Turkish Airlines

✅ Trip Verified | Terrible airline, never ever use them. My family is still suffering from post traumatic stress. They denied boarding without any explanation to multiple elderly people as they couldn’t speak English and forced them to buy either a new ticket or ticket back home. My mother still managed to arrive to Australia after a week leaving in the airport with the same documents, but the airline denied their wrongdoing despite failing to meet their own regulations and passenger rights. We were not refunded for any expenses. It is absolutely disgusting how they treated people, just simply inhuman. What I have witnessed I would not wish anyone to experience.

✅ Trip Verified | I took the first half of a roundrip flight to Sofia from Chicago and then got a credit for the return flight. It took several phone calls to get the credit because they at first said it wouldn't be possible to change the flight, then they said it wasn't possible to get a credit etc. When I called to rebook (booking with a credit on their website is impossible, also I can't even select my City from a dropdown list of hundreds of cities in my state. The website and the android app are unusable for anything.) They made a new reservation and asked me to call back 12 hours later to pay for the ticket. I called and the new reservation I just made was canceled. I took another 30 minutes on the phone booking yet another reservation, they said a Turkish Airlines rep would call me back to take payment. They never called. I called back and tried to pay for the reservation and again they said it was cancelled. This company is evil. They are not just incompetent, they are trying to stall and lie to extract more money from you while wasting hours of your time on the phone.

Not Verified | Avoid. Dirty planes, rude stewardess and zero customer service skills. Turkish Airlines has really gone downhill. They barely serve one small meal on their Atlantic flights and the Wi-Fi service is terrible with constant disconnections. The flight attendants look miserable and act like they do not enjoy their jobs. Furthermore, Turkish Airlines has not been staffing their check-in desks either forcing you to deal with outsourced check-in staff…

✅ Trip Verified | We bought 3 round trip tickets from Cluj-Napoca to Lisbon with Turkish Airlines. Our flight from Cluj-Napoca to Lisbon (via Istanbul) got cancelled and we were informed by the airline through our travel agent in the evening before departure (we were supposed to take off next morning). We were going on a family holiday (with our 4 year old son). The cancellation wasn't followed by any alternative from the airline, we had to pursue the airline to come up with a solution but they stated that they had none, Turkish refused to transfer our tickets to another available airline, when we said that we would eventually agree to take their next available flight they refused to pay for accommodation (on this flight the stop over would have been 14/15 hrs). Turkish also stated that if we decide to use the return trip with Turkish we wouldn't get any refund at all. Basically we have lost 3 days of our holiday, 2 nights of our already booked and paid accommodation, travel insurance and we have had to pay an extra 1000 euro on a last minute booking for 3 new tickets with another airline. I would not recommend this service to anyone.

Not Verified | Very rude customer service for Turkish Airlines at Boston Logan. I was told initially without any explanation your flight after Istanbul is cancelled, so we won't let you on the plane to even get to the connecting flight. They told us we would be rebooked but they didn't even pretend to care. I was told go to JetBlue for your answer. When I asked if he could write some type of note for me to take to JetBlue he said no. He wouldn't even call because “he doesn't have the number” Additionally, first come first serve was thrown out the window when one of the representatives helped someone in the back of the line while ignoring people that got there hours before the person. Also, it's near impossible to adjust trips because nobody comes to the ticketing center until hours later. Horrendous customer support, few answers, little to no explanations. If at all possible don't fly this airline.

✅ Trip Verified | COVID came and Turkish Airlines promised to keep my ticket valid until March 2022. And they did. Exactly 3 days after they started flying again on 28th of March 2022 - so for the 31 March they offered me a seat and my option was to get one this flight and no refund. Of course with a 20 day lead and a stay planned another 3 month that was not an option. And my guess is they counted on that. Their Hotline had repeatedly affirmed a refund or flight. Courtesy was zero. Never again.

✅ Trip Verified | Turkish Airlines profited from my fathers death on their plane. My parents were travelling from Istanbul to Sydney with a stopover in Malaysia KL. For unknown (according to Thailand Doctors) reason my father died on the plane and the plane made an emergency landing in Phuket Thailand. They sent my dead father and mother to the hospital by ambulance even though he was dead for a couple of hours. We received one phone call by the hostess to say they were being taken to hospital and confirming my father had died already even though Turkish airlines have in their reports that he died in hospital. I'm guessing to avoid any responsibility. For the next several hours, every family member including grandkids were calling Phuket hospitals trying to find my mother. Imagine your 72 year old mother who has severe asthma, Crohn's disease and has had triple heart by-pass surgery stuck in a foreign country with high humidity with limited English. No thanks to Turkish airlines we tracked down my parents to a hospital ourselves. We are grateful for the Thai people whom were very nice to my mother. They police took her to the hotel across the road which was kind of them. However, my mother who had just lost her husband of nearly 55 years, in complete numbness and shock had to stay 3 nights in Thailand until a negative Covid test came back. That was the earliest I was able to get my mother out of there. Costs - Hotel & food about $300, Covid test $200, Compulsory Insurance during the brief stay $300. Now comes to my father, I received an invoice to the amount around $5,760 which around $2,500 was to go to Turkish Airlines fees to repatriate my father back to Turkey. We asked Turkish airlines to take some responsibility and at least waive their fees. They said no. So family members chipped in and paid the total bill. And even though Turkish airlines is profiting by $2,500, they have not apologised and accepted any responsibility in the way my mother was dumped and treated, not to mention keeping family members in the dark. Believe it or not they are still reviewing whether they get a refund for the unused tickets form KL to Sydney. Currently my father's repatriation flight was due to leave last night but was cancelled apparently due to "mechanical issues" so my fathers body is stuck in limbo unknown when next flight will be, even though we had made all the bookings on the receiving end. The costs keep growing and yet no apology from Turkish airlines still.

✅ Trip Verified | I used to like Turkish Airlines, but now they are not respected. I was supposed to fly Kiev to Las Vegas via Istanbul and now we all know what situation are there. A credit and rebooked this flight in the future and they still take fee from me. Shame on Turkish Airlines - I didn’t cancel my flight because I want you canceled in first place.

✅ Trip Verified | Avoid, total scam over price, worst customer service. They cancelled my flight due to weather condition ands said they made it open ticket. When I called to rebook got told I have to pay booking fee of £111 for a ticket they cancel.

✅ Trip Verified | I have purchased a business class from Washington to Sofia via Istanbul. I have an emergency to change the date and 2 days already the agents refuse to change my date unless I purchase another ticket which is the same price as new one. I did some shopping around online just to see what other airlines are offering and they are cheaper elsewhere. Turkish Airlines want me to pay the full new ticket. What is the point to even use them any longer if they rip you off like that.