Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2512 reviews
4/10
4 star Skytrax Rating
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1/10

"gave the seats we paid 250$ extra for to someone else"

(France)

Not Verified | Worst Company ever. They gave the seats we paid 250$ extra for to someone else (this for 12 hour flight) and then said that if we weren’t happy, we could come back tomorrow. We tried calling them more than 15 times to change our flight and they would either hang up on us or tell us that they will call us back and never did for a whole week. I’ve never seen that in my entire life
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBeirut to Miami via Istanbul
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Do not buy tickets from Turkish Airlines"

(Australia)

Trip Verified | Do not buy tickets from Turkish Airlines. I had a ticket on December 25. From Sydney to Istanbul. Unfortunately, on December 23, my two daughters and I learned that we had covid. immediately called THY to cancel my ticket or to change the date. The officer advised me to open the ticket, he informed me that when I create a new ticket, I will only pay a service fee of $15 per person. I got the ticket open. Now when I call for a new ticket, they demand $3500 from me. They said that if I cancel, they can only refund the tax money, $187 per ticket. I paid $2000 per ticket. They are taking $1800 from my money! Also I sent my and my daughter’s Covid test result. I cannot believe. My advice to you is not to buy tickets from Turkish airlines. I'm sorry I got burned. I just wanted to get another booking without the charge as COVID was out of my control.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSydney to Istanbul
Date FlownDecember 2021
Value For Money 12345
no
1/10

"flight took off at 9pm instead of 6pm"

(Canada)

Not Verified | I was traveling from Vancouver to Karachi. Transit was at Istanbul Airport. As per the ticket I had 4 hours to catch the connecting flight. What happened actually was the Turkish Airlines flight TK76 (Vancouver Airport) was delayed for 3 hours. The flight took off at 9pm instead of 6pm, due to which I got less time in Istanbul to catch the flight TK708 (45 minutes instead of 4 hours). Turkish Airlines staff at Istanbul were not even apologetic for what they did. They could have provided some kind of help so that I could catch the flight. They compensated my flight from Istanbul to Karachi after 24 hours. I don't know what will happen to baggage. I suggest people not to travel Turkish Airlines, today its me, tomorrow maybe it's you.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVancouver to Karachi via Istanbul
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Absolutely do not recommend"

(Italy)

Trip Verified | Terrible airline. For starters they lost one of my bags and when i call to figure it out, they say they have no clue where it is. i had over 500 dollars worth of things in that bag. Eevery time i call cutomer service, when it gets down to a "1 minute wait time" it just says that over and over again. waited 30 minutes for them to pick up whilst i was being told i had a 1 minute wait time and still didnt get a hold of anyone. Absolutely do not recommend.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas Ft Worth to Bologna via Istanbul
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Absolutely appalling service"

(United Kingdom)

Trip Verified | Absolutely appalling service during our recent journey from Istanbul to London. My husband and I were in transit flying from Almaty to London via Istanbul. The Turkish Airlines staff at the gate in Istanbul did not let us on board completely dismissing our proofs of negative test results as outlined on the official UK government website. Instead, the staff imposed their own interpretation of the rules and made us follow those. This has caused us missing our flight, leading us to spend an incredibly stressful time (for over 5 hours) and to incur additional costs. Awful customer service. I would not recommend to use the airline which neglects the official UK government guidelines and requirements in their own interest and profit of the Istanbul airport!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAlmaty to London via Istanbul
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"makes it difficult for me to get a refund"

(Denmark)

Trip Verified | This airline cancelled my return leg due to Covid restrictions in Manila. Due to lowered capacity of passengers in Manila, they cancelled my return ticket and don't even bother to find a replacement date. The worst is that they tagged the cancellation as 'requested by passenger'. This makes it difficult for me to get a refund.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManila to Copenhagen via Istanbul
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"charged for 2 bags for my father 160$"

(United States)

Not Verified | Turkish Airlines are a joke these days and so unprofessional. Got charged for 2 bags for my father 160$. Since 2008 I’m customer with them, no problems, but now they lost a lot of customers and for sure I’m one of them. I would never be they are returning customer for sure.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Istanbul
Date FlownJanuary 2022
Ground Service 12345
Value For Money 12345
no
1/10

Turkish Airlines customer review

(United States)

Trip Verified | Incredibly disappointed with Turkish Airlines. I travel frequently for work and personal trips (typically go to Europe once a year), and I will never book with Turkish Airlines again! The service was never helpful and it was extremely difficult to get a hold of a customer service rep. I purchased my flight with insurance because I knew covid changes would likely require an update to my return flight. Sure enough, I needed to cancel my return flight and was informed it would cost me $300 to cancel! Absolutely ridiculous! When I finally got a hold of customer service and was able to talk to a person, I was asking for additional details regarding their refund policy and he hung up on me.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Vienna via Istanbul
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I would recommend avoiding the airline"

(Turkey)

Trip Verified | This review is about the customer service at Turkish Airlines or the absence of quality customer service. This ticket was bought in the summer of 2021. In August I received a notification that the flight TK1333 from Istanbul to Bremen for 24 December has been canceled. In November I call the airline given it does not fly to Bremen that day to change my flight to Hanover and I rent a rental car to get to Bremen. My partner had the same issue, for him we called a few days before the actual flight to make the changes. Both times the customer service agent tells us the flight is canceled and tells us our options. We go for the free rebooking. On 24 December at the airport, we see at the departure screen that flight TK1333, presumably canceled is operating with 10 minutes delay. It was too late for us to switch. I took a picture of the departure screen. A few days later I email Turkish Airlines customer service highlighting the failure to provide good service, the failure to notify us when the flight got rescheduled or to tell us when we called twice (once for each traveller) that the flight had been rescheduled. This is not my first time dealing with their customer service through the terribly heavy feedback mailing system. The answers are typically unsatisfactory. Generic sentences saying the airline feels sorry (not: apologizes). In the first reply the flight cancellation issue was not addressed at all. The second time the answer was amazing for its uselessness - it showed how little a state-owned and-subsidized airline feels it has to be accountable to its paying customers. Here is what I received: 'We’ve reviewed your feedback forms TK-5751236 and TK-5721899 in our review, we found that the activities and evaluations we carried out following your feedback were in accordance with all rules and procedures. As such, unfortunately we’re unable to take your request any further.' I still do not know what happened, why the error happened, not do I have an apology or any commercial gesture to compensate. I have had a number of such bad experiences with Turkish Airlines customer service - usually it is impossible to get the agent to engage on the topic at hand. Errors are rarely admitted. It feels the customer is doing the airline a favor by flying with them. Feedback is not desired and I very much doubt it is acted on. I would recommend avoiding the airline if you can.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteIstanbul to Hanover
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst customer service"

(United States)

Not Verified | Turkish Airlines are the worst customer service. If you called for any issue and male pickup the phone, you better hang up and dial again. Call until a female with answer, you may received help. Very angry people, no professionalism how to help customer or find a solution. You go to them for help, you’ll get nothing in return. I have to call 4 times and write many feedbacks just for the flight change. Basic needs you can't have done with Turkish Airlines. Do not fall for their cheaper prices, it is 100% not worth it if you need some changes on your flight or any help! Nothing is improving at all. It's getting worse , this way I decided I am no longer using the Turkish Airlines for any of my travels.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDalaman to Chicago via Istanbul
Date FlownDecember 2021
Value For Money 12345
no