2.20pm flight to Dallas got delayed until 5.15pm with no direct reason. Causing me to miss my connecting flight. Then they told us that they were not flying out anymore that day and we’d have to catch another flight tomorrow. Ruined my entire trip. Now currently waiting on a return flight that was supposed to depart at 11.30am, it is now 12.15pm and again, no reason for delay! No weather issues. 2 plane delays for no reason is unacceptable. I will never fly United again.

✅ Trip Verified | Philadelphia to Houston. This was my first time flying United business and I was very impressed. For this trip business class tickets were going for around $800 on all other airlines. I found this one for around $350 on Priceline. It was $50 cheaper that booking directly with United. My first impression of the aircraft’s exterior was not good as it looked worn out however the inside looked refreshed and cleaned. The seat was extremely comfortable, spacious, and the leg room was wonderful. I was most impressed with the breakfast that was served during this 3 hour and 45 minute flight. The cold oatmeal with coconut and pineapple was outstanding! The in-flight crew was seasoned, very professional, polite, and friendly. This aircraft did not have screens on business class so make sure you download the United app on your mobile device so that you can enjoy the vast selection of entertainment offerings that they have available. Internet although I did not purchase it would have been much more cheaper than other airlines. For the price I paid for this business class trip, the service that was provided, I am a United Airlines fan and will definitely fly with them again.

✅ Trip Verified | Seattle to Maui. I will never fly United again. We were to fly to Maui on November 30th with a layover in San Francisco. At 4:31 am I receive a text stating the runway at SeaTac would not allow planes to take off and that my trip to Maui had been cancelled. I go on the SeaTac website and learn there was no issue whatsoever with the runways. I contacted United and learned my plane to SFO had been used to relieve the backup caused to weather back east. I ask them what they were going to do about getting me to SFO so I could catch the flight to Maui and was told there were no other flights to SFO. The only thing I was offered was a trip flying coach the next day. Since I had paid for first class and bought the tickets eight months in advance this obviously did not go over well. I pleaded with the customer service agent to book us on another airline to SFO and again she said no flights were available - this was another LIE! The customer service worker gave me two choices of either a refund or to fly coach the next day. This has never happened to me where an airline diverts a plane and has a computer send out a sorry but your business means nothing to us text. United chose to break a commitment to get me to Maui that they had entered into 8 months prior. The fact they had backups in the east does not give an airline the right to break this commitment. If they choose to do this then they should call (not send an auto text) each person and work out something reasonable. They totally ruined a vacation I have planned for a year.

✅ Trip Verified | El Paso to Chicago. Jaime and Brigitte were flight attendees on my flight and took great care of me and even asking about my family and my holidays. Truly, they both represent the value of great customer service. I felt like they exempt the good qualities of what it means to be part of United. This was the first time in many years that I did not regret flying with United. Please reward and hire more individuals like them, and I will keep flying with you.

✅ Trip Verified | New York to Houston. Airline does not specify what a personal item. Was charged $30 for a shoulder bag! Horrible customer service ever Flight attendants should be re-trained in customer service. They do not seem to realize they have a job because of customers. Will never travel again with this airline.