"You have lost 4 customers for life"
Michelle Blackburn (United States)
✅ Trip Verified | We were rerouted to from Denver to Colorado Springs (due to weather) and we’re made to remain inside the airplane on the tarmac for 4+ hours without returning to a gate. The bathrooms were shut down the last hour of our flight because it was so full of waste. We were told we could leave the plane but could not take our luggage, could not reboard, and could not book another flight. We were basically held hostage by United Airlines. After I filed a complaint with customer care, I got an automated response that said sorry for the delay and we hope to see you on a flight again soon. No, thank you!! You have lost 4 customers for life! This is no way to run a business. Our experience was as disappointing as their “customer care” response.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Fresno to Denver |
Date Flown | June 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Difficult to receive a refund"
John Snyder (United States)
✅ Trip Verified | To complete my trip it was going to take four airplanes, of the four three broke down. I booked first class flights yet was reduced to economy seating. Difficult to receive a refund. Had to stay the night in the airport and was not allowed a hotel. Very sad, I will be flying Delta for now on.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Medford, Oregon to Casper, Wyoming |
Date Flown | June 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"$35 to check my small overhead bag"
Meredith Moonier (United States)
✅ Trip Verified |
Booked my flight on third party site. Was not informed you could not have a carry on bag. Thought it was weird i could not check in online. Got to the airport where the United attendant said I had to pay $35 to check my small overhead bag. I was very upset as I have never been on an airline that you could not bring one small carry on. She said i could bring a personal item which i did not have. Then told me to go buy a small bag from gift shop to carry my computer, cell phone, wallet, etc. The audacity. Then she said I could have upgraded 24hr before for $45 and then I could have brought my bag. I have never flown United and will never again. Apparently this is all over there website.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | St Louis to Detroit |
Date Flown | June 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"my claim was rejected"
Valetha Mitchell (United States)
✅ Trip Verified | Arriving at O'Hara airport, I had 2 bags damaged. One wheel was completely broken off. The other wheel was bent so bad that it was hard to pull. After standing in the baggage customer service line for over an hour, both the agent and I agreed this bag had to be forcibly thrown. She offered a different bag but it was much a lesser value and i was traveling with a set. After submitting my claim, I received an email advising my claim was rejected and the damage was wear and tear. This unfair treatment. I will never fly United again.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Detroit to Chicago |
Date Flown | June 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Bad customer service and delays"
C Carmichael (United States)
Not Verified | Horrible experience. I took four flights in one weekend to go to Colorado. Each one was over an hour delayed with barely any announcements or updates. Bad customer service and delays.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Colorado Springs |
Date Flown | June 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"What an awful experience and poor customer service"
1 reviews Elan Singer (United States)
✅ Trip Verified | I was denied boarding on my return flight to Israel. I was told that because there was no one staffing the International Desk that they were unable to verify my travel documents and therefore they would have to deny me boarding. They suggesting rebooking my fight to the following day when their International Desk would be staffed. How they can have no one working on the International Desk during check in of an international flight with complex flight restrictions is beyond me. What an awful experience and poor customer service. I flew the next day on El Al without difficulty.
Aircraft | Boeing 787 |
Type Of Traveller | Business |
Seat Type | Premium Economy |
Route | Tel Aviv to New York |
Date Flown | June 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"a mixed experience with United"
10 reviews Myron Murmanov (United States)
✅ Trip Verified | I had a mixed experience with United. When I arrived at the airport, the staff at the check-in did not look like they wanted to help me out. I wasn't even given permission to choose my seat. Luckily, the gate agent for the flight was much nicer and was able to move my seat for me. Onboard, we were informed that the entertainment system was out of order, and therefore, the flight attendants advised us to install the united app for personal entertainment. After we departed on time, the cabin crew served us a snack bag which included a stroopwafel, pretzels, and Dasani. While this offering was much better than that of American, it is definitely lacking when compared to the full service offered on Delta and JetBlue. The rest of the flight was uneventful, and we landed on time at Newark.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Miami to Newark |
Date Flown | June 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Will be switching to another primary carrier"
1 reviews S Murphy (United States)
✅ Trip Verified | Flight UA6328, female flight attendant was horribly rude, unprofessional, and arrogant when I wasn’t sure if bathroom was occupied or not. Her body language, words, and tone of voice said it all. The passengers were 30x more civil than her on this flight. She had her name tag covered with her hand when we were departing plane, I’ll bet she does that a lot. I’m a Premier Silver member on United, and have been recommending them for years, yet don’t intend to continue that. They were also 45 minutes late. Will be switching to another primary carrier.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Houston to Indianapolis |
Date Flown | June 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Terrible experience with all staff"
C Lewis (United States)
✅ Trip Verified | Terrible experience with all staff at United Airlines in Hawaii. Staff are not knowledgeable on how to deal with customers. They are not co-ordinated, we check in 1 bag at the gate and we have another carry on bag, I asked the staff and she said the small bag was ok so we only checked the big bag at a cost of 35 dollars. We go inside the gate, at the gate they did not allow my other bag so I needed to check it in and I had to pay 60 dollars. I asked them how come they said at the check in that my other bag was ok and the crew could not give an exact explanation. Worst flight ever, I will not go to Hawaii anymore via United Airlines.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Hawaii to San Francisco |
Date Flown | June 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"on all 4 flights your crew were all very rude"
Lorie Stark (United States)
Not Verified | I know you are just as stressed as all of us but on all 4 flights your crew were all very rude. With everything going on today we need to be kind regardless of the situation. To get your head took off for a simple question is not customer service.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Tulsa to Cozumel |
Date Flown | June 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |