Turkish Airlines

✅ Trip Verified | Toronto to Tehran via Istanbul. I am using Turkish Airlines for many years. The young lady who was serving me, was so aggressive and very unkind. The whole flight I was shaking and was under so much stress. I will never use again the Turkish Airlines. This young lady put me under so much stress over my luggage. The airlines should pay more attention to hire the right person to serve the customers. I got very disappointed and not happy with my recent flight and use other flight instead of Turkish Airlines.

Not Verified | Amsterdam to Doha via Istanbul. I booked a flight with this airline to leave Amsterdam on 30th December 2019 at 18:00 and to arrive in Doha on 31 December at 07:00. They then change it to arrive in Qatar on 1st January at 0700. We reschedule the flight to depart from Amsterdam on 30th December at 12:00 to arrive in Qatar on 31st December. today they change again their flights and we had to schedule again to depart from Amsterdam on 29th December to fit the airline as there is no flights on 30 December. I am very disappointed in this airline as we had to change all our schedules and plans to fit the airline. I will not recommend this airline due to changes like this.

✅ Trip Verified | Istanbul to Cape Town. Excellent crew but food ghastly and Turkish Airlines food is inedible. Overcooked and unappetizing. Pity because i could not fault them on anything else. Would definitely travel with them again but would bring my own snacks. I managed to get a very good fare which is a bonus.

✅ Trip Verified | Chicago to Skopje via Istanbul. I booked economy class tickets on Turkish Airlines and paid extra for exit row seating. Unfortunately, the airline cancelled the first leg of the trip two weeks before scheduled departure. This meant I would miss my connection to my ultimate destination. I had to leave two days earlier than planned due to the cancellation. It also meant the exit row seat I paid for was no longer available. Normal businesses would refund this extra expense I paid for the exit row seating. After submitting a feedback request, the airline agreed to refund the money, however, six months later I still have not seen a dime of that money despite tens of feedback requests/emails. The airline has delayed, confused, made excuses, claimed no refund was needed, etc. all to try and frustrate me so that I would no longer pursue the refund. I also contacted the consumer protection division of the USDOT, who relayed my complaint to the airline. The airline again agreed to refund the money, but now continues to make unreasonable demands for me to receive the refund. The airline claims they can not refund the credit card used to make the purchase and insist on me providing a copy of my passport and bank account information. Coincidentally, I had a very similar experience on KLM about a month after my Turkish Airline flight. KLM was wonderful. They refunded my credit card within 5 days of the flight. The Turkish Airline flight was a terrible ten-hour flight that was very uncomfortable. I am tall at 6'2, the seat was not fit for a much smaller person. The aircraft was old. The plane had decor of the 70's and 80's and many of the video screens around me were broken, including mine. On the brighter side, the flight crew was pleasant and the food good. Outside of the uncomfortable seat, the flight would have been grand. On the return trip, I did sit in an exit row and can honestly say it was a very pleasant flight. Unfortunately, given my experience with the customer service and refund process, I can not recommend this airline. If anything goes wrong and you expect a refund, you will be frustrated. The airline does not do the right thing. It is worth paying a little more on competitor airlines

Not Verified | Cairo to Manila via Istanbul. We came from a long trip in 3 countries and flight going home from Cairo, was Turkish Airlines. Our experience from our tour turned into nightmare when our connecting flight with the same airline going home to Manila left us. We knew our rights as passengers on this case and asserted it, but this airline did not make our 24 hours wait in the airport comfortable. We learned that they cannot issue us e-visa because we were not Shengen or US visa holders, so we understood that we cannot avail their free hotel accomodation in the city plus avail free airport transport. The least they could do to compensate their shortcomings to us is to at least accommodate us in a hotel inside the airport or have us stay in their lounge. Their wifi was limited for only an hour and was not enough for us to communicate with our loved ones, as well as do transactions with our associates in Manila as their shortcomings to us affected many of our business activities and other commitments. With the food, we have to get stub every 5 hours before we can eat. Its a long walk to go there then walk again going to the restaurant. The staff are all rude and does not really care. I wonder why your have "Care Points" with people who does not care.

✅ Trip Verified | Denpasar to Vilnius via Istanbul. Ruined my holiday! So i booked my holiday from Vilnius to Bali. I purchased ticket to come back December 9th. I got an email from them, that they will not have flights mid of December and they offered me to fly back home 6 days earlier from my initial date or stay 15 days more from my initial day. They shorten my holiday for 6 days, is that normal? I have planned so many things and i had to cancel, and i also purchase health insurance for all those days, and im not gonna get my money back. Anyways, i will never fly with this terrible airline! I do understand they have a right to change the date, but shorten my long planed holidays for 6 days is insane.

✅ Trip Verified | We have been using Turkish Airlines for more than 10 years. Flying back and forth from Duabi, US and Istanbul. We have been experiencing a very bad service. Yesterday, my mum's flight was originating from Atlanta to Istanbul then heads to Duabi. They issued for her two tickets from Atlanta. When, she arrived in Istanbul. They changed her gate without Announcing in English. We bought for her one ticket. It was not separate ticket. They didn't handle her and her case.

✅ Trip Verified | San Francisco to Lahore via Istanbul. This is the first airline I have flown that has unprofessional and rude air hostesses. I flew with Turkish second time and paid for a bassinet seat $300+ they even didn't provide us the required services and favored another woman who was Turkish. They told us that the seat assigned to my wife is "out of service" and moved my wife to sit with a male which we didn't accept and I sat there instead of my wife which sabotaged our travel. Later, they offered the same "out of service" seat to a Turkish woman. On our second flight, they again forced my wife to sit with a male person for a bassinet seat and we spoke to the staff but they were rude and didn't entertain us. Finally, we didn't avail of the bassinet seat and exchange our seat with a kind person and sit together on a not-bassinet seat. We still have a return flight on January 4, 2020, let see how they treat us. I already filed a case which I know no one will read, I have given feedback a week ago and I never hear back from them. I will suggest staying away from this airline. And I don't want to mention their late flight which was 3 hours late.

Not Verified | Toronto to Tehran via Istanbul. The most disrespectful customer service. I have been a miles and smiles member for many years and I always book my flight business class. This is the second year i have booked to travel with my service dog and it has been 2 month and my file is still pending. When I contacted the customer service department every time they do not give me a right answer and tell me to call back later. On this ticket i have also a flight with Lufthansa and they were to approve my service dog within the first 24 hours and for Turkish Airlines it has been 2 months and they still have not given me an answer. Stay away from Turkish Airlines.

✅ Trip Verified | Sofia to Zaporizhia via Istanbul. I used Turkish airlines so many times before. I had to buy a flight back from Sofia to Ukraine at around 4PM, I chose the connections and found 2 Turkish airlines flights at 4PM and at 9PM for that day with a stop in Istanbul for more than 12 hours as the shortest. So I decided to call the airlines service and check if they will provide me with the hotel, the woman at the service ensured me that the flight at 4PM won’t provide me with this, cause it’s not a shortest connection, while the one at 9 will do. So i decided to stay at Sofia for longer and come late but with possibility to have a free hotel. When time of the travel came I decided to write to the hotel desk in advance and they told me that I am not eligible for it, cause there is another flight on the next day which is more closer in time and i had to book it. Well in the end I had to stay in Sofia till 9pm instead of 4, arrived to Istanbul at midnight to the new airport which is situated in the middle of nowhere and search for the hotel somewhere myself due to the incompetence of the worker who didn’t check this matter. I wrote several letters to their feedback center in order to complain and get any kind of help to change my tickets for free or get a hotel, but they didn’t help in any way and they said that they checked our conversation and didn’t find any mistake cause their workers are professional. So in the end you can find “how professional their service is in real” and how they are trying to avoid any hotel or other expenses. I would never use their terrible service again.