United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4843 reviews
3/10
3 star Skytrax Rating
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1/10

"You have lost 4 customers for life"

(United States)

Trip Verified | We were rerouted to from Denver to Colorado Springs (due to weather) and we’re made to remain inside the airplane on the tarmac for 4+ hours without returning to a gate. The bathrooms were shut down the last hour of our flight because it was so full of waste. We were told we could leave the plane but could not take our luggage, could not reboard, and could not book another flight. We were basically held hostage by United Airlines. After I filed a complaint with customer care, I got an automated response that said sorry for the delay and we hope to see you on a flight again soon. No, thank you!! You have lost 4 customers for life! This is no way to run a business. Our experience was as disappointing as their “customer care” response.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFresno to Denver
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Difficult to receive a refund"

(United States)

Trip Verified | To complete my trip it was going to take four airplanes, of the four three broke down. I booked first class flights yet was reduced to economy seating. Difficult to receive a refund. Had to stay the night in the airport and was not allowed a hotel. Very sad, I will be flying Delta for now on.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMedford, Oregon to Casper, Wyoming
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"$35 to check my small overhead bag"

(United States)

Trip Verified | Booked my flight on third party site. Was not informed you could not have a carry on bag. Thought it was weird i could not check in online. Got to the airport where the United attendant said I had to pay $35 to check my small overhead bag. I was very upset as I have never been on an airline that you could not bring one small carry on. She said i could bring a personal item which i did not have. Then told me to go buy a small bag from gift shop to carry my computer, cell phone, wallet, etc. The audacity. Then she said I could have upgraded 24hr before for $45 and then I could have brought my bag. I have never flown United and will never again. Apparently this is all over there website.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSt Louis to Detroit
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"my claim was rejected"

(United States)

Trip Verified | Arriving at O'Hara airport, I had 2 bags damaged. One wheel was completely broken off. The other wheel was bent so bad that it was hard to pull. After standing in the baggage customer service line for over an hour, both the agent and I agreed this bag had to be forcibly thrown. She offered a different bag but it was much a lesser value and i was traveling with a set. After submitting my claim, I received an email advising my claim was rejected and the damage was wear and tear. This unfair treatment. I will never fly United again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDetroit to Chicago
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Bad customer service and delays"

(United States)

Not Verified | Horrible experience. I took four flights in one weekend to go to Colorado. Each one was over an hour delayed with barely any announcements or updates. Bad customer service and delays.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Colorado Springs
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"What an awful experience and poor customer service"

(United States)

Trip Verified | I was denied boarding on my return flight to Israel. I was told that because there was no one staffing the International Desk that they were unable to verify my travel documents and therefore they would have to deny me boarding. They suggesting rebooking my fight to the following day when their International Desk would be staffed. How they can have no one working on the International Desk during check in of an international flight with complex flight restrictions is beyond me. What an awful experience and poor customer service. I flew the next day on El Al without difficulty.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypePremium Economy
RouteTel Aviv to New York
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"a mixed experience with United"

(United States)

Trip Verified | I had a mixed experience with United. When I arrived at the airport, the staff at the check-in did not look like they wanted to help me out. I wasn't even given permission to choose my seat. Luckily, the gate agent for the flight was much nicer and was able to move my seat for me. Onboard, we were informed that the entertainment system was out of order, and therefore, the flight attendants advised us to install the united app for personal entertainment. After we departed on time, the cabin crew served us a snack bag which included a stroopwafel, pretzels, and Dasani. While this offering was much better than that of American, it is definitely lacking when compared to the full service offered on Delta and JetBlue. The rest of the flight was uneventful, and we landed on time at Newark.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to Newark
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Will be switching to another primary carrier"

(United States)

Trip Verified | Flight UA6328, female flight attendant was horribly rude, unprofessional, and arrogant when I wasn’t sure if bathroom was occupied or not. Her body language, words, and tone of voice said it all. The passengers were 30x more civil than her on this flight. She had her name tag covered with her hand when we were departing plane, I’ll bet she does that a lot. I’m a Premier Silver member on United, and have been recommending them for years, yet don’t intend to continue that. They were also 45 minutes late. Will be switching to another primary carrier.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHouston to Indianapolis
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible experience with all staff"

(United States)

Trip Verified | Terrible experience with all staff at United Airlines in Hawaii. Staff are not knowledgeable on how to deal with customers. They are not co-ordinated, we check in 1 bag at the gate and we have another carry on bag, I asked the staff and she said the small bag was ok so we only checked the big bag at a cost of 35 dollars. We go inside the gate, at the gate they did not allow my other bag so I needed to check it in and I had to pay 60 dollars. I asked them how come they said at the check in that my other bag was ok and the crew could not give an exact explanation. Worst flight ever, I will not go to Hawaii anymore via United Airlines.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHawaii to San Francisco
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"on all 4 flights your crew were all very rude"

(United States)

Not Verified | I know you are just as stressed as all of us but on all 4 flights your crew were all very rude. With everything going on today we need to be kind regardless of the situation. To get your head took off for a simple question is not customer service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTulsa to Cozumel
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no