Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2512 reviews
4/10
4 star Skytrax Rating
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1/10

"a harrowing experience"

(United Arab Emirates)

Trip Verified | They cancelled the flight from Kayseri to Istanbul. Upon calling their customer care services, they informed me that their servers were down and need to call them later. In the next 1 hour, I called them 3 times to get the same reply (their calls are chargeable). I had to book another flight on my own to reach Istanbul as I had a connecting flight to Sharjah (I missed my flight as the next flight was way too late). Upon reaching their office at Istanbul airport, their customer care representatives behaved badly and only refunded the usual cancellation charges as if I had cancelled the flight - they did not refund the full amount. They even refused to provide accommodation and flight to sharjah as it was a different airline booking. Their customer care number was not reachable. All in all, a harrowing experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKayseri to Istanbul
Date FlownJune 2019
Ground Service 12345
Value For Money 12345
no
1/10

"disrespect towards its customers"

(Ukraine)

Trip Verified | Kiev to Bamako via Istanbul. The most horrible experience among all the airlines I have ever used. Three days have already passed since airplane landed in Bamako and my luggage still was not delivered. Apparently, air operator abuses the scarce number of flights available in the indicated direction and substitute passengers' luggage by commercial cargo. This company demonstrates highest degree of disrespect towards its customers and I see no point to positively assess it.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKiev to Bamako via Istanbul
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Absolute chaos from start to finish"

(Thailand)

Trip Verified | Absolute chaos from start to finish. A surreal experience. There was so much wrong but I want this review to be short. The flight left an hour late. The boarding process was chaos. I was brought a meal that had already been opened and reclosed, and was missing the plastic covers (i didn't eat it). We booked this flight to use the Touristanbul service. Every single communication we had with Turkish Airlines was cryptic and baffling including email exchanges with the hotel desk, the Touristanbul desk, and the feedback desk. They were unable (incapable?) to provide clear or helpful information. Despite having a 20 hour layover, we were denied all services. So, take TA promises with a grain of salt.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Istanbul
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"extremely poor customer service"

(Australia)

Not Verified | Kuala Lumpur to Dubrovnik via Istanbul. Worst airline and extremely poor customer service. Our flight was cancelled due to high winds. This is understandable. Safety first, but we were told to collect our luggage, then go back and line up at the counter. Stop, you must collect your luggage. No communication about the process, nothing. We waited in line for over five hours while two staff were assisting 200 passengers to rebook them and put them in hotels for one or two nights. No leadership or executives appeared. Two young ladies who did their best. Staff in Istanbul are useless and need customer service training. I will never fly with them again and I will not recommend them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Dubrovnik via Istanbul
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"it was a good experience"

(Netherlands)

Trip Verified | Amsterdam to Istanbul. Check-in was very convenient and fast. The flight departed on time and the seats of the former Kingfisher Airlines plane were quite comfortable with decent legroom. Turkish Airlines has two of these ex Kingfisher planes in its fleet which have a different entertainment system, which has very limited entertainment options. On this 3 hour flight a hot meal was served (chicken was tasty) together with a drink service. The crew was professional and polite. After landing the taxi time to the gate at the New Istanbul Airport was quite long, but we arrived on time. In the end it was a good experience.
AircraftA330-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAmsterdam to Istanbul
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"frustrating and agonizing experience"

(Canada)

Not Verified | Montreal to Istanbul. My wife and kids were travelling via tk 36 on 16th June, boarding time 930 pm, around 10:00 pm it was announced due some technical problems flight was delayed by a day, new departure is 8 pm next day. Local passengers were asked to collect the luggage and come back again tomorrow. I went to pick them again, my wife called from baggage claim that she wasnt able to find our bags and waited long enough at the belt. There was no TA staff down there to help. I talked to the staff at the airline counter that my wife is needing some help cant seem to find the bags, she is there with kids if u can send someone at the belt to help. First thing Turkish Airlines staff member asked me is she travelling with 2 kids, how many bags, i told her 4 bags - she started why 4 bags when she is alone with 2 kids, kept on mumbling and they were all busy here at the counter. Well first of all its not her concern, non of the bag was overweight or size and we were within allowed limit. Anyways i guess there were more passengers in similar situation and figured out where the bags were lying. Next day we kept on checking for the departure time which was 8pm. At around 3pm it changed to 6pm, we called Turkish airlines office and they said yes it changed to 6. No email or sms through the day. We rushed to airport, chaotic scenes at counter huge line up and counter was still closed. Figured out flight time was now changed to 8:30pm, eventually at 4:45 we also got email confirming the same. However flight ultimately took off at 1030pm. It was a frustrating and agonizing experience. Unreliable, lack of communication, and unprofessional customer service. Not recommended.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMontreal to Istanbul
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"not satisfied for this service"

(Turkey)

Trip Verified | Beirut to Istanbul. I wanted to change the date of my flight from 22:05 16\6\2019 to 15:55 at 16/6/2019 - it's on the same day just a small change between hours and there were free seats in both planes. They wanted 126$ for the change fee, and it's a very huge number for a small change, I'm not satisfied for this service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeirut to Istanbul
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Worst time schedule ever"

(Egypt)

Trip Verified | Alexandria to London via Istanbul. Flight delayed one hour from Alexandria had to run to catch the connecting flight in Istanbul which was at the other side of the airport. In the return flight, it was delayed by more than an hour and a half in London and had also to run to catch the returning flight to Egypt. Worst time schedule ever!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAlexandria to London via Istanbul
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"pretty comfy seats"

(Turkey)

Trip Verified | My flight from Istanbul to Bodrum was very pleasant. Aircraft was a B738 equipped with in flight entertainment, and with pretty comfy seats with a nice legroom(I'm 1.84). Unlike what most people claim experience taxi duration to runway 34R (which is the farthest runway from the terminal) was 15 minutes and we didn't hold before departure. Crew was ordinary, my luggage didn't get lost. As usual for short flights we were offered a sandwich/toast, a variety of drinks and some snacks. We arrived 3 minutes early too. Food could have been better but the flight is too short for any other kind of meal to be served.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Bodrum
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"crew very efficient but no smiles"

(South Africa)

Not Verified | Johannesburg to Toulouse via Istanbul. Seats comfortable without being luxurious - Economy after all. Food good but airline should stay away from omelets as bland and runny! Cabin crew very efficient but no smiles - rather this than cheerful incompetents. Staff at Toulouse airport excellent. New Istanbul airport very impressive. Would definitely fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJohannesburg to Toulouse via Istanbul
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes