Turkish Airlines

✅ Trip Verified | Dar es Salaam to Washington via Istanbul. Initially when I was traveling out of Dulles, the gate agent told me to sit down and wait till boarding was completed; fair game since I was standby. Finally I got on the flight all the way to Dar es Salaam without any problem in the class that I listed for. On the return leg when I reached Istanbul and went to the transfer desk, I was told to go through security and go to the transfer desk on the other side (what is even more pathetic that Turkish Airlines staff level of English is appalling or they just have no interest in learning/speaking it). I went to the transfer desk by my gate and was given a confirmed seat in business class. When the time came for boarding, I was told to sit aside because business class was "full" and I said to the gate agent, "why did you give me a boarding pass for a confirmed seat?" and he got annoyed at me then I said "since you want to downgrade me, I am demanding my money back" to which his reply was "you contact Turkish Airlines for that" and throughout the entire period he continued to be rude and condescending even though he knew I was a crew member. At one point he even threatened to close the gate if I didn't decide what I wanted to do. Long story short, I got thrown out of business class into economy and got treated like dirt. Having a codeshare/Zed ticket doesn't give any gate agent or rep to be rude or condescending because I am still a customer at the end of the day. Turkish Airlines needs to change their behavior and lose their arrogance. First off they need to learn how to speak English proficiently in today's travel industry. The last thing any customer wants is to struggle to understand someone behind a desk who doesn't speak English. Secondly they need to learn how to treat customers because they have zero concept of customer service. A shiny new airport and new jets do not mean anything or hold no ground if customer service is non-existent.

✅ Trip Verified | Amsterdam to Istanbul. The flight was delayed for around 50 minutes in departure. Ground staffs were good at Amsterdam Schiphol airport. Cabin crew were good, food was good. This airline sent me a email offering me a compensation of 300 Euro due to the dela).

✅ Trip Verified | I took a flight with Turkish Airlines from Stockholm to Tunis via Istanbul on Monday and it's has been almost three days and I don't know anything about my in checked baggage! They don't even know where is the bag or what it did happen to it. When I contact their customer service they just ask me to follow my application online and tell that they will contact me as soon as possible but they never do. They have the same answer that they copy past. Be careful flying with this company.

✅ Trip Verified | Bangkok to Tirana via Istanbul. The ground staff and customer service are incompetent, way worse than any low cost airline. My 70+ years old parents had to spend a day at the Istanbul airport and buy a new ticket because they couldn't get two boarding passes for two Turkish Airline flights (separate) from the check-in desk. You'd say online check-in, sure .. 'Sorry our system does not work, we're still in pre-Ataturk times'. Their luggage was sent to destination, but the 19th century system and useless staff could not handle two Turkish Airline tickets. Customer service keeps saying: 'we can't take care of luggage for two separate flights with us', even though missing the connecting flight is unrelated to luggage (which I repeated 10 times now).

✅ Trip Verified | Istanbul to Singapore. The aircraft is nice and cabin is well maintained. I appreciate that Turkish still maintain a 3-3-3 layout for B777 while some others start to allocate 10 seats per row. The entertainment system is good with a great choices of movie. The first thing annoying is the long queue at boarding gate. The gate staff check visa one by one at boarding, which is usually done by counter staff at check-in instead. The meal choice is the same as other regional flights, which means if you are unfortunately a transit passenger, you may have to eat the same thing on both flights. The cabin crew are impatient. When she asked me for meal preference and I answered, she didn't reply a single acknowledging word like "okay". I thought she probably missed my answer in the noise cabin so I repeated my choice again. Surprisingly she looked at me with a very unpleasant face and inpatient tone saying "yes yes I know". Overall I have a very mixed feeling about this fast expanding airline. I like its young fleet and good interior facility. But they have to improve staff attitude towards passengers from different regions.

Not Verified | Jakarta to Iayseri return via Istanbul. We tried to do an online check in prior to our departure just so we could pick our seat, however somehow we couldnt pick the seat as well so we decided to just go to the airport and pick our seat during check in hoping the airport worker could help us. For our flight back (Istanbul-Jakarta), again we asked to be seated together, however the airport worker on the check in desk did not even try to help, she only said its a full flight and ignored us. Turned out i was seated in an emergency exit, which i have informed the flight attendant if possible i want to move my seat, the flight attendant just told me to have a seat and ignored me? The flight attendants in all flights with turkish airlines are so arrogant and not friendly, and ordering us to do stuff disrespectfully. For the checkin seating issue, im not sure if its the airline's fault (about the online check in of course its the airline's fault) or just the worker in the check in desk in Istanbul airport is too lazy and too ignorant to help us locate our seat together, because our flight from Istanbul to Kayseri is similar, the person on the check in desk did not help us to be seated together, and we are seated separately (three of us), even that with my brother who is still underage. The food on our flight from Jakarta to Istanbul was awful, but the other food is okay. Amongst all, the flight attendance's attitude and the seating disturbed me the most.

✅ Trip Verified | Cairo to Istanbul. A high quality of hardware for the cabin, catering and entertainment. There is a great variety of choices of movie. The most disappointing part is the staff, both ground and cabin. The check-in counter staff at Cairo are unwilling to help on choosing seat, without even checking the availability when I ask for. The cabin crew are impatient on listening to passengers requests.

✅ Trip Verified | Dhaka to Paris via Istanbul in May 2019. Except the ground staffs of Istanbul airport everything was good. Good food. On time departure. On board staff were friendly. Entertainment was good.

Not Verified | Baku to Los Angeles via Istanbul. I have not even taken this flight yet, it's coming up in March and I am already frustrated beyond words with the Feedback System. When my itinerary from Baku-LAX (17 hours in the air) was purchased, I bought seat selection for extra comfort, especially the long haul from IST-LAX and return. I had to make a slight change in the departure from Baku-IST by a few hours earlier. Because of this change on the initial segment of my flight, all seat selections for the entire itinerary were cancelled, a loss of over 200 euros. I chose to repurchase the seat selection again for a cost of 200 euro. After 2 formal requests to be refunded for the loss of 200 euros in cancelled seat selections, TK simply keeps referring me to the feedback form online and reminds me that I agreed to the changes before I confirmed that change in departure date. Had the vague message at the time of ticket change been made clear, something like "your seat selections for ALL seats on this entire itinerary will be lost" I would have never changed the departure date. However, the corporate response from TK continues to refer me to this feedback form which keeps sending me the same unsatisfactory response. TK prides itself on flying to more countries than any other, but who cares. The focus should be on improving the customer experience when dealing with people. TK staff have no decision making power and zero ability to change anything, even after talking to the "highest level" of customer service. Robotic staff who repeat the same corporate jargon and policies over and over are not trained at all to deal with real people with real issues. Get it right and start treating long term customers better or your once a week flights to random African destinations don't mean much.

Not Verified | Never buy the Turkish Airlines Refund / Cancellation option, they will never refund you. They make it seem flexible when purchasing your trip on the website but you will never get refunded and will end up paying your initial flight ticket more expensive for absolutely nothing.