Turkish Airlines

✅ Trip Verified | I bought 3 tickets for me and my kids and the day before the travel I changed the date of the ticket, and paid extra 50 pounds. I got the confirmation email from Turkish Airlines. Now I have just 5 days to travel, and I was trying to do the check in, the system does not allow me to do anything with my ticket. I called the Customer Service, and they said my ticket is cancelled. They took extra money to adjust the ticket, I got the confirmation in email. so they cancel the ticket and there is no any confirmation, nothing! Now they are saying to me I cannot travel. They dont care about anyone, The customer service is very poor. Each time you talk to someone they give different information, different advise. When you call again, the new CS will say: no no no you should not do it this way, you should do it that way. They are waste of time and very disrespectful. If you have another option, try another option. Never Turkish Airlines.

Not Verified | They cancelled the flight the day before we were supposed to fly. Their reason was the weather but we were able to fly with another airline on the day they couldn’t fly. They do this regularly, if the flight is not full they cancel it. We had so much unnecessary stress that day as we had to have a taxi from Sabiha Gokcen to Istanbul airport. They will not compensate any the extra spending we had to do. I feel so stressed every time we have fly with them. You never know what is round the corner.

✅ Trip Verified | I flew with them from Manchester to Karachi. Upon arrival in Karachi found one of my bag broken, so reported to baggage team and was advised that someone will contact me in two days to sort out but no one did. On my return flight from Karachi to Istanbul another bag was missing so I was advised that you should carry on with your journey ahead, when found it we will send it to Manchester. Then I took my next flight from Istanbul to Manchester. The seat that I sat on wouldn't recline plus the footrest would not go all the was down as it right in the middle of two seats, as I am a tall guy it made my journey extremely uncomfortable. I ended up having backpain which lasted few days after that journey. My cases for the seat issue I had, plus the bag that was damaged are still on going with their insufficient customer service. And the bag that was lost, although I was advised after two days of arriving into Manchester that it had been sent their office in Manchester Airport is still missing . Turkish Airlines is the worst airline that I flew with and would never look at fly again. The entire journey and now dealing with their customer service has proven to be some nightmare which seems like would never end for me. Thank you

Not Verified | I booked 4 trips for the same traveling journey in the same month All 4 trips we largely delayed or canceled. They afford you no resolution whatsoever I had purchase 3 new different tickets out of my pocket because of their incompetence I don’t know how they’re still operating

Not Verified | Terrible customer service. Terms of flight clearly say if passenger cannot travel due to Covid they are entitled to a full refund. First their system charges $25 per seat to select and then changes it without any prior warning before your flight. Second when you try to get in touch with their sales office nobody answers. Their call centre In Istanbul keeps you on hold and transfers you from department after department following which they tell you to contact the local office. Local office says refund requests are only possible from the call centre. They don’t know what they are doing. After clearly explaining passenger was hospitalised with Covid they refused to give a refund. It’s been 4 weeks and they have harassed, frustrated and caused anxiety to an elderly couple who is hospitalised in a foreign country and no compassion or help. Horrifying, dreadful, joke of an airline. Has traumatised us to never fly Turkish airlines or even want to ever consider Turkey for travel.

✅ Trip Verified | Excellent service on board and amazing catering. They are working hard to improve their service. The culture of serving tea is amazing.

Not Verified | This experience has been truly terrible. First Turkish Airlines changed the date of my return flight twice, necessitating me changing plans twice. Then, my outbound flight was cancelled with 16 hours notice. I am currently trying to get a refund for this after having bought an expensive one way last-minute alternative. I cannot get through to customer services and have received an email that the deadline is in 2 days. Abysmal service, avoid this airline.

Not Verified | I received an email that all the flights from Berlin to Istanbul on 18th and 19th of March are canceled due to bad weather I had to reschedule my flight and this created a lot of problems for me all my plans had to be changed and now I check the website and I see that all other flights are happening. Just my flight is canceled the same direction and the same day why does Turkish airline lie about the bad weather if it is other reasons and now that I have to cancel again my flight back to Berlin because of the problems Turkish airline has made for me. I have to pay money and they contacted me at 3AM to ask me confirm the money transfer.

Not Verified | I wanted an refund on my flight from Dalaman to Istanbul. The ticket sales office in Dalaman gave me an receipt to get a refund and say that they cannot refund money from there counter and I have to go to Istanbul airport. Here I am in Istanbul airport trying to get a refund. The ticket sales office here said they cannot refund because in their system the credit card I payed with is different to the one I have. Which is a lie. I brought up my bank statement showing that I payed for the ticket which is the card I am holding right now. The staff didn’t answer or solve my problem and left. Leaving me standing there for a long time. The next staff came to the counter and threw all my papers and ID documents in the bin! I asked her to stop and give my documents and Receipt back she said she could not understand English. And continued to throw all my papers in the bin and ignored me. I ask for the supervisor and he said that they did not throw it in the bin. I asked for them to bring up the security camera for proof and evidence. He first refused to go check the bin. He then went to the bin and indeed found my documents scrambled in the bin. The staff who threw a way my documents refuse to show me her name card or name.

Not Verified | Absolutely disappointed with their business class service, we have flown over 9hrs and they have not served us, not even a water bottle and not a single person even asked for any service we might need. Started out great with breakfast and after that nothing, zero service, flight smooth and no issues. I have flown them many many times and never been anyway near Qatar, Emirates or even British Airways and I do not expect them to be at their class but this is worse than any international biz class I have flown over last 25 years.