United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4843 reviews
3/10
3 star Skytrax Rating
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1/10

"never fly through this airline again"

(United States)

Trip Verified | We reviewed the dimensions and the sizes on the United website. I had a back pack as a personal item and the small dimension carry on luggage, I was told when grabbing my ticket i would have to check in the carry on luggage. The customer next to me was getting on the same airline and was told her carry on luggage was fine to pass when it was more bulkier then mine. If the website isn’t correct why have the dimensions on the website if you guys are still going to pick and choose who pays to check in there bag. I will never fly through this airline again!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePasco to Miami
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"treat your customers with respect"

(United States)

Not Verified | We flew back from the Bahamas and our flight from Houston to Chicago didn’t have air conditioning so it was hot and stuffy the whole flight. Then I get to Chicago and have a 13 hour layover. Its cold as heck here with no where to get rest. Then when my flight finally gets there, their is mechanical issues so now I'm stuck here waiting for 2 more hours so far and I still haven't left the airport. I missed work and it doesn't even seem like they are doing anything about it. Our flight to the Bahamas was the same way, we had a 12 hour layover in Newark, NJ. Plan your flights better and treat your customers with respect. All of your staff was continually rude to me and my wife.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteChicago to Muskegon
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"reasons not to fly United Airlines"

(United States)

Not Verified | Three of thee four planes I needed to travel to complete my trip broke down. On the trip out I arrived late and was not able to use my first-class seat. I missed my connecting flights on my return trip and had to spend the night in the airport. I was not offered a hotel or food. I missed a day of work due to returning home late. We boarded the plane twice in Casper. I was lied to regarding the delay from Casper to Denver. The captain was the honest one and told the truth of mechanical failure of the air conditioner. The plane in Denver broke down as well and I had to be booked on another flight. The absolute worst service ever imaginable. I booked first cabin tickets and those were downgraded to economy. Trying to get a refund, after a week I have had no luck. The Customer service wait time on the phone is over 90 minutes. Seriously what else could possibly go wrong. I will be posting a very detailed account of my trip online as “Ten reasons not to fly United Airlines” as a serious comedy. Casper staff was incompetent and not helpful, but I do appreciate them being at work do to covid-19.
AircraftCanadair
Type Of TravellerBusiness
Seat TypeFirst Class
RouteMedford to Denver via Casper
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I will never fly with United again"

(United States)

Trip Verified | The customer service at the Chicago airport is awful. First off, the fact that they were extremely rude to everybody who missed their flight because of mechanical issues was unprofessional. Second, when we asked for further accommodations they refused to do so. Our next flight is 20 hours later and that is the only one to Sioux City. When we asked the manager about further accommodations, she was incredibly rude to us. She kept saying “the hotel wasn’t free for us, so that is our accommodations.”. What are we supposed to do with our bags for 8 hours after we check out of our hotel? Lastly, I will never fly with United again. There are many other airlines that are just as cheap and have a much better experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNashville to Sioux City via Chicago
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"To this date still no response"

(United States)

Trip Verified | Horrible Airline. They kept moving our flight. Originally had a 2 hour layover in Houston. They pushed our flight for unknown reasons except an email that said “your flight schedule has changed.” Instead of leaving at 5am we were to leave at 7am. We would arrive in Houston at 9.30 but our connecting flight left at 9.15 and they would not hold it. We had to drive from San Antonio to Houston to catch the connecting flight. The only solution they offered was to allow us to get on a 7pm flight after a 10hour layover in Houston. We drove to Houston the moment we found out we would not make the connecting flight in the morning. We contacted United and it’s been a couple months. To this date still no response. We will try our best not to ever fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Antonio to Cancún via Houston
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"was the worst experience"

(United States)

Trip Verified | We had a direct flight from Newark EWR to San Francisco. However within the first hour of flight the cabin pressure was so low that we had an emergency landing. We landed at Pittsburgh airport then they made us wait from 6Pm to 11Pm lying to us about another (rescue) flight being on the way! At 11 they gave us $30 food vouchers and then made us wait overnight at a sketchy motel we had to take shuttles there. Then next morning they said the flight would depart at 11 so we were at the airport at 8 Am just to be safe. Obviously they lied we departed at 2 Pm. So much time Wasted! I had also rented a car for 7 days for around $900 Total. I had to check in by 12:00 Am or I would be changed $2400. So I ended up paying $2400! The worst part is they didn’t give us our luggage! My kit was in the luggage as well. It was the worst experience. Original flight was delayed and we were supposed to land to San Francisco originally at 6:00 Pm (June 27, 2021) but landed at 2:30 PM San Francisco time( June 28, 2021). Had to cancel so many plans! Had to over pay for my car rental!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to San Francisco
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never pick this airline again"

(United States)

Trip Verified | Will never pick this airline again. Completely disappointing. Much prefer Delta and Southwest. Next time will remember cheaper is not always better. Too slow and system issues from the beginning
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBirmingham to Houston
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"I won't fly United again"

(United States)

Not Verified | United unable to fly on time causing connection problems. Too much stress. Our flight out of GEG was on time to Denver. The flight to Springfield from Denver was over an hour late. Then evidently that hour timed out the flight crew. They had to page a replacement flight crew causing more delay. Ground transportation in Springfield is now screwed up. Text updates timely and helpful. Having to have a miles account to enjoy food and beverage is a huge hassle. Tell your IT cost saving morons to consider customer needs. I won't fly United again. The stress isn't worth it.
AircraftEmbraer
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSpokane to Springfield
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Failure to provide paid services. Don't fly United!"

(United States)

Trip Verified | How can United be any worse. My flight to Durango was delayed by 3 hours. Told it was misbalanced. Changed gates 5 times. Arrived so late a whole day was ruined. Then on return flight. Woke up early for a 5.45 flight. I was with my family. We paid for upgraded seats and baggage. Plane failed pre-flight, waited for a part to be flown in from Denver. Watched 2 other United flights, 1 Frontier, and 3 American flights depart. Missed my connection, was rebooked on another United flight middle seats throughout the plane. Called customer service asked for refund told I had to do it at the gate. Read reviews which said that United doesn't give refunds. Gate agent said she can't give refund. Sounds like breach of contract. Failure to provide paid services. Don't fly United!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDenver to Durango
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"you get what you pay for I guess"

(United States)

Not Verified | What a joke of an airline, no way to change a flight without just completely booking a new one right outside the 24 hour window after purchasing. Highly suggest never using an airline that scams their customers like this. But you get what you pay for I guess. I’ll never use this airline again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChicago to Denver
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no