Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2512 reviews
4/10
4 star Skytrax Rating
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1/10

"Don't fly them"

(United States)

Trip Verified | Horrific customer service dealings. My sister suppose to fly out of Karachi with her kids to attend our nephews wedding in Los Angeles. First they cancelled their flight than they forced them to book on July 14th flight and said that no other flights are available before 14th. After checking their website I have noticed that they had 4 flights were available before 11th. I contacted their corporate office multiple times and I was advised to wait until next day and they will fix this issue and rebook the family without penalizing them. They have wasted our time until July 6th and until all the flight before 14th are completely booked. I am still waiting for their call but it is too late because they don't have any seats available anymore. She and kids are going to miss the wedding now. Shame on them. Don't fly them.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKarachi to Los Angeles via Istanbul
Date FlownMay 2021
Value For Money 12345
no
2/10

"he said this is our new price"

(United States)

Not Verified | I bought this ticket for my mom, we changed the ticket two times, first from June 28 to July 17 for $58, then from July 17 to June 28, first they told us over the phone that the difference is $145 and he gave me a reservation number and I should wait for their call to confirm it. After a couple days, I hadn't heard back from them and I called, after an hour waiting on the call, they said the ticket difference is $298. I said you told me $145 two days ago and now your price is this? and he said this is our new price, if you want to change your day, here is the price. The day of my mom's flight, I called to request unsalted food because she has high blood pressure and they don't have it on their menu .. finally, they got the flight after 2.5-3 hours delay without any apologies or providing water or snack for them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWashington to Mashhad via Istanbul
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"They refuse to give me a refund"

(United States)

Not Verified | I booked my flight with Turkish Airlines in the summer of 2020. Due to COVID, they cancelled my flight 3 times. Eventually, I just took the voucher, planning to use it next year, and spent a $1000 on another airline for my current trip. So next year comes along, I try to book my ticket in the summer of 2021. They have only 2 flights a week. I spent hours on the website trying to find a flight within $1000. I cannot use the voucher online to pay for the ticket, even though it was issued to me directly by Turkish Airlines. Turkish Airlines doesn't pick up their phone half the time. I wasted around 20 hours on Turkish Airlines trying to find good flights on the website and then on the phone, trying to get a customer service agent to book my ticket online. When I have a flight reservation on hold that is within my budget, Turkish Airlines tells me they can't book my flight on the phone. When the reservation hold has expired, suddenly they can and tell me my options that cost me >$2,500. TLDR; They refuse to give me a refund and refuse to let me book with my voucher.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Karachi via Istanbul
Date FlownJuly 2020
Value For Money 12345
no
2/10

"very unpleasant staff"

(United Arab Emirates)

Trip Verified | Worst airline ever, very unpleasant staff, not responsible and not helpful at all, especially in the sales office, not honest, absolutely careless . Impossible to reach them for help,
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Malaga via Istanbul
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I advise you to stay away"

(Canada)

Trip Verified | This airline is an absolute nightmare. I do not recommend it to anyone. If you get a hold of customer service every single representative will have a different answer for you. I called to ask about changes to a flight for my husband and I together. I only wanted to know the cost before booking. In the process the representative booked my husband's flight for a different date without permission. The call then dropped and I had no idea he did this. I waited for the representative to call back and he did not. I called back and told them my ticket number to find out "your husband's flight has been booked for July 6th now" I was shocked. I told them that I did not make this change and they told me to put in a feedback form complaint. For which I have not heard back. I told them I do not want the change. We want to fly together as per the July 10th flight. They made us pay more $$$ just to change the flight back to the original. If I did not pay $$$ within 72 hours they would cancel his flight and there would be no refund no nothing. This airline is so lost its unbelievable. They're all on different pages. Every time I call to get any kind of information they all give me different answers! Every time you call it is like a lottery system, you never know what the response will be. One person will tell you "You can change your flight for 3 dollars" while another person will say "The flight change will be $300 dollars." One person will say "Fully refundable you get all your money back" another will say "Penalty on each ticket". One person will say "Refund will process on to your card in 1 week". Another person will say "The refund will be only in cash and will take 2-3 months and you have to pick up." How will I pick up if I am leaving the country? Nothing adds up with this terrible company. I advise you to stay away. We are cancelling both my husband and my ticket although we will lose money just so we will not have to fly with this airline. We are even cancelling our Istanbul trip as I cannot stand traveling with these people or dealing with them anymore.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Doha via Istanbul
Date FlownSeptember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"The worst airline ever"

(United Kingdom)

Trip Verified | The worst airline ever. The staff are rude and their online feedback and complain services also useless, with no useful feedback or response. The plane itself is ok but the service and staff are of the worst quality I have experienced
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDhaka to Madrid via Istanbul
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"received a tasty breakfast"

(Netherlands)

Trip Verified | A short very early morning flight with full service. We received a tasty breakfast on a 2½ hour flight. Staff was friendly and professional, and very good service. The A321 neo we flew in was noticeably quieter than the regular one, the cabin seats comfortable. We landed in time at the new Istanbul Airport.
AircraftA321 neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTbilisi to Istanbul
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"always seem to have an attitude issue"

(United Kingdom)

Not Verified | The attitude problem begins at check-in. No smiles, cold reception, just going through the motions. Mask wearing cabin crew meeting passengers upon boarding, nothing special. Clean A321 on the outside. Delayed departure. Have travelled this route before and my first choice is ALWAYS Aegean Airlines and with good reason. Turkish customer service on this route is always below standard. Sometimes it's operated by a big B777 but it makes no difference, cabin crew always seem to have an attitude issue. Very poor service in the air matched by equally bad attitudes from Turkish staff upon arrival in IST. Huge airport, arrival gate miles from the exit. Not a good experience.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Istanbul
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"exceptional service"

(Canada)

Not Verified | I called Turkish Airlines office in Toronto to make reservation for my dog to fly with us to Istanbul. She was very professional, answered every question I had, complete the reservation explaining to me all the details. She also helped with Miles & Smiles. I am a frequent flyer with Turkish Airlines and will continue so. Service is great, staff always smile and enjoy serving us, food is number one in the world and unlimited drinks. I recommend everyone to experience exceptional service with Turkish Airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Istanbul
Date FlownJuly 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"economy they do not serve any alcohol"

(Serbia)

Trip Verified | Before I thought this is good airline, not anymore. During covid i have flown every month with it, sometimes business and sometimes economy. In economy they do not serve any alcohol but in business they do.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteIstanbul to Miami
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no