United Airlines

✅ Trip Verified | Recently flew and not impressed with the bagging. First flight could get checked in via text and put bag in the plane. Second flight when I was trying to check in it said I had to check in at terminal. When I got there the guy was a little flustered because of the people who had questions. I asked if I had to check my bag in. He said not to worry and checked me through. When I got to the gate, I have to check it in and pay $60. That's what really made me upset. I may not have understood directions all the way, so that's on me but that is outrageous to charge $60 bucks for a bag going on a one way trip. When we landed on the tarmac, we exited the plane outside and some people got their bags brought over and others didn't. I saw mine was laying on the floor near a wire basket so I went to get it but the guy told me I couldn't be in that area and had to pick it up at the carousel. I told him that was my bag 15 feet away but he wouldn't give it to me. So I had to waste my time and go wait for my bag to come through the carousal. Will not be flying United. I don't need to be pampered but I paid my ticket and felt these little things were a jab. The airline staff was nice and the plane landed safely as the good points.

Not Verified | Horrible customer service. The very moment something was changed from the original schedule everything went wrong. I had a 0645 flight. I changed it to a 1445 flight. The 1445 flight was canceled and they charged it back to the 0645 without telling me anything. I called to confirm a 1400 flight before all the seats were booked. The online agent was absolutely useless. I had to walk her through finding me a new flight. She still couldn't complete the task before I got to the airport. Front desk barely missed booking me for the 1400 flight so they put me on standby for it. But made me a roll over for the 1745 flight. So I make the 1400 flight. Land in Houston and my baggage was shipped on the 1745 flight. I go to baggage claim service desk for help. And the supervisor flat out refused to do anything to assist me but instead gave me a number to call. Straight up said "It's nothing we can do. You'll just have to come back at 8pm to get your bags." I call baggage claim support to explain to them everything that happened so I could avoid having to drive 2 hours just to get my bags. She being the only person that waste my time immediately approved me for my bag to be delivered. It's now on day 3 and I STILL don't have my bag even though they sent me a notice confirming I was supposed to get it yesterday at 7PM. I just got off the phone with their support team and all she could say was they left with you bag at 1300 today. Completely useless. Give me an ETA. Why am having such horried service consistently when ever I need someone from United Airline's help. Like they're working her but none of the have any clue about what's going on. Highly unacceptable. Horrible service. I highly advise avoiding them at all cost.

Not Verified | This was my first time flying and I was super impressed, from start to finish the staff at the airport and flight crew were =friendly and nice!!! I told the lady in Des Moines at check-in that I was a newbie to flying and was unsure of what to do, she helped me out, saved me money on luggage and walked me all the way to my gate. She passed the word onto the flight attendant that I was a first time flyer and they bumped me up from economy to Business Class free all the way to Chicago. The flight attendant checked in on me multiple times to ensure that I was happy and comfortable as well. Then in Chicago word got passed on again about me being a first timer, I was walked off the plane by the attendant and met by an airport employee who personally walked me all all way to my next gate and I was also asked to board the plane first despite being in group 5. They sat me in business class again free of charge and treated me like family the entire way. After we landed in Atlanta the Flight attendant was heading home and walked me to the baggage claim, she sat with me until my baggage came around and then walked with me to the exit so that I didn't get lost anywhere along the way. I see alot of negative reviews on here about the airline but I was 1000% impressed with the service I received and I will definitely be flying with the company from now on.

✅ Trip Verified | Small packed plane with no air conditioner. I asked if there was a problem with the air and was told it would get better once we were in the air. The temperature did get better but there was no air flow. We taxied for 45 minutes in a very hot cabin.

Not Verified | Newark to Santa Fe. This review has to do with United Airlines credits. Due to the pandemic, I was given a United credit. When I tried to use it, United put up many obstacles to prevent me from using it. It took 3 calls and at least 4 hours of waiting until I got an offshore person who was highly uncooperative but I finally booked the flight which was more than the credit, and I paid the amount less the credit. That was an annoying experience and I thought it was over but it wasn't. About 8 hours later I get an email saying the flight was cancelled but it wasn't cancelled. They refused to issue me a credit for the original flight but issue me a credit for the the flight that they said was cancelled but it wasn't cancelled. This isn't incompetence by United but a blatant attempt to steal money. In my case it is $454.89!

Not Verified | No weather issues, but still a 3 hour delay. Wouldn't allow prepaid luggage or early check in online. No actual carry on bags for economy class. The entire thing is a joke. I thought other airlines were bad but this is next level atrocity. Negative 5/5 stars.

✅ Trip Verified | There are many other airlines that are just as cheap and have a much better experience. Will never pick this airline again. Completely disappointing. Much prefer Delta and Southwest. I have booked a flight from Springfield IL to Minneapolis with United Airlines, my journey was horrible and never want to fly with them again. I travel with United every week and they really don’t care about the customer. On July 1st I had planned my travel from Springfield IL to my home in Minneapolis, worst thing was that after reaching Chicago they said the flight was delayed for an hour, I am supposed to get my flight at 7pm and it was delayed to 10pm, at 10 pm they said its delayed until 11.30pm, and all of sudden they announced the flight was delayed until the next morning 7.30am. I literally waited for 16 hours to get the flight. I travel every week with United and this is the worst experience I've had. This is not the first time and it won’t be the last this happens. I just hope to save someone the time and money by saying avoid United.

Not Verified | I could have flown Coach with the same, if not more, amenities. The charger would not accommodate my IPhone, I couldn’t have my purse because I was in the front row, a mechanic was fixing a door in the aircraft (which was already delayed due to weather), and the flight attendants were griping to each other about passengers.

✅ Trip Verified | I had already missed my morning flight. So they gladly rebooked me at a later flight in the day. What a mistake thinking this might be better. From Great Falls to Denver, Colorado. Due to bad weather-and low fuel-we had to fly to Colorado Springs and refuel because they didn’t have enough in the tanks to stay aloft. When we landed in the tarmac, we were in if ten other grounded planes. That took a while for us waiting on the tarmac an hour-to take back off and go back to Denver. There are no chargers on board. So when we finally land in Denver. We stand in line for about 3-4 hours with both customer service lines at least 4 city blocks long. Everyone is hungry but I don’t have anyone to get me food. I also don’t have a phone charged up anymore due to no flight charging. And I forgot my cord. So a customer service rep comes out after 2 hours and hands us a card with a 1-809 number in it-telling us there’s no reason to wait in line-just call this number or re-book at a kiosk. So I get out if line to buy a phone charger cord-but every store that would sell these are literally closed. So I walk back to the monster line and wait at least another hour in line. With 4 wonderful but understaffed customer service reps. One helps me. You overhear they should have gone home by now-but will be there until midnight. At least one of the employees thinks to hand out overnight toiletry bottles. By the time I get there, I got rebooked to fly out at 9am the next morning. Flying alone, exhausted from the standing in line-I realize getting a taxi to a hotel or even being able to make a hotel reservation is impossible because my phone is dead. A nice lady who just missed her brothers wedding hooks me up for the remainder of the line wait. The only restaurant open at this time is McDonalds at Gate A, that you have to take a train to get to. My ankle is acting up by now. I wait in another line for a half hour, and wonder if I’m going to get sick from eating McD’s it’s the only restaurant open at this point in Denver. At this point I just want to fly back home with minimal time before my scheduled flight home. I had to speak to a boarding gate specialist to get help with the video concierge, which was cool. He confirms that my luggage has ample time and can be re-routed to MT. But before finishing the transaction that took 22 minutes-the audio patched in the audio from the kiosk across from me. We just end the call because communication no longer works. Luckily I got a text telling me my new seat has been confirmed-but the new e-ticket won’t come up on my phone yet. So The boarding gate specialist offers to And just barely was able to print my ticket out for me. I find out my new route home didn’t include any notes about not needing the flight. So if I hadn’t inquired-they wouldn’t have seen any notes about this and made a refund harder to get. I get to my gate for my new new flight home. And it’s delayed because the plane broke. They find a new plane-we walk to a new gate. We get to the new gate-and the gate people have no knowledge of the connecting flight. So we finally get in the plane. And I’m sitting next to a man who is so wide-his arm is touching mine and I have to sit hugging myself just to not have to feel his arm on mine the whole flight home. To top it off. I get home and my luggage ended up going to Charlotte.

✅ Trip Verified | My flight was scheduled on July 4 2021 Sunday at 1:00am. We checked in and were at the gate and then we’re notified that it was delayed by an hour then 2 hours and then completely rescheduled to evening 5 pm That is 16 hours delay. After we check in for 5 pm we were notified every hour that it is again delayed. In total we were notified 8 different times the aircraft had a technical issue and was repaired and then brought to the gate. To our horror wrong aircraft was brought and we were delayed again. This has been a total nightmare we have at the airport for over 24 hours now. The food vouchers provided are not really accepted at at all food vendors.