Turkish Airlines

✅ Trip Verified | Bahrain to London via Istanbul. It was absolutely an awful experience all around. The seats and the meal are below average but for me the staff is the biggest pitfall for this airline. They are rude and arrogant. I missed my flight bcz the airplane arrived later than the scheduled time but it didn't show it in their system. I waited for 4 hours and spoke to 5 staff to finally convince one of them to verify the arrival time which proved me right.

✅ Trip Verified | Beirut to Vienna return via Istanbul. The planes had 1 hour delay. Food was disgusting. The seats were very uncomfortable, and the staff was mean, one hostess shouted at me because I was charging my phone while we were still on the ground waiting one hour in the plane and another one shouted at the person in front of us and was giving orders like “put your seatbelt on!” while the seatbelt lights were still off. Every few minutes they would interrupt our movies or the thing we are enjoying on the screen to say something in Turkish we don't understand or to ask us to review them or show us the teaser to the Journey by Ridley Scott that takes place in their new airport they are so proud of. The wifi on the plane is very bad. I can write a whole review about the airport, how it’s big and useless, about the toilets that are disgusting and very poor quality, about the huge mall that’s inside that nearly made us lose our plane on our way home, the fact that we had connecting flights with one hour only to get off the first plane and get to the second, while we had to sprint the whole airport because our terminal was in the back end. Turkish Airlines never again!

✅ Trip Verified | Washington to Baku and Istanbul to Washington. Turkish Airlines has replaced the A330-300 on the IAD-IST route with the Boeing 787-9 that is new with slightly more comfortable seats in economy and easy to use and extensive entertainment system. Service was excellent with a wonderful meal service. The flight to GYD was on an A321 which had the same inflight entertainment as the 787. Service was good on that flight, dinner was served. The return flight to IAD was excellent. The only complaint I have is the measly 10 MB free WiFi which is given to Miles & Smiles members in economy that should at least be increased.

✅ Trip Verified | Miami to Madinah via Istanbul. They broke my bag while checking in at Miami airport. This happened in front of me and their staff at checkin desk. They refused to file a claim in Miami airport and advised that I need to do so when I arrive at final destination. I filed the claim at the final destination as advised. Now, it has been several weeks of hassle with their online system and phone call. They denied the claim and refuse to acknowledge their own mistake that happened in front of them. The only way to communicate is thru an online messaging system that resolves nothing. you call their customer service and they just read to you the online messages! Unbelievable!

✅ Trip Verified | Chicago to Delhi via Istanbul. This is the worst airline experience I've had. I had given all evidence that my father is critically ill in the hospital and requested a refund of the amount paid for the tickets. In spite of submitting all proof, Turkish Airlines did not want to refund any amount. They only were willing to re-book the ticket after multiple requests. The staff at every occasion was rude and not accommodating. I had to submit the paperwork several times and the software as well as the website could not take more than five document at a time. I wasted 3-4 days calling Turkish Airlines and a travel agency every single day multiple times to reach Turkish Airlines. I will not recommend my friends and all colleagues to fly back Turkish to India or any other part of the world.

✅ Trip Verified | I flew from Cairo to Dublin via Istanbul on the 21st December. I flew with my two month old daughter and husband home to spend our first Christmas in Ireland since having my daughter with my family. Firstly, the airline would not provide me with a bassinet so i had to hold my daughter in my lap for the journey from Cairo to Istanbul and then from Istanbul to Dublin. We arrived in Dublin exhausted from not being able to move properly with a newborn attached constantly to discover that one of our bags was missing. This bag contained all of our clothes, Christmas gifts, hair straighteners, hair drier, baby monitors, make up, all of our shoes and basically everything we needed for this holiday. The bag is still lost. I have contacted the airline numerous times and asked to speak to a manager, I also requested a call back yet not one person from the airline has contacted me. I filled in the form online yet I just receive the generic email in return. It has completely ruined the first Christmas of my daughter and husband in Ireland and I have had to pay a serious amount of money on new clothes as the bag is still lost and nobody seems to actually be looking for it. The worst customer service I have ever received in my life. Absolutely dreading my flight back to the UAE with such an incompetent airline.

✅ Trip Verified | Paris to Tehran via Istanbul. Worst airline service ever! Due to a strike in Paris, we arrived 55min before takeoff instead of one hour and the baggage drop-off already closed. Of course, many others also arrived late with us. We ran to the Turkish Airlines service counter, as we thought their could be any chance to catch the flight. The guy told us sarcastically replied to our question what to do, "drop your baggage into the garbage and go to the gate" .. seriously?! You can tell this in another way that their is no chance to get with baggage on the plane. Than he offered us to change our tickets for around 2000 EUR per person, going four days later, which we refused. Calling Turkish airlines service centre brought us nothing but finding out that they cancelled our return flight which was scheduled one month later. I understand that missing the first flight is not their fault, but cancelling the return ticket is really not fair. They just want to resell a ticket that we paid for. As a nice gesture, the could at least keep our return ticket valid. We paid for that flight! My wife called Turkish airlines five times, sent three emails only to get different information each time. They make people wait in line for half an hour for nothing. They lie and tell that there is no refund at all although according to EU regulation they are obliged to refund at least the airport tax. Each time we call they tell us a different amount. Their behaviour is not professional. Finally, we wife told them that she wants to leave a complain message at the end of the call and they just kicked her out of the line. Enough is enough, this is our last time with Turkish airlines. Fortunately, the Iran air staff in Paris could help us and we bought a ticket to Iran on the same day only 3 hours later.

✅ Trip Verified | Istanbul to Madrid. The flight itself was good, but delayed four hours, we were schedule to land at 1pm and did not land until almost 5pm. We lost our connection and they put us in a flight with Iberia next day, and we got a poor service. The baggage was not transferred to the airline, but to the one we were supposed the prior day, how can they do that? That oversight has cause us to have the worst vacation I had on my life. Five days later no baggage and no sign we will get them. Turkish denied our request stating some regulations, a passenger do not care about regulations, it cares about the service. This is about baggage handling and poor response, denying a request for a follow up is not the way to gain trust.

✅ Trip Verified | Singapore to Istanbul. The crew was very rough and not friendly. when one family was having problems with the overhead baggage flap and was holding the line, the fight attendants did not offer assistance instead pressured the family to move faster and scoffed at them. Stewards always seemed like in a frantic and didn’t know what to do next. The seat is average. nothing special, leg room for me is sufficient but for the man next to me seems uncomfortable. He even asked if he could place his legs in my area as the legroom was insufficient for him. They gave a little toiletries pack with necessities such as socks,toothbrushes, slippers etc, there was a variety of options for entertainment from Bollywood to American movies and Turkish movies. Food was ok, nothing special, presentation was unappetizing but food was of decent taste. Requested for a cake (which the menu said can be ordered anytime yet did not receive it for almost 40 mins, rang the bell again and the stewards have not responded. they responded after 40 mins whilst i was in the toilet. The toilet was clean. I think their service lacks compared to other airlines for example, Singapore Airlines, Turkish Airlines staff rarely walks down the aisles, catering to needs of customers.

Not Verified | I'm writing this review in my room in Yotel Air (hotel) inside Istanbul airport after having been denied my right to board a flight to Berlin with Turkish Airlines by a member of their staff earlier today (12:30 PM, December 19, 2019). I had to book a room in this hotel for an overnight stay and buy a new ticket for the earliest flight to Berlin tomorrow (December 20, 2019) without any compensation from Turkish Airlines. All this was due to the fact that said staff had no knowledge of Schengen visa regulations involving non-EU nationals/passports. I am devastated by this mistreatment by Turkish Airlines. I was supposed to fly with Turkish Airlines from Istanbul to Berlin at 12:30 PM earlier today (December 19, 2019), but I was denied boarding by a ground staff member who was in charge of checking passengers' passports and boarding passes at the gate because he assumed that I did not have a VISA/permit to enter Germany. I explained very clearly in simple English that I did not require a VISA to enter Germany and the Schengen Area for tourism purposes for up to 90 days, as my country is included in one of the non-EU countries to which the VISA requirement does not apply (for tourism purposes). He dismissed my claim (which I understand, given the priority for security) and went on to make calls and texts to verify my claim. In the meantime, he made me wait on the side while he attended to all the other passengers who were entering the gate. Because there was no conclusive answer from the other side of the phone, he and his team decided to let the plane leave without me. Not long after the plane had left, he finally got a confirmation from "Germany border controls" that my claim that I did not need a VISA for visiting Germany was correct. Then, he took me to a Turkish Airlines booth (airside) to get me rebooked on another flight. After exchanging a few sentences with the Turkish Airlines ticketing team, he left there unattended. He did not say sorry to me. After waiting for four hours for a confirmation from the ticketing team about my next flight, they said to me that I would need to buy a new ticket because my original ticket was a "promotional" ticket. I defended myself saying that I did not miss my flight. Rather, I was denied boarding because one of their ground staff members assumed that I needed a VISA permit and did not have one. I rang Turkish Airlines's Customer Service to get help and explained the whole situation via phone and then email. After two hours, they responded to my email say they could not compensate me and even defended said staff for denying me my right to board the plane in the interest of protecting all Turkish Airlines's customers and passengers (was I not a customer?). What broke my heart was the Turkish Airlines team being adamant that it was somehow my mistake - they mentioned "incomplete documents", "invalid visa" etc. But I never needed a VISA in the first place. Finally, I had no choice but to buy another ticket for a flight the next morning and book a room at the hotel inside the airport. All this without so much as "sorry", let alone compensation. I'm now very apprehensive about going to Europe via Istanbul. I've been traveling to Europe since I was 18. I have never been denied boarding until now. I have gone to Berlin from my country in Asia twice within the last 12 months - once via Dubai and the other Amsterdam. Zero problem.