Turkish Airlines

Not Verified | We were unable to take the original flight due to family illness, called to rebook. The girl on the phone was the rudest person I have ever spoken to. We did not know the exact dates, so she told us not to worry she would just credit our account with open flights and when we wanted to take them call and rebook. We called, got passed around 3 people, nobody any idea what I was taking about and though it says press 9 for english they dşd not understand anything I was saying and kept asking odd questions. I was unable to rebook so those flights are lost. The flight experience and staff are great with Turkish, but if there is an issue their customer service are the worst I have ever had the misfortune to deal with. I have called for rebooking, special assistance for my 89 year old grandmother and odd things over the years and they are 90% of the time rude and the issue is not resolved.

✅ Trip Verified | Unprofessional agents and "system error" make the passenger buy the ticket they did not want and agree. Turkish Airlines would not resolve the issue beforehand, make you fly and impose financial hardship on the passenger.

✅ Trip Verified | A really bad service. The worst ever. They didn’t help me, always give me wrong instructions. I bought a new ticket and they don’t advise me well and also take a big penalty. They took a lot of time with my lost baggage. The customer service in ticketing in the airport doesn’t speak English and can’t understand well.

Not Verified | The indifference starts at check-in at the monstrous new airport in Istanbul. Manned by miserable and non-talkative staff, just going through the motions. Security seems lax compared to other airports and the queues start getting longer with angry and impatient passengers who appear to jump the queue. Uneventful flight, usual low level of service, can't be bothered attitude from cabin crew giving out bottles of water and snack box. No interaction with passengers, command of English very poor and no-0ne speaks Greek. Very few Greek passengers on flight as most prefer to travel with Aegean Airlines and with good reason. I'm still laughing as to how customers can award Turkish Airlines Best European Airline. Clearly they don't read the 1 and 2 star reviews on here by so many unhappy passengers. I would give them NO stars if I could. They should be rated as a 2 star airline.

✅ Trip Verified | My parents went to Dhaka airport for checkin. Th customer representative harassed my parents, asking why return ticket from London to Dhaka purchased from Etihad. He said it is a rule to buy return ticket from same airline. When my parents argue, he said he need to check the visa, visitor visa to UK is closed now. Insisted the visa issued last week. Then he wanted to see covid test booking in uk. My Dad showed him Passenger locator form and covid test booking receipt. The agent was trying to say so many nonsense issues like, I should refund Etihad ticket and buy Turkish return ticket from him now! We said this is not his business which airline we will use to return from UK to Bangladesh. At 04:00 am, My parents had to que up in Turkish airlines check in counter 1 hours and bullied by a Turkish customer representative. I contacted Turkish Customer care representative immediately from UK, the agent he listened all above, unfortunately there is nothing he could do to contact Dhaka Airport Turkish Representative.

✅ Trip Verified | Their economy you will get more than a small bottle of water, you can expect tasty hot meal and selection of beverages including wine and beer. For me the best European airline. I appreciate their improving service.

Not Verified | Bought two tickets but could not use them due to the wildfires in Greece. I was given an open ticket and was told I would have to pay the difference only. Yesterday I tried to use the open ticket. Customer service does not speak English sufficient. At first the wanted $1700 extra, then $1200 extra, then $500. Today I called again and found a ticket even cheaper than the original and they wanted $656, I asked why? No answer, only that if I waited five minutes it could go higher. I told him the website price states the price lower, I was told to buy that instead without getting a refund or have my open ticket applied. They hung up several times. Their rudeness is unprecedented. I have never seen such behavior from an airline. The money is lost I am not being forced to pay more than I have to.

✅ Trip Verified | When planning a flight, think carefully about choosing an airline! The airline employees detained my son and me while transferring to a plane to Vancouver in Istanbul, forcing me to spend two days at the airport while waiting for the next flight, while the hotel had to be paid out of my own pocket. Upon arrival in Vancouver, it turned out that three of our four suitcases were destroyed, and Turkish airlines have been investigating the incident for three months. Although it looks more like no one is investigating anything, everyone is on the brakes, the airline simply ignores all my claims, So beware of Turkish Airlines.

✅ Trip Verified | I did self-check-in in the info-kiosks available in Copenhagen Airport. It was somewhat strange because the last screen was "thank you, good bye." I did not recieve boarding pass or luggage labels. So far the problem is of Copenhagen Airport. I waited then in the luggage drop line, to drop my 1 piece luggage, and receive my boarding pass. The person at the counter scolded me that I should had taken another line, like regular check-in line. I told the officer (Turkish Airline employee, I guess) that I did check-in, without having received a boarding pass. The person said " No, you did not make any check-in" while I knew what I did or did not do. And I would not lie to anyone for any reason. Additionally the person told me "You should say thanks to me instead of insisting what you said". I have never experienced such rude behaviour. And that was enough to ruin the quality of the journey. At the same time the person lost the chance of investigating such a fail in the check-in kiosks by not believing what I told.

✅ Trip Verified | Pretty good staff on the airplane. Food was decent. Some personnel act somewhat aggressive and bitter.. which is unfortunate. Seat was dirty. Then the positive experience ends. The Turkish lounge at Istanbul and the baggage service is an absolute joke. The make your life an absolute nightmare. Just try and have your bag not arrive. Then try to follow all of their bureaucratic hoops and you will lose your mind. The company they use for example in Rome will not release the bag without Turkish airlines permission. Turkish doesn't call you. You will call Turkish and they will say "we are still investigating the case". It is like living in a poetically hellish world of people that don't listen to you. Sir, the bag is in Rome. We have spoken to the agent and they just need your approval to release the bag. "I can't call them but I will email them." That doesn't happen. Just an absolute joke. So far it has been 5 days.