Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2512 reviews
4/10
4 star Skytrax Rating
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1/10

!they will never refund you"

(Canada)

Not Verified | Never buy the Turkish Airlines Refund / Cancellation option, they will never refund you. They make it seem flexible when purchasing your trip on the website but you will never get refunded and will end up paying your initial flight ticket more expensive for absolutely nothing.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteUlaanbaatar to Paris via Istanbul
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"food selection and taste the best"

(Singapore)

Trip Verified | Istanbul to Singapore. Great service, very helpful and friendly cabin crew. Flight was on time. I love Turkish food and food selection and taste the best.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteIstanbul to Singapore
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Terrible experience!"

(United States)

Trip Verified | Amsterdam to Skopje via Istanbul. Terrible experience! Lost our bags after upgrading to Business Class without apology or compensation. Overcharged us and lied about availability on return trip. I do not recommend this airline when traveling Southern Europe. Choose another and avoid disappointment.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteAmsterdam to Skopje via Istanbul
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst customer service"

(Italy)

Trip Verified | Milano to Hanoi via Istanbul. Worst customer service ever, I know it's economy class, but even with other companies in economy class they don't treat you like that specially if you travel with your family and you have a 1 year old baby.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMilano to Hanoi via Istanbul
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"refuse providing us any help"

(Ukraine)

Trip Verified | Antalya to Odessa via Istanbul. As a result of 9 hr delayed flights, our check-in suitcases were totally destroyed! At Lost & Found they told to contact the Airline, but there was no Turkish Airlines office in Odessa airport! Moreover, THY local hotline support told us that we shall prepare and send a complaint to HQ! I prepared, printed, sent by post - no any feedback! So I contacted by e-mail. And again they refuse providing us any help and compensation, while we can have a compensation for delay as well as for destroyed suitcases!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAntalya to Odessa via Istanbul
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"uncomfortable economy class seating"

(United Kingdom)

Trip Verified | Gatwick to Dar es Salaam via Istanbul, returning from Nairobi. Biggest criticism is the the very tight and uncomfortable economy class seating in all sections flown. Can't imagine why use the Boeing 737's on the LON-IST section with such high passenger demand. Food was OK like any other budget no-frill airline. I did online booking but found I could not print a pdf copy of it. When I phoned their London office I came across a very irate Customer Services guy who then emailed the tickets but were in Turkish language. This was hard to interpret but fortunately one could make out the important details. Having said all this Istanbul airport is among the best.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGatwick to Dar es Salaam via Istanbul
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"arrogant and unhelpful staff"

(Singapore)

Not Verified | Frankfurt to Singapore via Istanbul. I was sold Turkish Airlines as being on par with Singapore Airlines by travel industry insiders and travellers. It is not; but it is much cheaper to fly. However, I cannot forgive the bad treatment and service I received at the new airport lounge. It is big with some of the best food served, but staffed by arrogant and unhelpful staff with terrible attitude. What a pity and waste of resources to be thus spoiled.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteFrankfurt to Singapore via Istanbul
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"deteriorating Customer Relations"

(Turkey)

Trip Verified | Istanbul to Geneva. Clearly deteriorating Customer Relations over the last few years and a user unfriendly website for online reservations, check-ins and the like, with issues not evidently addressed after complaint, due to stress of uncertainties of whether things go through correctly or not. The Customer Relations reactions are only repeatedly to send out satisfaction surveys it seems, with no further action. Example, on a trip from Istanbul to Edinburgh last year, I was blocked in online bookings because I couldn't enter a 'visa number', despite being a UK citizen, with a valid passport, and Scotland not (yet?) having left either the EU or the UK. Since that trip, the user unfriendliness of an over complex website has been experienced on every subsequent trip I've made with Turkish Airlines. It seems that they have an identity and purpose problem that has grown over the last few years (I frequently, frustratingly, fly with them). They can't decide priorities: are they an airline, a shopping experience or a political party? The first priority seems to be slipping down the list, unfortunately!
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Geneva
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"offered us blankets and newspapers"

(Germany)

Trip Verified | Dubai to Thessaloniki via Istanbul. Crew were friendly and pleasant and offered us blankets and newspapers. Food and beverages of high quality and I recommend the lemonade. Entertainment with great choice. We had a great flight. Highly recommend Turkish Airlines.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Thessaloniki via Istanbul
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"one of the worst flights"

(Taiwan)

Trip Verified |  Taipei to Porto via Istanbul. It was one of the worst flights because of the attitude of cabin crew and the service they provided. During boarding cabin crew rarely assisted passengers to find their seats. Crew just stayed in the galley or chitchatting by thr doors. For the first meal service, they rarely smiled and just wanted to rush through the service so they could get their rest as soon as possible. It was a 12 hour flight, no round of drinks were given because crew were just sitting on the jump seats by the galley in the back. So passengers had to walk to the aft galley to ask for something to drink. You can feel the crew was annoyed because we interrupted their conversations. Sandwiches and small cakes provide for passengers as snacks during the flight were not offered to us. About 3 hours into the flight, the lavatory was very dirty and out of toilet paper because crew hardly checked it. So I had to search for a lavatory which was acceptable to use. So many call bells went unanswered, why if that particular passenger had a medical issue? During breakfast service, I was given a tray without asking my meal preference. When I asked the female crew,” is this egg?” She just rudely said “the other choice is already over” and walked away. I think the cabin crew thought most of us don’t speak English so they can treat us any way they like. I was thinking why if my family members were treated like this by their cabin crew in the future, so I would avoid Turkish airlines forever! I am not saying all of their cabin crew didn’t care about us, but most of them really didn’t care at all.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to Porto via Istanbul
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no