United Airlines

✅ Trip Verified | Charlotte to Sau Paolo via Houston. Airline food is usually not known to be good, but food on this flight was one of the worst menu - blend, not properly warmed, tasted horrible. United really needs to get feedback from passenger on each flight segment. Horrible service level. Except for one young flight attendant, rest of the flight attendants were there as a favor to passengers. Except for serving food once and service breakfast once, they did not cater to any passenger needs. I needed help twice - once water to take medicine, and then to get breakfast which I missed as I was sleeping when they distributed. In both cases, I waited and waited but no one bothered to respond. I could not get up as I was in window seat. This is my third time flying with United in last two years - same experience each time. Time to say goodbye to United. I will stick with my Delta! Rating below 3/10 - as their entertainment choices were good and seats were not bad (good leg room)

✅ Trip Verified | Amsterdam to San José via Houston. I would like to say a big thank you to Sanjay for rebooking my flight. Yesterday I went to the airport without an ESTA because I didnt knew I needed one. They rebooked my flight but I didnt notice that there was a day between my two flights. Sanjay rebooked my flight so I could fly to Costa Rica the same day. I even got 10 dollar for some food while I was waiting

✅ Trip Verified | First error was on our return flight .. it was changed so we miss our flight home and spend the night in the airport. fore that they changed my flight so I missed my connection and completely dropped my wife's flight. Now today: Our flight was cancelled (Boise to Houston). The whole plane was boarded and one little LED courtesy light was out and they de-board the whole plane ... even the maintenance guy and flight attendant tried explaining it is just a courtesy light and not a cell/emergency light. Ticketing agent told everyone to call 1-800-united1 to reschedule and they said they couldn't help and only the tickeing counter could .. 4 other people had the same issue when calling United. Now I am spending until 6pm tonight in the Boise airport. Spending the night in LA and early in Houston ... then Belize tomorrow. Now, sorry to ramble on, but the original issue was with our return flight being messed up, now my issue is the entire trip being cancelled and delayed. The customer service at 1800-united was appaling! The ticketing agents were nice. Now, the 2 x $50 vouchers for my wife and I are not going to make up for this! Unless there is other compensation or something I am cancelling my United card (been a member for over 15 years)! I will have to switch to Delta and other air cards. Sorry it has come to this, but this service is unacceptable and I like to think i am a very patient and understanding guy.

✅ Trip Verified | Eureka to Boise via San Francisco. I purchased tickets from California to Idaho 6 weeks ago and on the 30th I set out for my trip and it was delayed several times then it was eventually rebooked for a later time. Mine happened to be the next day with multiple stops and layovers. Left at 7am arrived in LA at 9am layover till 1045 set out to San Francisco but now caught on the strip unable to leave and missing my flight from SFO to BOI. Now I'm stranded again. I took 2 days off work for this trip and it has caused me so much extra money. Was even charged for long term parking yesterday when my flight was changed. Every time I travel with United I have the worst experience. I no longer want to continue with my trip, I just want to go home

Not Verified | Chicago to Eau Claire. United, in general, is bad. The cost of domestic flights is insanely expensive. The probability of getting delayed is close to 100%. And the delay can occur more than once. Because of this problem, students from Purdue like myself, are forced to change bus shuttles to our universities. In some cases, find a place to stay overnight and pay extra because there are no other bus shuttles available. One thing I notice is always the delay is a technical delay. I mean come on United, up your game. Other airlines I have traveled with do not have as many technical issues as you do. I don't even know how you guys are still the main provider for domestic travels, besides Spirit.

✅ Trip Verified | Chicago to Dallas. Business class service was awful. was told there are no breakfast choices so egg white over wet muffin? Mile play was a scam, purchased ticket was short $10 of purchase amount requirement, so I called their agent and was told I can upgrade seat or upgrade to business class to qualify, according to the rules "4. the final fare amount for the trip will be used to determine satisfaction of offer requirements, including itinerary changes that result in an increase or decrease to the fare and paid upgrades that result in an increase to the fare" paid the upgrade, did not receive the promo miles, call customer service talked to an off shore agent, he then talked to a supervisor and assured me that the additional miles will post to my account that day (gave me his name and his agent #) still did not get the miles a week later, called customer service again, gave them the agent name & number, was told he is a United customer service agent but that they can't let me talk to him and that I should email customer service instead??

Not Verified | Duluth to Palm Beach via Chicago. United has officially become - in my mind - one of the budget carriers (Spirit, Frontier, Allegiant, etc.). The fact that they're the only of the Big 3 to charge for a carry-on (American, Delta, and United) must put them in that category - they're just a lot bigger than the other budget carriers. I guess the good news (if you can call it that) is that United is now a new 'global' budget carrier option! They're also more expensive than all the other budget carriers. The most expensive by far. Delta is way better than American and United, but now United has removed itself from that category of carrier. I fly at least once a month, used to be forced to choose between American and United because of ORD - nice that I don't have to make that decision anymore. Save $ and fly with one of the more affordable budget carriers, or spend a smidge more to fly with one of the Big 2 (American or Delta).

✅ Trip Verified | San Francisco to Delhi. United employees at SFO refused my wife and children boarding because united are not familiar how e-visa to India works. E visa is visa on arrival which is has a Electronic Travel Authorization or ETA. A traveller needs to arrive in India before it expires and once you arrive a 30 day visa is stamped. Since we decided to travel closer to the eta expiration date four United officials denied boarding, refused to listen. Solution: since original ticket was from Jan 29th and returning on 12th of Feb and ETA on Evisa was from Jan 6th to Feb 4th, United airlines rose to the occasion and changed the return ticket to Feb 4th. So now once we get our 30 day visa after we arrive in Delhi .. we will shell out more money to buy another ticket.

✅ Trip Verified | San Jose to Madrid via Newark. The worst company I’ve flown with. Crew very unpolite and arrogant. No meals at all in 5 hours fly from San Jose to New York. They have no idea what customer service is, that’s no need to be upset all the time all of them. No even one smile. Very pour entertainment.

Not Verified | Newark to Greenville. United continues to fail. I’ve had several bad experiences with the company throughout all of the times I’ve flown with them. My flight was suppose to be in seat C5. I was then moved to the furthest seat in the jam-packed plane. After I got through the mess of people arguing over a double booked seat, we eventually got on the runway late. After this, they claimed that something had to be done to the plane. They told us we needed to wait 20-25 more minutes, a serious inconvenience to someone who has planned out rides. I have never had these issues with any other airline.