Turkish Airlines

✅ Trip Verified | Birmingham to Delhi via Istanbul. Worst service in Turkish Airlines. No proper response for any service. Always says that's not my department contact online services even though you are in Istanbul. Don't get fool by free hotel during long transit hours. Turkish airlines blame Indigo for providing free hotel. But indigo says we don't provide such services. Turkish deserved zero rating for customers take care.

✅ Trip Verified | Kuala Lumpur to Skopje via Istanbul. The check in counter opened just slightly over 2 hours before the flight time. The service was also rather slow. When i got to my turn, just 1.5 hours before the flight time, they said that I was put on the waiting list, because the flight was full! This is despite my seat was confirmed a week ago, what rubbish is this!? In the very last minute, they managed to get me a seat on that flight, and i had only 40 minutes to get through security, custom, immigration and to the international terminal which requires a train ride! If there was a 5 minutes delay with any one of them, i would've missed my flight. Terrible ticketing system!

✅ Trip Verified | Zagreb to Kuala Lumpur via Istanbul. We were checking in into our flights. After everybody had checked-in bags, we converged on a spot at the airport to gather everyone in the group. As we were heading towards security, I realized that we weren't issued the "cabin bag tags", as I recalled we had those when we were on a TK flight from Kuala Lumpur the week before. Then I asked the ticketing counter for a tag for my cabin bag, and the Turkish Airlines staff gladly gave it to me. Then 2 minutes later, another staff chased us halfway across the airport and told me, rather rudely, "you can't take those!". Their own staff gave it to me, why is she telling me like I just took it from behind the counter myself? Then she went on about everybody needs to have their cabin bags checked immediately. Then I asked her "why weren't they checked before when we were checking in and issued the tags?", She said in an accusing tone "because you were hiding your bags". There were 25 of us in the group, how could their ground staff, there were three of them, not notice any of our cabin bags when we were checking in? This single experience soured our holiday. We were corraled back to the check-in counter to have our bags weighed, we were treated like petty thieves. None of our bags exceeded 5kgs, in the end. The funny thing is, the group after us, none of their cabin bags were issued the cabin bag tags or even required to have their cabin bags weighed! I waited and looked at them while they were checking in, so I can confirm this myself. So why is there a different treatment for them? This doesn't look like a standard operating procedure to me.

✅ Trip Verified | Amsterdam to Tashkent via Istanbul. This was the worst experience ever. I had 2 hours overstop. Flight was one hour delayed and in the end arrived 1.5 hours later. Instead of a good service their service desk treat you like a jerk. Not only they Do not say sorry or show compassion by the fact that i will not make very important meeting, they lie you about the business class seats availability and give you free ticket to eat at burger king, what is the worst food. I never had worse experience with an airline. Please do not fly with this airline as you will save your nerves and health.

✅ Trip Verified | Istanbul to Milan. I was carrying only a cabin luggage, had already checked in before arrival at airport. It took just 15min from arriving at airport until after Passport security. Boarding starts 1 hour prior to flight, unnecessary long, because when I was on time at the gate I still had to wait like 20min until boarding started. Flight was pleasant, they offered me wider seat to make me more comfortable. The crew was nice and kind except for one guy, he has forgotten was smiling means. Food was excellent. Entertainment was excellent. But be careful the service and staff quality is decreasing while the prices are increasing.

✅ Trip Verified | Istanbul to Kuala Lumpur. Bad attitude, and the Ground service staff even mock you when you don’t understand their funny accent of English. I checked in via online so I went to ‘web check in’ counter to drop my luggage and was rudely told by the staff to go that was only for families check in. Why you put ‘Web check in’ Signboard in front of the queue but not serving web check in customer? Cabin seat was so uncomfortable and I can’t recline it because button was not working. Cabin crew service was better but they only repeat same dialog, like a printing machine. You can’t have further communication with them.

✅ Trip Verified | In July I booked though the Turkish Airlines App a ticket from Rome to Delhi via Istanbul at a very affordable price for the beginning of November. As the months passed I received several email with changing in timing of the flights, the last one at the mid of October I realized that I had only 1 hour and 20 minutes stop over at Istanbul, so I was a little worried. I called the call center and the lady told me that according to them the time was enough and she asked me if I wanted to cancel the tickets or I wanted to confirm it, I confirmed it. I arrived at the Airport and the lady at the desk said that I had a reservation for Istanbul but not for Delhi, that she could send the backpack but that when I arrived to Istanbul I should go to the Turkish desk to print the second boarding pass. I arrived on time I literally ran to the desk and the man told me that he couldn’t find the reservation because my flight was with a partner of Turkish named Indigo - it was written on the ticket but I didn’t know that was a low cost airline. I showed him that Turkish booked it, not me. The airplane was small, no entertainment, uncomfortable seats, paying to eat (i had no money with me and my card was not working on their machine). I wrote an email through the customer service they never answered. I will never fly with Turkish Airlines again, it has been a nightmare.

✅ Trip Verified | Lisbon to Singapore via Istanbul. I was unable to get the boarding passes for the initial legs both ways, which is rather annoying. The staff were polite during check-in and the flights. The food is very good and there are options to choose from. The entertainment system, especially in the longer flights, could really get a hardware update (it’s slow and complicated) and definitely better titles (although there is diversity). Connecting to wifi needed some intervention by flight attendants at a certain point as it wasn’t connecting straight. It is a paid service, but it is good to be available.

✅ Trip Verified | Toronto to Tehran via Istanbul. I am using Turkish Airlines for many years. The young lady who was serving me, was so aggressive and very unkind. The whole flight I was shaking and was under so much stress. I will never use again the Turkish Airlines. This young lady put me under so much stress over my luggage. The airlines should pay more attention to hire the right person to serve the customers. I got very disappointed and not happy with my recent flight and use other flight instead of Turkish Airlines.

Not Verified | Amsterdam to Doha via Istanbul. I booked a flight with this airline to leave Amsterdam on 30th December 2019 at 18:00 and to arrive in Doha on 31 December at 07:00. They then change it to arrive in Qatar on 1st January at 0700. We reschedule the flight to depart from Amsterdam on 30th December at 12:00 to arrive in Qatar on 31st December. today they change again their flights and we had to schedule again to depart from Amsterdam on 29th December to fit the airline as there is no flights on 30 December. I am very disappointed in this airline as we had to change all our schedules and plans to fit the airline. I will not recommend this airline due to changes like this.