Ukraine International

✅ Trip Verified | Flew Ukraine International from London to Tehran via Kiev. The worst airline I have flown with. I flew in business class on an international flight and the business class seats and service were worse than a US domestic business class flight. The food was terrible, they didn't offer any alcoholic drinks, no inflight entertainment. I will avoid this airline at all costs in the future.

✅ Trip Verified | This is the worst airlines ever. I never write reviews, I do not have time but today I am so frustrated that I feel I absolutely have to let other people know about this. First my flight from Kiev to New York was canceled, just like that, I had to changed all my plans and spend a lot of money to changed flights in US that were booked in advanced. On my flight from New York to Kiev I was notified a day prior to departure that the airplane that they have does not have premium economy class that I played for. I need to take economy or upgrade to business class. They are giving compensations but it is small so I end up paining high price for economy. If you trying to contact someone they unable to give you answer, I am sending emails without clear explanation. This airline is horrible if you considering using them you may lose a lot of money. Economy class is very bad, seats are terrible, it is a real torture to fly with them for 10 hours. Premium economy was ok but there is no guarantee here and you will not get any help.

✅ Trip Verified | Gatwick to Tehran via Kiev. Worst airline I have ever seen, due to a delay in UK for 1 hour we were unable to connect to our flight which still had an hour before takeoff, but they took the luggage anyway. We had to sit at the airport for 18 hours for the next flight. They offered no compensation, no room and no food.

✅ Trip Verified | Kiev to Lvov. Avoid this airline at all cost. They don't care about your well being or your schedule. My flight got delayed for over 6 hours. Instead of providing any information, they kept delaying the flight one hour at the time. No representatives are here, you can't talk to anyone. I felt as though I was abandoned. Worst airline I ever flew. Last time I will be flying with them.

✅ Trip Verified | Düsseldorf to Kiev. First time I’ve flown with Ukraine International. I was expecting the experience to be horrendous. However, great staff, on time and no free food. Most airlines don’t supply that free on European flights these days. Local beer was €2 for 500ml. No issues, will fly again, but wasn’t dealing with transfers/lost luggage.

✅ Verified Review | Direct flight late night from New York to Kiev. However, the seats are smaller than regular airline and closer to each other, tables were not clean and had crumbs all over, food is horrible. They do not provide fragile tag for checked baggage so if you have fragile large items that you can't bring with you forget about them. Airport stuff in Ukraine was very rude. They only have one big TV in the front of a cabin as only entertain for 9 hours of flight. I will try to avoid this airline at any cost.

✅ Verified Review | Venice from Kyiv delayed by 6 hours. There are a lot of flights delayed that day, but this one had the most extended delay. The reason was that one of the planes was out of order. I received the notification in the morning just a few hours before the flight. According to the local law, I would not get any compensation. The flight to EU by the non-EU carrier is also not covered by any compensation. The only option for me was that the airline should provide me a free re-route in case of the delay longer than 5 hours. I called the support immediately. The girl told me that they could re-route me through Viena on Austrian to arrive 1 hour earlier. I agreed, and she asked to wait on hold. After few minutes on hold, the call stopped. I waited few minutes, but she did not call me back. I called once again, but the operator told that there is no record regarding my previous call at all. I asked about re-route, and he said to me that it is possible but only using own UIA flights. I argued. He told me that they could use partners but not Austrian as it was not their partner. When I said to him that Austrian has code-sharing flights with UIA and they should be partners he asked the supervisor and sent me rebooked confirmation 15 minutes later. I see as there is no compensation due in case of long delays the UIA does not hurry to fix their issues because it is cheaper just to do nothing. On the way back the Boeing 737-800 was new (7 years), but the interior looked like 15 years old. I would prefer the EU carrier next time because in case of such delay they will be due 400EUR for each passenger. As a result, such situation will never happen as it will be cheaper to replace the plane than pay the compensation.

✅ Verified Review | Kiev to Tel Aviv. I flew UIA a handful of times from and to Kiev, and never had a bad experience. The crew is not overly friendly, but efficient, helpful and professional. The seats are the old type, much more comfortable than the new rock hard "slim seats" found on more expensive airlines. The flights were on time, and arrivals at Kiev were a breeze. A heartwarming moment sticks in my mind: on one flight to Kiev, in the dead of winter, I forgot where I had left my coat. Soon all the flight attendants and at least five passengers, all total strangers, were busy helping me look for my coat in the overhead bins and under the seats (we found it, or else I would have frozen to death withing minutes of leaving the terminal.)

✅ Verified Review | Budapest to Bangkok via Kiev. 7 hour wait in the airport because the flight wouldn't make it in time for my connection due to a delay. Staff were annoyed when I asked for an explanation and left me with a meal ticket which just covered the price of a beer. Complete joke of an airline and will never use them again!

✅ Verified Review | Tel Aviv to Milan via Kiev. When we bought our tickets the company didnt recognized itself as a "low cost" conpany although the prices are like any other other normal airline. Because we didnt print our check in, they took us 10€ for each pesenger - an exaggerated price for such a small mistake. No meals offered during the flights, only some snacks and drinks. In the drinks they didnt have even diet coke on board. Only water is served by free charge. In conclusion, this airline is like any other low cost company (even worse) you need to take that in mind if the price is profitable.