United Airlines

✅ Trip Verified | I had already missed my morning flight. So they gladly rebooked me at a later flight in the day. What a mistake thinking this might be better. From Great Falls to Denver, Colorado. Due to bad weather-and low fuel-we had to fly to Colorado Springs and refuel because they didn’t have enough in the tanks to stay aloft. When we landed in the tarmac, we were in if ten other grounded planes. That took a while for us waiting on the tarmac an hour-to take back off and go back to Denver. There are no chargers on board. So when we finally land in Denver. We stand in line for about 3-4 hours with both customer service lines at least 4 city blocks long. Everyone is hungry but I don’t have anyone to get me food. I also don’t have a phone charged up anymore due to no flight charging. And I forgot my cord. So a customer service rep comes out after 2 hours and hands us a card with a 1-809 number in it-telling us there’s no reason to wait in line-just call this number or re-book at a kiosk. So I get out if line to buy a phone charger cord-but every store that would sell these are literally closed. So I walk back to the monster line and wait at least another hour in line. With 4 wonderful but understaffed customer service reps. One helps me. You overhear they should have gone home by now-but will be there until midnight. At least one of the employees thinks to hand out overnight toiletry bottles. By the time I get there, I got rebooked to fly out at 9am the next morning. Flying alone, exhausted from the standing in line-I realize getting a taxi to a hotel or even being able to make a hotel reservation is impossible because my phone is dead. A nice lady who just missed her brothers wedding hooks me up for the remainder of the line wait. The only restaurant open at this time is McDonalds at Gate A, that you have to take a train to get to. My ankle is acting up by now. I wait in another line for a half hour, and wonder if I’m going to get sick from eating McD’s it’s the only restaurant open at this point in Denver. At this point I just want to fly back home with minimal time before my scheduled flight home. I had to speak to a boarding gate specialist to get help with the video concierge, which was cool. He confirms that my luggage has ample time and can be re-routed to MT. But before finishing the transaction that took 22 minutes-the audio patched in the audio from the kiosk across from me. We just end the call because communication no longer works. Luckily I got a text telling me my new seat has been confirmed-but the new e-ticket won’t come up on my phone yet. So The boarding gate specialist offers to And just barely was able to print my ticket out for me. I find out my new route home didn’t include any notes about not needing the flight. So if I hadn’t inquired-they wouldn’t have seen any notes about this and made a refund harder to get. I get to my gate for my new new flight home. And it’s delayed because the plane broke. They find a new plane-we walk to a new gate. We get to the new gate-and the gate people have no knowledge of the connecting flight. So we finally get in the plane. And I’m sitting next to a man who is so wide-his arm is touching mine and I have to sit hugging myself just to not have to feel his arm on mine the whole flight home. To top it off. I get home and my luggage ended up going to Charlotte.

✅ Trip Verified | My flight was scheduled on July 4 2021 Sunday at 1:00am. We checked in and were at the gate and then we’re notified that it was delayed by an hour then 2 hours and then completely rescheduled to evening 5 pm That is 16 hours delay. After we check in for 5 pm we were notified every hour that it is again delayed. In total we were notified 8 different times the aircraft had a technical issue and was repaired and then brought to the gate. To our horror wrong aircraft was brought and we were delayed again. This has been a total nightmare we have at the airport for over 24 hours now. The food vouchers provided are not really accepted at at all food vendors.

✅ Trip Verified | Bought a ticket in first and the United check-in system confirmed check-in, but then canceled the leg in error. Spent an hour trying to get it resolved. The ticket agent and gate agents were no help. The ticket agent spent 30 minutes on hold with United trying to figure out what to do. The two supervisors were rude. The logical way to remedy the issue was to bump an upgrade to accommodate the paying passenger, but they were unwilling to do that. United made zero effort to fix the problem.

✅ Trip Verified | Worst experience by far! Leaving home (JAX, FL) we had a layover in Chicago that should have been about 40 minutes. It ended up being 8 hours. Our departure time was pushed back four times, before they let us board the plane. We sat there for a hour before they had us get back off the plane, because no one could fix the weather radar. So we waited an additional hour for another plane to fly in. Then, leaving Vegas to get home was a complete disaster! We got to the airport early enough to check in but was told we were too late and had to wait 5 hours for the next flight to Denver for our layover. We board that plane and had to wait a hour for a pilot because one of ours wasn't feeling well. However the replacement pilot flew in from another flight! For some reason, the plane wasn't fueled up before leaving, which caused us to have to land on a secondary port for fuel. The fill in pilot was then out of flight time, which caused us to be stranded for 8 hours in Grand Junction. The airline promised us hotel accommodations since everyone missed their connection flight. But when we made it to Denver, they apologized for not having rooms for us. Most people had to sleep here in the airport (where we are still sitting). We got here at 12am and it's now 7am. We were supposed to fly straight home from here, but now we have a layover again in Chicago and we just are praying it goes as planned!

Not Verified | I was supposed to fly from Vegas to Denver and we were supposed to depart at 11:50 but our pilot got sick and we had to wait for a replacement pilot, which was a 30-40 minute wait. After he got there one of the crew members went to the bathroom in the airport and took up his flying time. We were about to get to Denver until the wind got bad and we were told to circle around but we apparently didn’t have enough fuel to circle around for an hour so we had to turn around and go to Grand Junction to fuel up which was an hour wait but right before we were about to depart back to Denver our replacement pilot had to time out because of the crew member that went to the bathroom. We would’ve made it if she would’ve used the bathroom beforehand or just used the aircraft bathroom. After all of that we had to wait at grand junction for about 6-7 hrs until we had to get to Denver. Once we got to Denver they were very rude about reimbursements. They said they would book hotels for us but they didn't have any rooms so we all had to figure it out. And they gave a slip with a confirmation so we can call and give them our receipts for everything we had to spend money on. Half of the people on my plane had to sleep at the airport because of this. Also right before we were about to depart from Grand Junction they had the back row move to the exit row because of unbalanced weight. Everything was horrible and this airline sucks.

Not Verified | Today I had the worst experience I had with United Airlines ever. I had tried many airlines before. Indeed this is the most disappointed one. I got to the airport and was informed by the front desk that I was 2 minutes late to check in my bag, and the young lady told me she cannot help me check in my prepaid baggage. She demanded I rebook my flight although I still have 40 mins remain to go through the security, so my family decides to leave the bag here and shipped it later. One of my family members wanted to leave the bag at the side of the resting area quickly so she can walk with me to the security gate to make sure there is no further trouble. The front desk employee yelled we cannot put the bag nearby airport seating benches and urged my family to take this out of the airport, and cannot leave this inside. We followed what she said and took the bag out of the airport. This was a terrible experience with the United airline, and the employee needs better training to treat customers better.

✅ Trip Verified | I vow to never fly this airline no matter how desperate I am to get somewhere. The communication within the airline is non existent from what I observed. From the very beginning before even getting to the airport I started receiving texts telling me I would be delayed. I wasn’t too upset to begin with being I hadn’t left the house yet. But the text kept coming in, my original departure was 10:55 pm on June 30th. We actually departed around 2:10 am July 1st Pacific time. It was a fast flight across the country (5 hours) that was nice. I only got one half bottle of water the entire flight. That was odd. Got to Newark between 10:30-10:45 am Easter standard time. It was so disorganized getting off as usual. My connecting flight was supposed to depart at 1:45 pm but that of course did not happen. My gate was changed a total of 7 times which is where the coordination between staff was lacking. I was dragging around 2 toddlers ages 2 and 4 all over the airport to all the different gates. With the gate changes of course also came with delays, we finally departed at 5:00 pm and got in at 6:00 pm. While my overall I was only 3 hours and some minutes late, the ordeal had me up well over 24 hours. I can’t imagine if I would have needed to actually be somewhere on a more strict timeline. Now I know there were supposedly “weather conditions”. However I also told (by a United staff member) that it was because of lack of staff to be on the plane and we were waiting for a Stewardess that was hours away. They attitudes of staff was not bad but it wasn’t great either. This company sets up their workers to be verbally attacked by disgruntled customers. I had had enough and went to go to customer service but unfortunately for me there was no one staffing it, and the same thing happened to my husband the same day because he was meeting us from another state. This is not the first time and it won’t be the last this happens. I just hope to save someone the time and money by saying avoid United like the plague. If you want to be on time just spend a little more money and fly with another company.

✅ Trip Verified | I flew UA for the first time in years due to convenience of route and UA matched my AA status for 90 days. First UA flight was codeshare with Brussels Airlines EWR-BRU continuing to Africa on SN and ultimately returning JNB-EWR. All flights business class. My experience on UA in one word - abysmal. Check in at EWR was chaotic. Only self-check in machines available but they had to be operated by United personnel. There was one UA employee for about 6 machines in the premium check-in area with people pushing, cutting in line and certainly not any form of social distance. The agent was clueless and check in took over 30 minutes. From two flights in Polaris, I have quipped that Polaris should be a violation of the Geneva Convention. The seat is smaller and more cramped than what I am accustomed to on other carriers. The configuration of the seat and the tray table is such that there is no room to move legs with the seat fully reclined. I have bruises on both shins from trying to adjust leg position under that overhang. Unlike other airlines, United is not offering special meals (even got a special meal on the Brussels Airlines leg to Entebbe, Uganda). Instead, there was at least a vegetarian option but UA is hiding behind COVID restrictions to provide a meal which was at best a sub-par coach meal for a discount carrier. Even worse on the 15+ hour JNB-EWR service with a coach-like tray dinner, meager breakfast and not a snack in between. Flight attendants on both UA legs were pleasant enough but certainly not in any way attentive. Just matter-of-fact doing-my-job. I certainly cannot say that UA has earned my loyalty based upon this experience and gladly am returning to my prior carrier and its alliance.

Not Verified | Horrible experience that I had on 7/3. The airline should have known about the bad weather in Houston. The excuse of deplaning in Dallas due to fuel shortage is unacceptable. This could have been avoided for 100+ people affected from the flight by fueling the plane fully at the Orange county Airport. This will be my last time flying with this airline due to its unpreparedness. United needs to be more preventive with risks and not reactive.

Not Verified | Horrible. I have not flown once with this airline in the past 3 years without experiencing some sort of issue, delay, or cancellation. Communication is seriously lacking. Last time I flew, I almost missed my flight because they changed up the gate last minute and never notified me of the change. I have had to demand refunds or compensation more than once from this company. Every time I’m waiting to take off, something has me waiting on the plane ready to go for an extra hour before we even approach the runway. Their economy class planes are so uncomfortable I am hurting every time I get off the plane. The only positive thing I have to mention is about their flight attendants, who seem very professional and nice. I will be looking for a different airline to stay loyal to from here on out. I know I’m not the only one. I would give 0 stars if possible.