United Airlines

Not Verified | Flight was cancelled. Nightmare to reschedule had to wait on hold several hours several times. Other Airlines did not cancel their flights same day for "weather conditions" Finally rebooked 3 days later costing me to lose 3 days of work. Looked on line myself and found the flight I was requesting but told was sold out available with >30 seats on it. When tried to rebook it United Airlines wanted me to pay $1200 more so when they say there is no change fees for a cancelled flight they are lying.

Not Verified | We had 3 connections, everyone of these were delayed not because of weather. Two were plane problems and the other one was crew didn’t get enough sleep. So a five hour trip turned into a 24 hour ordeal. I see weather conditions but the crew and plane come on United you only got two flight crew and a couple of planes. Also was told temperature check not one person got checked full planes right on top of each other. We are in the middle of a pandemic, we were only was flying because my husband got transferred jobs. I have MS so I was counting on them to follow the safety rules. We will never fly United again.

✅ Trip Verified | My flight to Milwaukee got canceled around 530pm, so I requested my check in bags around 545pm so that me and my girlfriend can take the bus home instead. 9pm hits and we waited almost 4 hours and nothing, so I requested an airline worker to look up my baggage. And guess what? They threw me and my girlfriend's baggage on another flight that departed to Milwaukee without us! So now it's late and we can't even catch a bus back home. We're stuck here overnight in the Chicago Airport with no food, no bed, no blankets, and it's Cold up in here! We can only hope and pray that our luggage (there's two of them) will still be at the Milwaukee Airport when we arrive there tomorrow! And we can only pray that we will be safe here at Chicago O Hare!

✅ Trip Verified | My flight to Houston was cancelled due to whether conditions. Not only were they able to rebook me to a flight of my preference, but they changed my returning for free. The lady that helped me was Emily and she was very helpful and has great customer service skills. Thank you United!

Not Verified | United just doesn’t get it. In world of COVID other airlines are focusing on customer service, United just keep shooting themselves in the foot! They waive change fees which is great ; however, if you book a business or economy ticket they won’t let you change the ticket for a lower class fare like basic economy. They make you pay more for a rebooking flight even though basic economy may be available. Racket to make more money with no customer focus.

Not Verified | I bought ticket with insurance for my daughter. Prior to flight my 2nd daughter came down with covid. Due to the fact that my daughters were in contact with each other none of them could fly home. The insurance I purchased on United Airlines website, they deemed it not eligible for a refund, even though it met 4 of the standards for a refund. United Airlines refused to stand behind the company they have associate with on their website. I guess they would rather my daughters fly and take a chance of infecting others than them or their associates honoring health and cdc guidelines. They just wanted to offer up a voucher not the refund I paid for nor the amount of the insurance cost. Needless to say I will not be flying United personally or for my business, and will encourage others the same.

✅ Trip Verified | After sitting on the plane for an hour, the pilot decided not to fly. As far as the flight experience, it was horrible, I have never seen such a rude flight attendant. They care more about security theater, then the consumer itself. Companies that are extremists about the masks will automatically get a negative review. I’m the consumer, I hope my voice is heard. I will not be flying with United Airlines anymore.

Not Verified | I went to check-in 24 hours before my flight and went through the entire process. At the end of the check-in process, the notification said because I purchased an economy ticket AND I’m not checking a bag, I have to check-in at the counter so they can see I’m not bringing a bag. That is the most ridiculous policy ever! I’m guessing people end up paying the $30 as if they were checking a bag to get their boarding pass without having to stand in line at the airport. A back handed way to get more money.

Not Verified | Flight crew and captains were not here for our flight. Told 30 minutes late, then 45. It is now 1 hour 30 minutes late. No good reason and no saying sorry. Captains in and out. Just bad. Give me a refund.

✅ Trip Verified | I will never purchase tickets from that line, even I got my next ticket In first class. Originally I ordered my tickets from online booking company, but decided to upgrade them to economy plus. I called to United and ask them to upgrade my tickets. Paid for extra room seats and paid. I received seats assignments with seats # 11E, 11F two ways. Spoke with a friend and she suggested to upgrade to Exit Row. I called United on the same day and asked for another upgrade to exit row. And then it started. Reservation people was clueless how to do that, a free and screaming at me also dropping the phone on me. After 4 call I finally got online manager and she for the fee upgraded my tickets to to exit row. She assigned sits to 21E, 21F. I print out new tickets. Today I made an check in online and print out boarding tickets to Tampa and fess what. I had all’s seats 11f and 11b. And by Calling back to United was told that Newark airport assigning seat. They think that customers are stupid people and they don’t know for what they paying extras. Also she told me that my seats taken for that flight, but on the way back I will have my seats 21E, 21F.