United Airlines

✅ Trip Verified | Memphis to Chicago. The plane couldn’t accommodate with my carry on. no room. Like being in a car loaded full of people. Horrible! No staff around for help or questions.

✅ Trip Verified | Denver to Norfolk. Terrible. Flight delays due to mechanical issues and pushed the flight 2 hours behind. They did not apologize or try and book you on another flight. They don’t care, because they must do this frequently.

Not Verified | Newark to Ft Lauderdale. I have made a reservation on cheapflight.com for three passengers to go to Florida. They flew us in with JetBlue and we had no problem and had three carry-ons to travel with. On the way back our flight was with United, when we tried to check in she didn’t let us take our carryons on the plain and requested to pay $30 for each carryons to check them in. She said this was written on the site, but it wasn’t or perhaps it was fine prints that no one could see it. I thought to myself that perhaps I made a mistake, but I was not alone, almost 20 other passengers had the same issue and had to pay extra. This was so absurd, ridiculous and cheap, I felt like I was being rubbed and had no choice. I will never fly with United again!

✅ Trip Verified | Most recently flew on UA 918 from IAD to LHR. The international economy class experience has improved in many aspects since I started flying with them, although the economy class seats are a bit tight on the new 777 aircraft. The new in-flight entertainment system on the recently-serviced international jets is worlds better than the old one, and it seems like most are starting to use it now and are putting their iPads away. Best to sit on the clusters of seats closest to the window instead in the middle of the airplane. In-flight services like food and drinks and providing extra bedding have been very good, though I wish they provided hot towels again for economy passengers. I've always requested it from them through corporate channels and hopefully they'll consider it from the many who have asked for it. Flight attendant hospitality has improved the most out of anything. Some have said Delta is the best internationally-flying airline for America, but I think UA is just as good now. I've flown with UA regularly since 2016 because of their good ticket prices on the relatively competitive Washington to London route I use frequently for school travel, as well as their competitive frequent flyer program. As I am more time-sensitive than most travelers, I look for the best nonstop option. They've usually been on-time with their international itineraries (possibly due to strict ETOPS rules and what not). I've heard great things about their new Polaris Business class but I didn't fly on it yet, so I can't comment personally. If you haven't flown them lately, I'd suggest giving them a try. You might be surprised at what's changed.

✅ Trip Verified | San Jose to Amsterdam via Newark. I checked in at the AirPort by a counter 24 hours before my departure. I was mistaken with the date of departure. But the advantage is we could choose our seats and we got our boarding passes already. Next day we only had to drop our luggage. The desk employee printed new boarding passes with right gate number on it and changed our seats without telling or mentioning to us. We found out when we had to board, we were seated not even close next to each other. If we wanted to change seats we had to pay $124 dollar each. And we were told that seat places are not guaranteed. This is bad service considering the duration of both flights and the fact that we checked in probably first of all passengers.

✅ Trip Verified | Washington to London Heathrow . An uneventful flight though I wish United flight attendants would just be more welcoming and smile more! This Monday evening flight from Washington Dulles to London Heathrow was largely uneventful. I estimate the cabin was two thirds full. So boarding was fairly smooth and the aircraft pushed off on schedule. As there was some turbulence after take-off, dinner service was slightly delayed. When served, there was a choice of Chinese chicken or vegetarian pasta. The chicken dish was fine while the accompanying salad was very appetising. Vanilla ice-cream was served for dessert. After dinner, lights went down while water bottles were handed out regularly for guests to rehydrate. Prior to landing, a light breakfast snack was handed out: good quality strawberry yogurt left down by a poor quality croissant with jam though no butter. Overall, the flight was fine. It would have been a much better experience if the flight attendants were more personable. Even among themselves they did not appear to enjoy their job.

Not Verified | Salt Lake City to San Francisco. At the gate boarding the plane I was stopped and my personal item bags size was checked. My backpack has lots of straps so they would get caught. After tucking the straps in my bag fit just fine. However, my gate attendent told me it didn't fit and she would be charging me. I declined as I and the people around me all noted my bag fit in their predetermined slot size. She replied I would not be able to fly unless I paid and as I had no choice at the gate I had to pay, however her attitude was rude and condescending and it's safe to say that before I even stepped fit on the plane it was my worst airport experience ever. It is safe to say I will never fly United air again after this trip unless the 65 dollars she charged me at the gate is refunded. What a nightmare she was. United you should have a talk with this gate attendent who was absolutely terrible to deal with.

✅ Trip Verified | Newark to Memphis. The trip was motto comfortable. The airline Stewardess were not attending to the people on the plane. There was no drinks or beverages available.

Not Verified | Newark to Honolulu. Simply the worst food we've ever been served on any business class flight. The quality was poor, and there was only one option. We will choose another airline when there is an option. The cabin crew was friendly, but the plane hadn't been properly cleaned from the prior flight.

Not Verified | Orlando to Chicago. 4 hours delayed due to a mechanical problem with the plane. The staff seems like they could care less. I'm sure after the 4 hour delay time there will be another delay. Can't United get us a different plane? I don't even feel comfortable flying in a plane that was just repaired. Also the plane is so absolutely uncomfortable, I'll never fly United airlines again. 0 stars